CUSTOMER SERVICE REPRESENTATIVE (Current Employee), alabang munitnlupa city philippines – June 1, 2014
Pros: free lunch if there is typhoon if you have to work, freebies like pens, mugs, gift cheques
Cons: time, sometimes feel sleepy
.1. when i arrive i pulled up my system, and check previous inquiries if they are all been updated. 2. i learned a lot from this company, esp my confidence, how to deal with diff kinds of people 3. they are open in any suggestions or if any problems occur we can informed then thru our supervisor. 4. time is the hardest part because we have a night shift – more... b. but for 6 six yrs im already used to it. 5. team building, coworkers – less
LA (Current Employee), Hamilton, ON – March 20, 2014
Pros: colleagues work/life balance
Cons: fluctuation in weekly hours
Everyday, there's something new in terms of customers I speak to. I've learned how to deal with irrate customers and tackle situations with positive outlooks and the management is difficult to talk to. After 10+ years I feel I have advanced as far as I can go within the organization. My colleagues are who definitely keep me going.
Customer Service Representative (Former Employee), Hamilton, ON – January 9, 2014
Typically when you arrive for work at APAC, whether they're swamped busy or dead slow, the management and floor support are as energetic and eager to help as ever. I learned strong sales skills as well as how to build rapport with a customer in a timely fashion. The co-workers are very agreeable and easy to get along with. I'd have to say, however, – more... that the hardest part of the job was dealing with the busier days; customers waiting upwards 40 minutes to have their call answered, and when you finally do get their call, they are, of course, frustrated, and right now you're the face of the company. The most enjoyable part of the job, for me, was interacting with my co-workers and management. All in all it was a very good experience. – less
Customer Service Representative (Former Employee), Cubao, P00 – November 21, 2013
Pros: not physically stressful
Cons: mentally stressful
always take in customers call and provide them answers with the queries regarding their account. there is also an open door policy with the kind of management. Co workers are fun to work with most of the times. its always hard when i cant understand some customers with very rare accents specially it is over the phone and when customers have an unusual – more... issues that we cant normally find in our system. Its always enjoyable whenever we resolve certain issues that the customers get satisfied even if it a long call. – less
Customer Service Representative (Former Employee), Muntinlupa City, Philippines – September 22, 2013
Pros: free lunches
Cons: long hours
I prefer to start my work on Monday it gives me more strength and confident to start a nice work day ahead, On my previews jobs I learned how to use computers, fax machines, xerox machines ect., and it even improved my writing, typing and communications skills. When it comes to management good working environment is the number one thing that we need – more... in order to work comfortably and effectively that also includes cleanliness. Respect is the best thing that we can acquire within ourselves to maintain good working relationship with co-workers and employers. The hardest part in my previous job is when I incountered an I-Rate customer which people who doesn't want to listen when you are trying to explain whats going on and why there are problems arises like this.. but with all those tough jobs and stressed that brought me in this field of work I were able to accomplished my assigned task at the end of the day and that is where I feel happy and enjoyed about my job. – less
Customer Service Rep (Former Employee), Davenport, IA – September 20, 2013
Cons: training and team lead level management
A typical day would involve 7.5 plus hours on the phone handling a variety of calls depending on what program you work in. Management is fairly poor. Most Team Leads are inexperienced or don't care and are not there to help other management above is pretty good for the most part. The hardest part of the job is keeping to yourself, since APAC hires a – more... lot of younger people a lot of childish things happen, yet we are expected to work with one another. The most enjoyable part of the job is recognition, they work hard in most programs to recognize those who stand out. When I dod the medco program they used a belt system like martial arts in a program called (WOW). This was recognition for great feedback form customers who complimented us for our customer service. I was fortunate enough to obtain the highest at the time black belt. – less
I sale insurance in that company. I am a top producer in that campaign.
Telesales Representative (Current Employee), Hamilton, ON – May 6, 2013
Sometimes it is very hard to get a sale, that time we have to push to customer to get a sale but that sale sometimes verifier put it through as a recall. It is very stressful without push to get a sale and when we push hard they put it through as a recall.
The most enjoyable part of the day is when I get 10-15 sale par day. That makes me happy. I have – more... to mansion that I am a top producer of my campaign – less
Telephone Service Representative Program (Former Employee), Alabang, Muntinlupa, Maila - Philippines – January 24, 2013
We call-out customers and offer them for a pre-approved application for a credit card.
My former boss taught me how to handle a team, a person and the personality of a person. I also learned more about the job I was assigned to do by sending daily reports to our clients and business partners.
Team Leader (Former Employee), Muntinlupa, P00 – September 24, 2012
With APAC, teams go beyond simply responding to customer interactions. Once they identify an area of opportunity, they will provide you with tailored solutions to improve the customer experience and increase bottom-line performance.
Customer Service Representative (Former Employee), Davenport, IA – July 22, 2014
Pros: paid training
Cons: work environment
I didn't really enjoy working here. The calls were constantly negative. It was so loud on the call floor because there's always people carrying on conversations, playing games, and blasting obnoxious music. The pay is terrible, too. The hardest part was showing up everyday and the best part was the paid training.
Customer Service Rep (Former Employee), Greensboro, NC – July 22, 2014
This was one of the most unorganized companies. Always changing policies and procedures without proper training. We had to train ourselves when we came out on the floor. There was limited floor support and was confused most of the time. It took maybe about a month to get use to everything changing but all in all it was a good paying job.
Customer Service Representative (Former Employee), Onalaska, WI – July 17, 2014
Pros: flexible scheduling, allows you to split your breaks up to avoid stress, provides free coffee in the morning with snacks, supportive management team
Cons: you begin to dislike clueless people very much.
typical day you arrive clock in and find your seat at a small cubicle and you have on average 5-10 to open up all required programs on the computer for the day and you begin taking calls for Verizon wireless customers and handling sensitive information that at no point will be recorded on anything that you could take with you. Management is very supportive – more... and caring about you as an individual and will do most anything that is within their power to ensure that you can function as a person within the APAC family. Every person that i have met at APAC is a great person and come from all different walks of life. How ever the part that I believe is one of the better qualities of the company is that overtime is optional but always available. – less
Customer Service Representative (Current Employee), Newport News, VA – July 15, 2014
Pros: learning experince
Cons: short breaks, need more family benefits.
From Working with Apac Ive learned good and bad things. Alot of set rules that not only agents dont follow but higher management doesnt either. I like to further my career within a company this isnt to much growth.