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American Water
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58 reviews

American Water Employer Reviews

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A productive, friendly work environment
Accountant (Current Employee), Cherry HillNovember 20, 2012
Pros: healthcare
Cons: hours
There have been numerous learning opportunities for me at American Water. I have gained knowledge and skill far beyond my expectations. It is nice to like your job, but the enjoy your coworkers is always an added bonus.
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Inbound Customer Service Call Center
Business Quality Assurance Analyst (Former Employee), Alton, ILNovember 6, 2012
Pros: company provided life insurance, affordable health insurance.
Cons: working evenings, weekends and holidays.
Continually changing work environment that is fun and rewarding. The company provides the opportunity to continually grow in a career path until retirement.
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Great team work
Team Supervisor (Current Employee), FLOctober 22, 2012
Pros: close interaction with staff and ability to make changes to improve the job
Cons: limited advancement in current position
Maintain reports of personnel, costs, productivity; supervise and train correspondence specialists; maintain office procedures; assist in personnel development; and coordinate work requirements. Areas of competency in human relations and personal development are included (communication, self-development, personal appearance, office attitude, social – more... and business etiquette, and job-seeking skills). – less
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Interesting job with no two days exactly alike
Administrative Assistant (Former Employee), Alton, ILOctober 17, 2012
My job involved doing many tasks at the same time, making prioritization imperative. However, it was fun because you never knew what the next task would be. That was the fun part: taking the next project and hitting it out of the park.
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A great economy booster
Consultant (Former Employee), Delran, NJOctober 17, 2012
Pros: money
Cons: desk job
American water focuses on water. I would schedule water meeter readings. I sat at a desk and spoke to people and set up appointments.
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Good place to work, but some of the managers are not fair.
HUMAN RESOURCES SPECIALIST (Former Employee), Voorhees, NJSeptember 20, 2012
Great benefits and some good people. Union population, very strategic.
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Great Work Place and Great Advancement
Staff (Current Employee), Fort Bragg, NCSeptember 17, 2012
Pros: team environment, learned opportunities, advancement, fair wage and benefits, very professional corporate support
Cons: short-term contract (we knew at the interview this consideration), difficult client at times
I had to come on with some positive about American Water.

When I started here 6 years ago, it was a field position and was very supported by HR, executive team and operations management. Problems with taking over ops of two plants were always seen as "what can we do to resolve" and never a finger pointing exercise. We were very proactive in addressing – more... problems and worked very hard as a team to serve our client.

The group that came together were very skilled and everyone pulled their weight to get the job done. Some long hours and full days but mostly just rewarding work and compensated fairly. I was given opportunities to advance and took some and declined others.

The hardest part of the job is that we do provide a service 24 hours a day. Nights, weekends and OT are part of the job but not excessive. Really enjoyed the team that worked together and learned a lot about professional operations and customer service. We were recognized for safety and operational achievements. We did the job and the company made sure we knew they appreciated it.

I was glad I relocated my family and moved to this position and would do it again in a heart beat. If I had issues, I could raise them up to supervisor or above and they were resolved or explained. – less
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"STAY AWAY AND STAY OUT - PLEASE...." HR CANNOT BE TRUSTED
Not Available (Former Employee), St. Louis, MOSeptember 1, 2012
Pros: absolutely nothing
Cons: all the worst unethical business practices reside at this company
Working here was a horrid experience almost from day one. If management sees you as a outcast you will be treated like an outcast. Employees have to fight for their job and management is both unethical, callous, and cruel. If you report that your supervisor did something REALLY REALLY BAD HR will stand behind them, make you believe that they (HR) is – more... on your side, get you to say everything you can to them and then finally fire you for reporting EXTREMELY UNETHICAL misconduct by a supervisor. Being an honest person and in good faith is not welcome here even if it harms the business.

Management follows the MICRO-MANAGEMENT way of managing employees
MINORITIES SUFFER SEVERELY
There is no such thing as diversity here. If you are a bit different, you will be treated badly
Many times I would go into work and be terrified that I would be yelled at for doing the least bit of something wrong.
Employees are left fending for themselves and management will always think they are right and won't even listen to the competent employees
No growth potential
Nothing to learn, you will have to learn everything on your own.
HIGH MORAL VALUES ARE NOT WELCOME HERE VERY UNETHICAL
NO JOB SECURITY
WORK/LIFE BALANCE IS PATHETIC
Compensation is not good and the benefits will mean more doctor appointments from working here........!!!!
I beg you to think twice before applying for a job here EVER IF YOU ARE DESPERATE FOR WORK. – less
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"Very bad company to work for "..please keep it out. Never join it.
Not declared (Current Employee), Not declaredJuly 30, 2012
Pros: none.
Cons: all the world's bad practices here
Very bad management.
No growth opportunities.
Nothing to learn,very bad coworkers.
Diversity is a big talk but minorities are in bad shape.
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Great place to work and very challenging
Customer Relations FRCC Coordinator (Current Employee), Lexington, KYJune 27, 2012
Responsible for assigning work to area FSRs. This includes scheduled orders and orders dealing with non-payments and non-revenue water focusing on completing orders before expiration date. Worked with local offices on special projects such as meter changes and water quality samples. Attended several workshops to improve my skills. Worked with Orcom – more... / ECIS in creating and modifying orders. Managers were good about communication and being involved. Hardest part was getting some of the FSRs to do more work. Most enjoyed the daily challenge. – less
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Great job great people,
Customer Service (Current Employee), Alton, ILJune 25, 2012
Pros: great people
Cons: bad attendance policy, no leverage to help customers
great place to work yet no room for advancement... more irate calls than not but pretty straight foward responses..so easy to handle the irate calls yet not much leverage with helping their customers
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Not a good place to work
CAPITAL PROGRAMS ADMINISTRATOR (Financial Analyst) (Former Employee), sacramento, caJune 21, 2012
This company does not care one bit about its employees. Management always implies or out-right states your job is on the line to get you to work OT for nothing, and run scared. It is run by politics rather than by good work. Gossip runs rampant and rumors by couch advancement for women run wild. They talk a good talk, but run the business in opposite – more... manner. I am not a disgruntled employee. This is the honest truth. Actual employees complained to their hot line about the engineering manager. HR spent copious time to discover who those employees were, then found ways to have them all fired, because the manager is liked by the president and rumors were abound by the two having an affair. This company encourages you to talk to management, but then when you do, they will find a way to fire you. They tell you what you can and cannot do during lunch, which is illegal. There is much that is highly unethical. People are leaving in droves as soon as better comes along. Really sad place – less
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Productive workplace.
Customer Service Representative (Current Employee), Pensacola, FLJune 12, 2012
Pros: free lunches
Cons: n/a
American Water is a water utility company providing water service to 18 states.
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great work environment
Laborer / Meter Reader (Former Employee), Short Hills, NJMay 30, 2012
Some days I would work on the GIS system on the computer maping hydrants, and water valves. There would be other days where I would paint hydrants, and read meters.
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Not a welcome feeling atmosphere.
OPERATIONS SUPERVISOR (Former Employee), Plainfield, NJMay 2, 2012
Pros: free lunch at meetings from time to time.
Cons: working long hours at time, don't seem to be rewarded or appreciated
Not a place where one feels welcome. Management don't seem to truth anyone nor do anyone truth management. New comer don't have the feeling of being welcome in some department, always watching your back. Co-worker seem to have the feeling of truth issue with new comers. Racial issue in certain department. Training is very poor pending if one is liked. – more... Learning on your own through time and errors. No support within department or with management. Felt like a racial issues. – less
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Great opportunity for challenging customer service.
Call Handler (Former Employee), Alton, ILApril 15, 2012
Pros: pays well and has excellent benefits
Cons: statistic based management, over rides good customer service.
Answering phones for 20 States for a Utility Company is a challenge since each State has it's own governing laws. Many process changes can occur in a year which can hinder the statistics required by each call handler. The hardest part was getting your average call time down to 5 minutes and 30 seconds. We set up new accounts, take payments, schedule – more... services, update account information, answer customer inquiries about billing and services, final accounts and document each call with extra phone numbers and if they want to sign up for Auto Pay. Not being allowed to hang up on a customer also added to the call time challenge since we could be placed on hold by a customer, while our clock is still ticking. The most enjoyable part was the "Food Days" when our team could pot luck a lunch. Co-Workers in the call center are all customer service professionals and they make great friends for life. – less
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Opportunities
Chief Wastewater Operator (Former Employee), Fort Rucker, ALMarch 29, 2012
It has been a learning experience working with a large corporation

About American Water

American Water Works Company, Inc. is United States water and wastewater utility company. The Company provides approximately 15.6 – Read more

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