Typical call centre environment
Customer Service Representative (Former Employee) – Toronto, ON – 5 May 2017
If you are working in the call centre, the environment is generally stressful with a ridiculously high volume of calls because of high-turnover, which means always under-staffed. Management is kind of a joke, except for a select few, even though they are all very nice. Comments that should be reported to HR happen constantly in this place, strangely mostly by managers.
It's a job, pay is ok, bonuses that are actually attainable
Being under-staffed, lack of teamwork, poor on-floor management