American Express Employee Reviews

Found 157 reviews matching the search
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Productive and fun place to work with Employee perks
Implementation & Project Analyst (Current Employee) –  Markham OntarioJune 19, 2012
Working at American Express is a fast pace great place to learn and is well positioned globally.

I've managed and implemented several projects and software dealing with internal and external business units.

Working with a diverse group of people has taught me to take in as much learning experiances from them as possible.
Pros
employee benefits, global company
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customer service oriented job
Senior Travel Consultant & Trainer (Former Employee) –  Saint John, NBOctober 9, 2012
Answering calls and fulfilling all aspects of travel requests from company employees. Dealing with all problems and challenges that arise.
Managing difficult clients being the biggest challenge and forming lasting relationships with clients being the largest reward.
Pros
set schedule - good benefits
Cons
can be constant dealing with difficult clients
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Productive and fun workplace
Business Development Executive (Current Employee) –  Markham, ONApril 14, 2014
Financial Services Sales & Customer Relations Professional with a progressive 14+ year career at American Express, successfully selling products and services, addressing customer issues and optimizing revenue. Recognized for superior sales and customer service results through receipt of several performance awards and incentives
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Productive and funplace to work
Customer Service Representative (Former Employee) –  Markham, ONJanuary 13, 2014
taking calls and assisting card members with their accounts whether it was adding a product or making financial adjustments

management was great as well as my co workers

hardest part of the job was sometimes not being able to follow through with a card members request

enjoyable part was adding a product or upgrading them to a higher card
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It was not the job for me
Corporate Travel Agent/Ticketing Agent (Former Employee) –  Vancouver BCJuly 24, 2015
I would come in and answer calls all day long and book travel. It was not a personable job, and I did not like that we could not work on building relationships with clients.
Pros
Nothing
Cons
very impersonable
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Bad place to be a contractor
E2E Test Manager (Contract) (Former Employee) –  Markham, ONAugust 29, 2013
The only reason contractors at American Express are treated as second-class citizens is that they don't have a third class. Little to no management support: new employees / contractors must stumble around to find the resources they need.
Pros
nothing of consequence
Cons
us.vs.them attitude to contractors
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Productive work enviroment
Global Credit Administration (Current Employee) –  Markham, ONMay 29, 2013
Excellent company to work for .Great team spirit, fantastic learning opportunities , Management is extremely fair. The hardest part of my job is to decline a charge once the cardmember is at the point of sale.
Pros
great team spirit, excellent management
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Japanese Travel Councelor
JP (Former Employee) –  (Not Employee)Toronto ONAugust 9, 2013
I have not worked this company but I would like to write my review for Amex canada.
I applyed this company for a Japanese travel councelor job.
They want to have the people who is really flexible for shifts
included weekend. Also they follow the Japanese Calender it means even you have to work Canadian national holiday.(mightbe christmas too...) You don't have to talk in English but you have to speak polite Japanese.(because their custmers are high status people). The job description is the same as Japanese Amex.

I just feel kind a weird thing that I got rejection emails twice.
I got the first rejection email the next day of interview and the second one was in week later.
I have never got the a rejection letter twice!
Anyway They hire people all year around. if you are interested Japanese society, you can try it.
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American Express is a productive workplace
Customer Service Representative (Former Employee) –  Markham OntarioApril 15, 2013
 Responded to 125+ incoming calls in a timely and professional manner; maximizing service and sales leads; researched and addressed credit card member inquiries and concerns adhering to call quality and monitoring procedures/guidelines
 Effectively handled account maintenance including credit related inquiries, authorizations, enrolment and cancellation of services
 Processed new accounts and applications, providing account, setting up billing disputes and referral to other departments as necessary
 Followed up on complaints, investigated issues with various departments
 Provided ongoing support and assistance to new staff as a buddy to ensure successful transition into new role
 Utilized needs assessment and effective persuasion skills to achieve departmental sales targets and goals
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Cover Letter
QA Analyst (Mobile Testing) (Former Employee) –  Markham,ONOctober 3, 2013
Over Five years of Software Quality Assurance experience has provided me with a strong understanding of testing various applications on different environments. I have exceptional ability to maintain QA Standards and QA Process at all phases of Project Life Cycle. I have also implemented test and automation strategies, automation architecture and framework using functional decomposition techniques using Mercury Interactive tools like WinRunner, Quick Test Professional, TestDirector and LoadRunner. I am skilled in performing Backend Testing, Data Mapping and Data Integration testing using Data Driven Methods and SQL Query’s. I have an ability to interact with underwriters to understand the Insurance Products and Process.
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fun workplace/acknowledges and rewards their employees
Customer Care Consultant (Current Employee) –  Markham, ONMarch 3, 2014
Interact with 90-100customers on a daily basis/fun place to work/one big happy family/bosses have open door policy/benefits and perks are excellent/it's a shame they are closing the US call center here in Canada very soon.
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Overall a great company to work for
Bilingual Fraud Specialist (Former Employee) –  Markham, ONJune 4, 2012
It is a very stable company, offers great potentials for internal advancements
Pros
hire's from within
Cons
far from the city
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productive workplace
Credit Analyst (Former Employee) –  Concord, ONNovember 27, 2012
Gained excellent knowledge of communicating with customers.
Team leader for 2years.
great management and a team oriented atmosphere.
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Good place to work
Collection Agent (Former Employee) –  Toronto, ONApril 17, 2013
This company is good to work for. A typical day at work would be filled with collection phone calls, fun and excitement. Great management, good coworkers.
Pros
relax office environment
Cons
very stressful job (collection)
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Corporate Culture
Operations Representative (Former Employee) –  Markham, ONFebruary 11, 2014
A typical day at work includes meetings and solving client issues.
Learned how to interact in the corporate world.
Management is top-to-bottom structured.
Great co-workers
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Busy work place and team work
Customer Service & Communication (Current Employee) –  Toronto, ONFebruary 15, 2013
The overall day is always under stick schedules. Communication with the customers/business partners, communication with the solution team, attending the schedules meeting, coordination with the co-workers, addressing the development and reporting and maintaining priorities.
The hardest part of the job is rescheduling of meeting as the days are defined with each days work and accommodating a new schedule is a challenge.
The most enjoyable part is the team work and achievement of success.
Pros
learning opportunity, team work
Cons
no time limit
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Customer Service
Customer Service Rep (Former Employee) –  MarkhamJanuary 19, 2013
Dealing with customers daily financial requirements
it was a very busy environment and the management was friendly
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Very Professional
Customer Care Professional (Former Employee) –  Markham, ONNovember 10, 2014
Always care about the employees welfare. Compensation and benefits are beyond comparison.
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Global fast-paced environment
Manager - Global Business Performance (Former Employee) –  Markham, OntarioOctober 28, 2013
Multiitasking, multiple meetings with global teams. Learned to understand business processes globally and how they differed or were the same
Pros
global exposure
Cons
long hours
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Corporate Cog
Assistant Manager (Former Employee) –  Toronto, ONAugust 29, 2013
Politics rampant, fake culture, definitely a testing ground if you want to see if Corporate life is for you.
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Overall rating

4.2
Based on 3,029 reviews
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Ratings by category

Work/Life Balance
4.0
Salary/Benefits
4.0
Job Security/Advancement
3.6
Management
3.8
Culture
4.0