Our client, one of the leading providers of leasing services to the automotive industry is looking to expand their customer service department and have four bilingual customer service positions to fill.
The Bilingual Customer Service Representative is responsible for handling incoming telephone inquiries from customers while ensuring that a high level of service is delivered .The Customer Service Representative is responsible for providing straightforward and knowledgeable service to create a relationship of mutual trust and confidence with customers, dealers and fellow employees.
Establishes a customer service experience that is meaningful and effective by addressing and resolving customer service inquiries, issues, or complaints on current, delinquent or recently authorized customer lease contracts or in a fair and equitable manner
Accurately communicating the terms and conditions of customer leases and investigating required changes such as insurance information, as required.
Taking action as directed and following up on all missing or inadequate information and/or problem situations until resolved with dealers or customers
Discussing contractual lease payment arrangement with customers
Escalating more serious customer service situations/problems to the Customer Service Supervisor or other staff members, as needed, for speedy and equitable resolution
Maintaining a positive working relationship with fellow employees in order to quickly and efficiently resolve issues/problems before they result in loss of a dealer’s or customer’s business and negatively impact the dealer or customer relationship
Fully fluent in written and verbal English and French
Previous experience in a customer service capacity utilizing the telephone as the primary means of communication
Previous experience in a customer service or an accounts receivable role
Completion of a post-secondary education program (college or university) helpful but not necessary
Experience with Microsoft operating systems including Word, Excel, Outlook and the Internet
An understanding of basic business math and accounting principles
Available to work between 10am and 8pm Monday to Friday
Salary range $34K to $39K (some flexibility) + benefits