Pros: met some nice co-workers.
Cons: hostile, unprofessional, bullying, low pay, high call volume, cheated out on the bonus, favoritism, horrible hr and management.
Don't be fooled by these good reviews in the Davenport, IA area. Those are the Team Leads, upper level themselves leaving good reviews. High turnover rate, they’re literally giving out prizes to have people apply. There is no room for advancement unless you're favored or if you join their circle of talking, insulting and laughing at other employees – more... by kissing their "you know what," you will be moved up quickly. Act like a scum and unprofessional and surely you will fit in perfectly. The OM and the Team Leads are so unprofessional and disrespectful of others, if they have no way to use you... you're a lost cause. They insult you and lie to you none-stop, which leads to also creating drama between other agents. They recently started acting somewhat "professional" but their definition of professional is to bully and intimidate co-workers. If you stand up for yourself and speak up, they gang up on you and think you're dramatic or make you out to look bad. Year round they did nothing but cause drama, let their favorites do whatever, excuse attendance for them, allowed them to harass others and all of the 9 yards of a hostile work environment. The Save AND Stop area by all means is the most stressful, unorganized and mentally draining department. They never tell you the truth, and constantly try to make you think you're the stupid one by playing the reverse psychology game on their employees. They cheat you out on your bonus and lie to why you don't get paid but others who have hardly been around (their favorites) have a higher bonus. Basically when you start, you get a good bonus to keep you in the loop. Once new people come in, your bonus gets lower and lower. I have literally had the same amount (few dollar differences) each two weeks and they said I am what they call "consistent" LOL. Which means your bonus is chosen by the OM and if you speak up the truth, complain, go to the HR… your bonus will suffer. The HR is also pointless, I agree with the other reviews. They’re all friends and act the same. I have no idea how the CLIENTS and the whoever runs APAC allows so much hostility and people with low intelligence to even be allowed to be in charge of another person and why it’s not monitored. When clients do come in, we’re demanded to stay quiet and lie to make APAC look good. God forbid you spoke the truth- there goes your JOB! This place is not fun, you will be affected negatively and be stressed so don’t be fooled by their employment posting. They demanded people to change their hours to work both days on the weekends and accommodated the only ones they can take advantage off to keep them in the loop. If you go to school, they won’t grand the schedule. If you have a medical history, only some get granted. (YES! I said it right) Basically some have to work the full weekend, and some who were forced to have the same hours either work one day or have the full weekend off. Overall, it’s very sad to see so many people who need a job and have bill get advantage off and always put down and disrespected. Sad to know they have the power over these people and intimidate them from trying to even speak up. I suggest for anyone who wants a REAL job, stay away. – less