Pros: team environment, learned opportunities, advancement, fair wage and benefits, very professional corporate support
Cons: short-term contract (we knew at the interview this consideration), difficult client at times
I had to come on with some positive about American Water.
When I started here 6 years ago, it was a field position and was very supported by HR, executive team and operations management. Problems with taking over ops of two plants were always seen as "what can we do to resolve" and never a finger pointing exercise. We were very proactive in addressing problems and worked very hard as a team to serve our client.
The group that came together were very skilled and everyone pulled their weight to get the job done. Some long hours and full days but mostly just rewarding work and compensated fairly. I was given opportunities to advance and took some and declined others.
The hardest part of the job is that we do provide a service 24 hours a day. Nights, weekends and OT are part of the job but not excessive. Really enjoyed the team that worked together and learned a lot about professional operations and customer service. We were recognized for safety and operational achievements. We did the job and the company made sure we knew they appreciated it.
I was glad I relocated my family and moved to this position and would do it again in a heart beat. If I had issues, I could raise them up to supervisor or above and they were resolved or explained.