Compliance Specialist (Former Employee) – Markham, ON – 16 February 2018
I am honoured and proud to be able to work with AMEX Bank of Canada as a fraud and compliance analyst. I had gain knowledge and learned multiple skills to be good with my day to day task as the support of the management team is felt day in and day out. The focus of excellence and team work is what AMEX is proud of and encourage.
Senior Travel Councellor (Former Employee) – Hamilton, ON – 23 May 2016
taking calls from corporate clients and arranging travel related services for them. it was always a challanging job as most corporate travel needs were last minute and had to look at various contracts and details
Credit Analyst (Former Employee) – Toronto, ON – 19 May 2016
Company is more on budget / $ side and did not care much about the employees value. They rather contracting out to offshore without considering the quality of services. American Express of Canada will never be the same as in the old office of Markham.
Travel Coordinator (Former Employee) – Yonge, ON – 16 May 2016
The worst workplace you 'd ever imagine......
**Working bad hours-accordingly there is no work/life balance **Working weekends & Stat-Holidays **Manipulate with the criteria every quarter to put obstacles in order to pay you the Quarterly -bonus **Ridiculous medical coverage(to squeeze expenses) **Always under stress because of the meaningless Warning letters
Travel Consultant (Former Employee) – Yonge, ON – 13 May 2016
This workplace is very stressful; no normal human-being can hold that place without nervous break-down after 6 months.
You are asked to take one call after the other; they don't care about you as a human-being. And if one of PLATINUM card members wrote a bad survey about you, then they won't pay you the quarterly bonus(even if it is not your FAULT)-it is a way to squeeze expenses. Also, with their ridiculous medical coverage, they won't approve you the drugs prescribed by the doctor; they would ask you to go back to the doctor and ask him for an alternative(a cheaper one)-again to squeeze expenses.
Accordingly, all the promises(bonuses &medical coverage) given to you upon hiring, they were withdrawn bit by bit.
Productive, challenging and friendly work atmosphere
Customer Care Professional (Former Employee) – Markham, ON – 29 April 2016
Safe and productive work place environment. Flexible work hours with excellent benefits and commission. Respectful and considerate management and coworkers. Most enjoyable part of the workday day was achieving targets and highest sales in a competitive friendly atmosphere.
CALL CENTRE SUPERVISOR (Former Employee) – Toronto, ON – 21 April 2016
okay to work for, wage is higher than most call centres. Training is a bit short for the amount of work needed. Must take good notes in training. Also training class too big to really absorb information.
Summer Contract Analyst (Former Employee) – Toronto, ON – 17 April 2016
Extremely educational Well paced Well structured Lots of diverse opportunities Learn about the business environment Learn about the differnt fields necessary Lots of seminars available Overall amazing working environment
Collection Agent (Former Employee) – Markham, ON – 9 February 2016
• Made profitable spending decisions based on risk assessment and card member profile • Negotiated effectively with customers, discussed alternate payment arrangements and repayment plans for customers in financial difficulties • Recommended cancellations, or suspended spending privileges where required, and communicated these actions to customers
Met some great people while working there. The manager was great and understanding. The hardest part dealing with angry clients and finding ways to be assertive and provide great customer service. The workplace found ways to make the environment friendly, by playing games and once a month they would buy food for the whole floor as a thank you, for their great work efforts.