CSR - Inside Sales
Ampak Inc - Richmond, BC

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Answering all incoming calls from customers and being the main point of contact for all customer interaction ;
Promoting our products to our customers and identifying some opportunities;
Resolving back order issues with Sales Representative, as well as purchasing and production personnel;
Following up with customers on pricing discrepancies, damaged products;
Liaising constantly with sales team to ensure customer information is up to date;
Managing full cycle order desk from product inquiry, pricing information, quoting, order entry, invoicing, liaison with warehouse to ensure inventory of product and shipping details;
Handling all activity and concerns pertaining to customer offers and being able to be self-sufficient and quick on your feet to resolve issues;
Dealing with all product returns;
Acting as a backup for the shipping and receiving;
Working with others to improve the existing procedures;


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