A concise working enviroment. Attention to customer request and the service needed to satisfy their customers.
Pros: Flexible shift work. Comfortable call center/building. Great tech support.
Cons: Training was somewhat off, their traning didn't come over well, they only used 2 trainers for a class size of 21 new trainees, they could improve that ratio, give new people a better chance to learn, they have a high turn over ratio, of the 21 people that started with maybe they reatained 4 or 5 for permanant work.
The job was about 24/7 customer service, call center work, three shifts. As the main water utility service for the region they must operate with specific standards and within state regulations. They had a 6 week training period that I was a part of. through which they covered all the intricacies of their operation as a major utility. The managers were well involved in showing you what they do and what you would be required to do. Fellow job seekers who came in with me were all pleasant and willing people looking to go to work and earn a good living. The hardest part of the job was so much knowledge to adapt to...huge reams of 2 inch folders. The thing you had to become good at was knowing what folder to research in order to help the customer.