Pros: pizza parties, donuts, and atmosphere
Cons: it was loud on the floor and a few people shouldn't have been there.
I enjoyed working there and made great money in sales retention.
Spent all day on the phones, helping people learn how to use the internet.
Learned a lot about Microsoft windows and computers, enough to help do technical support.
Management overall did a good job, until AOL went to a canned script instead of letting sales people use their own skills.
Hardest – more... part was adapting to the script, when what I used in my experience worked better and was more successful.
Most enjoyable part of the job was the satisfaction received in helping new users to computers learn how to use them, maintain them, and find fun on the internet. – less