American Water has given me a broad experience of skills, allowed myself to be creative provlem solver.
Pros: insurance, vacation time
Cons: forced overtime
Telling you more about American water from my own experience working for the company starting with a typical day at work. Having turn style one door entry for security would make a great morning meet and greet place. I worked in an office that was the main hub of the customer service center. The best way to discribe daily routine is our office was set up as customer service to the customer service employees.
Things that I learn while at AMW would be how to work with differant personalities to acomplish one goal in making the best customer serive experience for our customers internaly or external.
Operations of the customer serivce center conterning phone availability time vs the employees scheduling and the importance thereof. Supervisor payroll approval process and the importance on being accurate. Business writing skills study and training to insure acurate and timely information given to assist the customer serivce center employees with the customer relationship.
My co-workers was the best part of my job experience at AMW per most of my immediante office was seasoned individuals with the company for many years and held knowledge and was egar to share with one another.
Hardest part of working for AMW was watching our office downsize to insure profit for the newly accured stock holders. It was over long time span and mostly thru natural arbitration or reassignment of job, still hard to break apart from our working enviroment. The most enjoyable part of my job would be how managment would work at making the employees feel important and appreciated. We had many wonderful giveaways – more... and getaways to make us feel we did make the differance and someone would notice. – less