Pros: great benefits, diversity, extensive training program
Cons: overcrowded lunch rush, high turnover rate
A typical day at work as a customer service associate working at Aon Hewitt consists of showing up early to make sure you could log in to your computer and phone and be available to take calls by your shift start time. Most of the day is spent taking calls from customers about their health, life insurance, 401(k), pension, or other benefits. The job – more... dealt with processing transactions, answering questions about plan provisions and eligibility, and processing enrollments at open enrollment and when customers experienced qualifying life events. You are expected to meet goals on average handle time, after call work, and schedule adherence. You are normally assigned side projects to work on during down time between calls, and sometimes side projects that require a small amount of off phone time. You get two 15 minute breaks and one 30 minute lunch.
Overall, Aon Hewitt is GREAT company to work for and was one of my most enjoyable experiences. – less