Wonderful and busy.
Pros: very busy, keeps one on their toes, if you like being challenged, wonderful cafeteria.
Cons: short breaks, that can easily be missed due to calls.
A typical can be very busy, calls coming back to back and having to find information for each caller.
It teaches one to juggle their work, work faster with accuracy.
Management, was OK, tools used encouraged workers to be more responsible with less need for management intervention.
Hardest part of the day was dealing with customers who were difficult, – more... expecting things that were beyond us.
Most enjoyable was helping a frustrated customer and end the call with them very happy because of your help. – less