Customer Service Representative (Former Employee) – Toronto, ON – 5 May 2017
If you are working in the call centre, the environment is generally stressful with a ridiculously high volume of calls because of high-turnover, which means always under-staffed. Management is kind of a joke, except for a select few, even though they are all very nice. Comments that should be reported to HR happen constantly in this place, strangely mostly by managers.
It's a job, pay is ok, bonuses that are actually attainable
Being under-staffed, lack of teamwork, poor on-floor management
Costumer Service Representative (Former Employee) – Toronto, ON – 30 January 2015
Few years back (my first CSR role probably), while I was working for one company, I remember being by myself in the Department, that was one evening, when I received a customer who came to order a particular special item to me. I knew that I once had watched my supervisor doing the same order on computer but I had never ever had a training on how to do it. With confidence, I started ordering the item on my system and my client was sitting beside. Arrived in the middle of the transaction, I was stuck. I did not know where to go, which way or button to press. And then, we started looking one another. After like 5 to 10 minutes without any word, an idea came into my mind, I called the assistant line for help. The guy who I spoke to was so much helpful and he was able to lead me throughout the whole process. Then I was able to help my customer although it took longer than expected. I was so impressed on how my client was so patient and kind to me, until the end of the transaction. He understood me and finally was satisfied and pleased. What I learned, when working, we won't be always easy things, we sometimes meet with hard situations that require immediate decision making. In middle, it wasn't really funny, but it ended well at least and my client was served and happy. I compare this like life. Life is not always easy, sometimes it requires to push and squeeze. Challenges are good in particular times! They prepare you for the next level!!
Customer Service Associate (Former Employee) – Toronto, ON – 31 December 2014
I loved working with Aon Hewitt. Excellent working conditions, great staff and working environment. The most enjoyable part of the job was to help people, and carefully tailor the coverage plans to their needs, helping them choose what suited them better.
Service Delivery Specialist (Former Employee) – Toronto, ON – 27 October 2014
Terrible bosses, a culture of blatant favoritism. There is no organisation, mass confusion. Zero support from upper management. Customer Service Associates are underpaid and overworked. I worked at their Sheppard and Yonge Toronto Canada location. It is the equivalent of a sweat shop. I would NEVER recommend anyone to work at Aon Hewitt.
Sales and Service (Former Employee) – Edmonton – 2 October 2014
I agree with several others. This is a below average company. It is top heavy with inexperienced managers who got the role due to service years and not experience clearly. Unable to assist new hires. Openly discuss office problems with other staff. Reminded me of a MLM company; definitely a good place for newbies, not people looking for a career unless you want to brown nose to get places.
My last day.
No free lunches, inexperienced managers, no office support. Managers openly discussed their HR problems without privacy. Liked verbal abuse.
The location is excellent and the people are friendly and helpful.
Filing Clerk (Former Employee) – Toronto, ON – 20 August 2014
I worked as a contract employee for five weeks as a filing clerk, and did not really have a chance to know the company and the people that well. The people that I dealt with were very helpful and appreciative.
Productive and fun workplace with very nice people
HUMAN RESOURCES DATA ANALYST (Former Employee) – Toronto, ON – 13 August 2014
Translate business requirement into technical specification Perform data manipulation (including coding, cleaning, and merging of data) and conduct statistical data analysis for various types of requests. Prepare reports (creating charts and tables, using MS Excel and Access) as requested by internal / external clients Conduct ad hoc analysis as requested by internal / external clients. Provide support to clients, as required Automate the production reports using different tools and methodologis to enable quicker production, greater consistency and lower error rate Identify opportunities to streamline standardize and automate i Proficient in Microsoft Excel and other productivity tools.
Customer Service Representative /OFS (Current Employee) – Toronto ON – 28 April 2014
Support the Sales, Operations and Service Departments Record keeping Track shipments Screen and responds to general telephone inquiries from clients Dictation and creation of memos, letters to be mailed to clients and/or staff Manage and defuse customer complaints Service walk in customer while fulfilling service and pharmaceutical orders Create invoices and service for products Create and fax PDF and Hardcopy quotes to send to potential clients Answer phones and provide accurate product information on company products Update client accounts with up to date information Maintain SAP database regarding customer accounts Assist Sales Reps with customer orders and inquiries
Financial Specialist (Project Administrator) (Former Employee) – Toronto, ON – 14 April 2014
A typical day for me is usually very busy and filled with deadlines so time is managed very carefully My co-workers are co-operative, professional and friendly. I don't try to think of what the hardest part of my job is - because I am results oriented and solutions driven. The most enjoyable part of the job is the satisfaction of seeing positive results after working on projects, be it small or large. The figures speak volumes.
Great company with good benefits and friendly staff
Long hours without compensation or appreciation of talents
HR Benefits Operations Administrator (Former Employee) – North York, ON – 2 March 2014
Pros – Depending on which department you're working, it can be a hit or miss overall working experience. Overall reviews: - good vacation time (3 weeks plus additional purchase vacation days if needed) - good health and dental benefits - flex hours - work life balance (depending on your role) - 35 hour work week - will increase to 37.5 in 2014
Cons – When the company was Hewitt Associates, the upper management was more caring and open to their employees. After AON took over, the culture is slowly but surely becoming way more toxic and secretive. Upper management does not care about its employees, only bottom line is important (they treat you as numbers, nothing else) Aside from that, the negatives: - paltry pay increase - incompetent managers - declining employee morale
Project Analyst (Former Employee) – Toronto, On – 22 January 2014
Don't ever think of working here. The worst employee. Management is biased and favoritism thrives. There is no room for a hardworking honest employee. Its is a sneaky scary place Staff turnover in all depts is unbelievable
Customer service Adviser for Participant Benefits (Former Employee) – Montreal – 16 January 2014
I was working from 9-5,monday to friday. I learned everything about insurance company.My co-working were amazing and very friendly.The hardest part is when the client is angry for no reason. the most enjoyable part was when the client was satisfied. It was located in Montreal Downtown.