Fast paced, lots of events i.e. contest peer to peer, fun plsce to work
"Assistant Operations Manager" (Former Employee), Tucson, AZ – February 21, 2014
Challenging..Good Leadership however new to the area. The best of the position was possessing the ability to resolve the customers issue. Having the right tools on hand to accomplish the job. Co-workers seemed to be excited about incentives being handed out for good performance.
Training Supervisor (Current Employee), Charlotte, NC – February 13, 2014
A pretty laid back company. Gives one the opportunity to create their own work day as long as they are efficient. Execution is key, and often times supervisors must perform various duties and review multiple reports to make sure agents were performing to their highest potential. The most enjoyable part about the job is the people. A fun yet effective – more... work environment made the work that much easier. – less
Claims Representative (Current Employee), Houston, TX – February 9, 2014
A typical day at work is spent answering policy claims for everyday customers. It is joy to work because your pretty much there to help improve the life of another person. The toughest part of the job is dealing with tough aggregate customers who do not want to be helped but would rather complain about their service rather than realize that we as claims – more... reps are here to help. – less
Customer Service Representative (Former Employee), Davenport, IA – January 29, 2014
Typically a very fun work day. Learned time management. I loved all of my coworkers and The management was like family, they where always willing to help and explain. The hardest part was keeping my phone time down, but I always managed to stay within the goals of the company. The company had drawings and give a ways almost every month which the long – more... days really worth it. – less
Customer Service Representative (Current Employee), Worcester, MA – December 9, 2013
Pros: allowed to leave the building during lunch time.
Cons: no bathroom breaks, must include during 2 fifteen minute breaks for the day
This position can be rather stressful at times dealing with all times of personalities over the phone. Position requires constantly taking calls and wearing a head set. Some of my co-workers are very pleasant.
Customer Service Representative (Current Employee), Green Bay, WI – November 6, 2013
Pros: jeans days, fun days, dress up, incentives
Cons: short breaks, sanitary bathrooms
Great coworkers, I enjoyed taking phone calls every day and working there. I currently still work there, but our client, AT&T, is not continuing their contract with APAC in 2014. I would take calls, answer customer concerns, troubleshoot equipment issues, offer sales for high speed internet, and review accounts to save customers money. The hardest part – more... of my job was when i was unable to save the customer any money based on how their plan was and how much usage they had. The most enjoyable part of my job was working with the customers, building rapport and having them get off the phone much happier than when they had called in. – less
Excellent place to work, business Casual dress and team extravanganzas
iOS Senior Advisor (Current Employee), Tucson, AZ – October 21, 2013
Typical day at work is fun, it requires assisting customer via telephone with potential obstacles using their specific products. Typical troubleshooting with an occasional challenge to alternative thinking and creative problem solving.
Inbound Customer Service Representative (Former Employee), La Crosse, WI – September 26, 2013
Pros: co-workers are fun, bonuses and incentives, scheduling, and great support
Cons: it's really cold inside, a bit stressfull, vending machines are expensive, headset hurt my ears after a couple hours of wearing it, and complicated way to punch in
This was a nice place to work for but in the end it just wasn't for me. I work better when I can see people in person but this isn't about me personally but how I felt while I was working there. The people I worked with were so kind and hilarious to boot and when you had a question they would do everything they could to answer it for you. They definitely – more... know what they are doing. Working here has boosted my confidence and I've made a couple friends. The pay is good and the bonuses and incentives which are nice as well. The hardest thing about it is that you have to try to calm down angry customers and try to not let them get to you but if you can do that then this job is easy. They will work around your schedule with ease too. – less
Ok if you love talking on the phone all day to angry customers
AT&T Customer Service Representative (Current Employee), Green Bay, WI – September 21, 2013
Pros: its a job
Cons: short breaks, low pay
Leadership is always changing along with monthly benefits, time between calls is slim to none, breaks are regulated and only on set times, pay is not that great for what you deal with on a daily basis, your worth to the company is not how great you do, but on how much the customer likes the company, you are constantly under the threat of being fired, – more... expected to know every in and out of a large corporations policies and procedures. – less