Lead Customer Service Representative (Former Employee), Glen Allen, Va – April 8, 2013
Pros: great customers!
Cons: no gym
Talking to our customers is always the best part of the work day. We have some awesome customers and they feel the same about us. I have learn that customers love the loyalty that we give them. They feel very confident that we can handle the task. We have a great management team, but the hardest thing for me is that sometimes I can't give a customer – more... an answer right away. – less
Intake Coordinator (Former Employee), San Mateo, CA – March 26, 2013
I learned a lot working as a customer service rep at Amerisource Bergen. it taught me how to work well with customers/patients, and how to input simple data entry.I have about a year and a half experience with conducting benefit investigations along with intake with inbound calls. a typical work day would consist of about 20-30 calls and inputting about – more... 30-40 enrollment forms into the database. I work extremely well under pressure and in high volume setting. – less
Reimbursement Counselor (Former Employee), Rockville, MD – March 20, 2013
A typical day would be collecting assigned fax orders for the day, contacting doctor's offices who have requested pharmaceutical supplies and consulting with patients in regards to their medical and pharmacy benefit coverage. I learned a lot about being detailed oriented and multi-tasking. Another skill that I was able to sharpen at this job would be – more... customer service relations. Dealing with different patients and personalities I was able to adapt to any situation I encountered. My co-workers were very fast paced and efficient workers and they all seemed to enjoy their work. The hardest part of the job was taking multiple phone calls at once. The most enjoyable part of the job was being able to speak with different patients and doctors from all parts of the country and being able to fulfill their needs in a timely and effective manner. – less
Reimbursement Counselor/Auditor II (Current Employee), Monroeville, PA – March 11, 2013
Pros: amazing co-workers, certificate of recognition, lunch, soda fountain
Cons: no room for growth
I perform front end audits and exempt audits on the drug team, Xarelto. I coach and assist the Reps with any issues regarding payers or pharmaceutical questions. Further, I answer the Sales Rep Hotline addressing any issues and escalating any problems to upper management. I also assist in completing cases when my team is in a back log. There is a 4 – more... h turn round time to complete each case, so meeting our metrics is vital. I lead by example when it comes to customer service; I believe it’s the most important quality that keeps an organization in business. Equally important I have passion for my job knowing I help a patient maintain and sustain his or her health. The only caveat is there is no room for growth in terms of management which is what I would love to do in the near future. – less
returns clerk, stocking, shipping, and order pulling and case putaway
Returns Clerk, (Current Employee), Roanoke, TX – March 4, 2013
Pros: good benefits
Cons: having to do some of the work on r.f. units on our wrists
come in and start working returns . if they need us in another part of the building we go help them, stocking, receiving and put away. the hardest part of the job is trying not to make any mistakes and do over 135 percent , we are on a percenage base for our incentive pay.
Sr. Mainframe Developer (Former Employee), Bangalore, KA – February 6, 2013
• Coordinating with the Requirement Teams and SMEs (Subject Matter Experts from client) to understand the requirements and explaining them about the approach of implementing them and discussing the defects. • Performed code review for code developed by other programmers • Developing and changing the complex SQLs, executing and test the SQLs, fixing – more... the issues. • Design and develop COBOL and DB2 modules and changes for the existing modules as per work request. • Coordinating with the Testing team and discussing the defects and analyzing them if they are valid or not. • Coordinating with the offshore for the approach of Design and Development of mapping documents. • Developed new programs using COBOL, JCL, IMS DB and DB2. • Analyzing the existing JCL’s and PROC’s and writing new JCL’s. • Maintained the quality standards and documentation. • Generation of weekly status reports attending Status Reporting. • Code programs, prepare test data, test and debug programs • Preparation of Unit Test Plan and carrying out unit and Integration testing. This involved meetings with business to replicate the production scenario, scheduling the series of jobs and validating the results. • Handling partial Production Support. • Providing permanent fixes to the Production related problems. • Provided operations support during batch process, problem resolution, and production program moves by creating packages in CHANGEMAN. • Troubleshoot production problems. • Monitoring the Batch jobs to prevent and /or immediately respond to problems. • Provided fixes to a number of Application related issues of different Severity/ Priorities and completed many Work Requests as per requirement. • Documentation maintenance and documentation of all abends. – less
Warehouse Associate (Former Employee), Louisville, KY – January 29, 2013
Pros: good pay and benefits
Cons: long busy hours
Very heavy. How to work fast and make sure everything was right. Managment was good. Couldn't keep co-workers because of the crazy hours. The hardest part of my job was not knowing what time we where getting off. The pay & health benefits were good.
OTC-AR & PTP-AP Analyst (Current Employee), Chesterbrook, PA – January 18, 2013
AmerisourceBergen Corporation is one of the world's largest pharmaceutical services and drug distribution companies serving the United States, Canada servicing both pharmaceutical manufacturers and healthcare providers. AmerisourceBergen is committed to the safety and security of the nation’s pharmaceutical supply chain.
Good to work with this team – more... over here. – less
Customer Care Representative (Former Employee), Morrisville, NC – January 8, 2013
Typical day is taking about 400-500 calls from pharmacies, doctors offices, hospitals looking for drugs for patients. Receiving, invoicing, returns, order management are all the tasks that we dealt with on a day to day basis.
Account Manager (Current Employee), Chattanooga, Tn. – December 18, 2012
Pros: ability to move up within the company
Cons: company restructuring
Manage a large territory of retail and specialty pharmacies. Cultavating long lasting relationships with customers while providing market industry information to help improve profitability.
