Customer Service Representative
Ampak Inc - Laval, QC

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- Answering all incoming calls from customers and being the main point of contact for all customer interaction ;
- Promoting our products to our customers and identifying some opportunities;
- Resolving back order issues with salesmen, as well as purchasing and production personnel;
- Following up with customers on pricing discrepancies, damaged products;
- Liaising constantly with sales personnel to ensure customer information is up to date;
- Managing full cycle order desk from product inquiry, pricing information, quoting, order entry, invoicing, liaison with warehouse to ensure inventory of product and shipping details;
- Handling all activity and concerns pertaining to customer offers and being able to be self-sufficient and quick on your feet to resolve issues;
- Dealing with all product returns;
- Working with others to improve the existing procedures;
- Filing and performing other administrative tasks related to the role;