Customer Service Representative (Former Employee) – Toronto, ON – 5 May 2017
If you are working in the call centre, the environment is generally stressful with a ridiculously high volume of calls because of high-turnover, which means always under-staffed. Management is kind of a joke, except for a select few, even though they are all very nice. Comments that should be reported to HR happen constantly in this place, strangely mostly by managers.
It's a job, pay is ok, bonuses that are actually attainable
Being under-staffed, lack of teamwork, poor on-floor management
Customer Service Representative (Former Employee) – Toronto, ON – 6 July 2016
on the phone and dealing with employee. Didnt learn much for it was such a short time. the management wasnt great for noone really tell you the truth. They seem just talk and not help employee to improve
HR Representative (Current Employee) – Toronto, ON – 16 May 2016
When working with Aon, I deal with people who work for the banks. I help people with leaves of absences, policy clarification, who to contact when work issues arise for that employee. The management with Aon Hewitt is fantastic. We have a great team of people. I would say the most dificult to work with is when I am speaking with an employee and trying to be careful with empathy. It is difficult to seperate yourself from that person at times when they are going through tough time. IE: personal, work etc. The most enjoyable for me is the interaction I have with all people everyday. I am a workhorse but do like making people smile.
Human Resources Associate (Current Employee) – Toronto, ON – 6 October 2015
I’ve had the opportunity to work for Aon Hewitt for almost Four year. As we are aware, CIBC outsources Human Resources functions to Aon Hewitt. At Aon Hewitt, my job duties require me to handle incoming calls and communicate through a means of email correspondence with CIBC managers, directors, and executives. Furthermore, I also provide administrative support to our CIBC HR consultants with any inquiries they have regarding human resources policies, running reports in myHR or myTime, or simply assisting with transactions in either of these systems. At Aon Hewitt, I use the People Soft software to access any specific employee data, as well as, CIBC & Me to provide any additional support. This job has really allowed me to gain a great working knowledge of CIBC’s business activities and organization structure.
Developed my communcationand customer service skils
Bilingual Human Resources Support Service Agent (Former Employee) – Toronto, ON – 24 September 2015
I developed my customer service and customer service skills . I enjoyed assisting customers with their questions. Sometimes, it can be really stressful when we have high volume of calls and have to manage resolutions and other administrative duties. Overall, I had a good experience
Productive, professional and an EXCELLENT place to work.
Recruitment Coordinator (Former Employee) – Toronto, ON – 10 June 2015
I thoroughly enjoyed working at Aon! A typical day at work included meeting with different stakeholders, IT onboarding processes, coordinating interviews, attending meetings and taking part in special projects regarding talent acquisition.
The management and co-workers were amongst the best group I have ever worked with. My manager was extremely present, proactive and a great leader. I also made great long term friendships with the co-workers I met there.
The most enjoyable part of the role was the work life balance factor – I absolutely loved that I was able to work from home which made it easy for me during my multiple doctor appointments. The hardest part of the job, (if I had to choose) could be that my manager was in another country but she made it very apparent that she was present and there for our team.
Work/Life Balance, Working from home, Great team, Great location
IT was difficult to assist with issues, Moving up & Contracts