Intake Coordinator (Former Employee) – San Mateo, CA – 26 March 2013
I learned a lot working as a customer service rep at Amerisource Bergen. it taught me how to work well with customers/patients, and how to input simple data entry.I have about a year and a half experience with conducting benefit investigations along with intake with inbound calls. a typical work day would consist of about 20-30 calls and inputting about 30-40 enrollment forms into the database. I work extremely well under pressure and in high volume setting.
I worked in the call centre environnement. i Hardly saw my manager. She was taking care of 7 projects and hardly any time for me. I learned alone my position. I did research and assisted all my patients
Always growing, which is a good thing, however growth means change. They lack clear direction and a strong vision of where the company is going. Too many changes without thinking them through. Lot's of A type personalities that want to make decisions without listening to feedback. I would not recommend for this reason.
Nurse Case Manager - Remote (Current Employee) – Montréal, QC – 10 January 2017
This company really cares for its employees and about the service it provides. They have free training online as well as monthly in house offerings. They provide yearly reviews and salary increases, if warranted.
Reimbursement (Former Employee) – Toronto, ON – 19 December 2016
Extremely unprofessional, horrible work environment for work from home employees. Bullying, retaliating, and no one there is qualified to be in their positions. Everyone does what they want, there are no rules and therefore you will get targeted almost immediately. The reviews are wrong, they have people quitting all the time. Stay away.
Pharmacovigilance Specialist (Current Employee) – Oakville, ON – 7 January 2016
A typical day consists of Working directly with internal and external client to report adverse events in accordance as per appropriate standard operating procedure and client needs. Extensive work with Microsoft Office programs as well as a variety of office equipment such as photocopier, fax, and scanner.
Innomar Strategies (Current Employee) – Oakville, ON – 12 October 2015
Management is the worst. Inexperienced people are often hired and placed in these positions without any idea of true leadership. Nor is the company willing to train a manager to be a better leader. It is a very autocratic atmosphere. The managers push to get maximum efficiency from the workers and do not offer any positive reinforcements when a job is well done.
They continually boast about being leaders in the field in every meeting and yet there is high turnover (employees and managers alike). There is a glass ceiling. There market shares are less then their competitors.
Human Resources is equally inept. Complaints go unanswered and problems continue. Human Resources is not their to help the employees but only to help the few managers there suppress the front line workers. There is no help form Human Resources.
If you are not part of the popular group you soon find your days so uncomfortable you are forced to leave.
There are some really nice people there, teamwork is good. It has to be to combat the inept managers- (the enemy of my enemy is my friend). On a positive note your first year will be comfortable before the reality of the company sets in.
The reason I have stayed for so long is for the patients. Job satisfaction is high. Our job truly matters to the patients involved. We get help for the most needy, sick and pain-filled of society.
We are asked to advocate for the patients we have assigned to us, but don't REALLY push for any one patient though. Even if you QUESTION a managers autocratic authority, even to HELP a patient, it will quickly getmore... you out of the popular group (and you could be pushed out altogether).
It is a building full of young cute employees. If you are not one of these then you will not likely be hired.
No monetary bonuses are given to a bilingual employee - you get to be on the French phone lines doing extra work then the uni-lingual for no added benefit.
[The mentality of the managerial hierarchy of the entire company is just 'gimme gimme'. For example, to show appreciation to all employees, food trucks were brought in. Employees were expected to pay for their own food... but 'pop' was provided by the company.]less
Employees are given leftovers to eat. There is a healthy atmosphere.
No positive reinforcements or acclamations for a job well done.
Bilingual Customer Service (Former Employee) – Oakville Ontario – 9 October 2015
I have been in customer service for over 20 years, this organization is very disorganized. I was bullied and harassed by my Manager and Supervisor the second week I started. I reported them to HR, bottom line is I did not fit their culture.... Horrible place to work!!!
I beleive in the work
Very disorganized, never followed Policies and Procedures, Bullied and Harassed