AOL Employer Reviews

I was responsible for in home cable/internet sales, customer service and retention. Aslo responsible for audits and area management.

Good pay and great company, too bad it had to end. We received in coming calls and if they where retained as a customer we received a bonus % per customer.

I acquired a strong background in quantitative analysis from my time in investment banking at a top tier investment bank, will be completing a certificate in Project Management, and currently demonstrating strong operations results at AOL. For example, I worked with cross functional groups to redesign the customer payment workflow leading to a 60% reduction – more... in billing errors. Additionally, I presented a strategy that incorporated strategic partnerships to make our sales organization 30% more productive when launching campaigns. These were major wins in the operations team and our organization.

I am at my best when I can use data, demonstrate my passion for technology, work collaboratively with team members, and present solutions to major objectives. I believe that the skills I have gained through my education and work experiences will enable me to make a strong contribution in an operations role. – less

There was always something fun going on like smoothie day, hawaiian shirt day, etc.. Loads of Rewards and Recognition to keep employees motivated and focused. There was room for advancement when positions became available. The management was happy with their positions so they didnt move out of them often.

I loved helping customers but did not like all the stress that was placed on us. I do however feel it gave me the opportunity to learn many new skills.

AOL has values of fun, and makes sure their employees are happy. They understand that happy employees happily do lots of good work. Wonderful place.

THIS WAS A GREAT PLACE TO WORK. TO BAD THEY SHUT THE CALL CENTER DOWN.

AOL has a competitive compensation and benefit structure. The culture is fun as they encourage their employees to have a great time at work.

Teamwork is a vital part of this company. It is an "all hands on deck" environment which gives employees a broader knowledge of the company as a whole. It's great to know how all departments contribute to the success of our company and my position gives me the opportunity to use this information on a day to day basis. The atmosphere of our office is – more... a fun yet professional setting.

Time management and multi-tasking is a MUST in Regional Account Management. The most enjoyable part of being a part of the Regional Account Management team is playing a large factor in the success of new business and receiving positive feedback from our clients. – less

Might have been a good company before but was already on a downslide when I worked there in 2005

Loved working at AOL - was a great first job out of college. I learned a ton about marketing there from great people. The issue with working at AOL during the time I did was the company was rapidly losing steam. Layoffs happened every six months and you were always afraid the next time would be your time.

Great atmosphere and very talented people worked – more... there and I do feel fortunate that had this experience. – less

Responsible for reviewing and scheduling quality assurance releases.
Responsible for aquisition of hardware, power and space, network, operating system. Verified data center personel installed the server in the correct location and had the correct OS, networking, and backup utilities installed.

It was very rewarding working enviroment and the company appreciated their employees.

Worked on the Lead Team and assisting in training new members with Technical Call Center procedures, did floor coaching on Aspect, Call Times, Troubleshooting, company procedures, and managed Case Mail. There were 250 people on my floor team.

How would you like customers yelling at you every day while your supervisor laughs?!

A great Call center to work at. Easy to balance life and job. Employees seemed happy.

Excellent company to work for. Break room was stocked, flexible hours, and a great opportunity

Awesome job if you like being on the phone and helping people.

I knew the manager there and loved working for her, she offered lots of flexibility. AOL is pretty much now a start-up. The people there are AWESOME...however, not sure if the company will survive, tough place to recruit for considering so many cool companies in the Valley to compete with. They're focusing on mobile and from an engineering perspective – more... I think it's a great place to work, your voice will be heard, you can help innovate and be part of the team to try and turn the company around. The diggs and people are awesome which makes it a fun place to work... – less

Unfortunately both were sinking (our customer base was shrinking) the last decade I was there (98 to 10). Before that, and during that time, we were professional and tried to produce and deliver a product that was worth what the customer paid for it. Each employee was held accountable for their area and was compensated for making their area work well. – more... Management was cognizant of the problems involved and did their best to help each employee. – less