Reporting to the CEO, the main responsibility of this position is to provide support and management for law firm networks with 10 to 75 users. This includes server and desktop support, life-cycle planning, technical recommendations, status reporting, monitoring tickets, managing project implementations and overall ensuring client satisfaction.
The primary responsibilities of this position are:
Provide hands-on server and desktop support for client networks.
Recommend and implement technology solutions.
Manage service delivery including reviewing tickets, supervising engineers and reporting status.
Attend technology planning meetings, make technical recommendations, and manage equipment life-cycles.
Present upgrade proposals to clients.
Approve client service invoices.
This position is right for you, if:
You thrive in a fast paced environment where you are regularly asked to solve challenging technical issues.
You enjoy interacting with end users and helping them solve their problems.
You are results oriented with a focus on "getting the job done".
You are comfortable with the responsibility of direct client reporting.
You have a friendly manner and strong verbal and written communication skills.
You have 6 to 8 years working experience in network support including some management experience.
Regular working hours are 9:00am to 5:30pm. We sometimes work after hours to provide emergency support or to perform upgrades. We occasionally travel outside Toronto to perform projects.
We offer a competitive compensation package including group benefits and opportunities for ongoing development. In addition we offer challenging work within a team with client accountability. This position will provide autonomy and the opportunity to be part of the company's growth.