American Express Employee Reviews in Canada

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
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Productive and excellent work environment
Help Desk Analyst (Current Employee), Markham, ONSeptember 22, 2014
AMEX is of the best fortune 500 company in the world. This company is been in the market over 160 years with consistent reputation. This company earned JD Power award more than 6 times for service excellence and it's goodwill for highest customer experience in the world.
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Fun and challenging place to work with great co-workers.
Relationship Care Professional (Current Employee), Markham, ONSeptember 25, 2013
I would start my day at 4:30pm and immediately begin taking calls. I would adhere to my scheduled breaks and end the day at 1:00am. The calls I would service are incoming calls from American Express card holders that reside in the United States of America. I have an extensive knowledge of credit card laws, both in the U.S.A. and in Canada, and I use this knowledge to ensure I provide accurate information to the card members that call for assistance. I have learnt a lot from this position and have been able to use it within the company and provide fellow Customer Care Professionals with accurate information with my time spent assisting our Supervisor Team. During this time, I would log in and be there primarily to assist other Professionals if they needed the assistance, and I would also take escalated calls. I appreciated that this job has challenges, some times different challenges every day. Every situation is different and they can not all be handled the same way, which is why I had to use my previous and newly learnt knowledge, and utilize the resources available to me, to ensure the accuracy and efficiency of information.
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I love to go back to work at this company
Customer Service Representative (Former Employee), Markham, ONAugust 30, 2012
A dynamic place of work, the company motivates it staff to work hard and i like that, i always look forward to go to work everyday
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Overall a great company to work for
Bilingual Fraud Specialist (Former Employee), Markham, ONJune 4, 2012
Pros: hire's from within
Cons: far from the city
It is a very stable company, offers great potentials for internal advancements
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Great place to work and continuous learning
Customer Care Professional (Former Employee), Toronto, ONOctober 29, 2014
- Challenging environment
- High volume
- Changing dynamics
- Gaining familiarity with new products
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Good place to work
Collection Agent (Former Employee), Toronto, ONApril 17, 2013
Pros: relax office environment
Cons: very stressful job (collection)
This company is good to work for. A typical day at work would be filled with collection phone calls, fun and excitement. Great management, good coworkers.
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Corporate Culture
Operations Representative (Former Employee), Markham, ONFebruary 11, 2014
A typical day at work includes meetings and solving client issues.
Learned how to interact in the corporate world.
Management is top-to-bottom structured.
Great co-workers
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Gatestone
Collector Agent (Former Employee), Toronto, ONAugust 15, 2014
I worked for Gatestone Co but specifically for American Express US. There is so much that I can say but it would all be negative so i will not; it takes guts and a strong back bone to work there for a long period of time and not many people will have that.
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Excellent Enviornment
Customer Care Proffesional (CCP) WTS (Former Employee), Markham, ONNovember 6, 2013
Pros: the people in amex are wonderfull
Cons: worst shifts
I have learned lot of things in American Express. People in american express are great to work with. Excellent bonding with co-workers, peers and customers. I have learned in true meaning how to provide excellent customer service. The hardest part of job was high volume of calls.
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productive workplace
Credit Analyst (Former Employee), Concord, ONNovember 27, 2012
Gained excellent knowledge of communicating with customers.
Team leader for 2years.
great management and a team oriented atmosphere.
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great training program
Customer Service Representative (Current Employee), Pembroke, ONSeptember 10, 2012
High stress envoirment, focused on Relationship Care. Fair pay incentives, managment encourages little games throughout the day to increase moral. Mangement give bbq and other meals to show their appreciation for our work
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Amex
Corporate Travel Specialist (Former Employee), Montreal, CanadaApril 29, 2013
• Responsible for arranging complex domestic and international business travel for air, car, rail, hotel, and limo
• Advised clients on efficient, multi-country routings for lowest available fares on preferred carriers as well as preferred hotels
• Ensured optimum customer servicing while coordinating interdepartmental responsibilities.
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Fun workplace, interacted well with peers and managers
Customer care (Former Employee), Markham, ONNovember 27, 2012
Pros: flexible hours, good managers, friendly peers
Cons: pay was average
This was a good experience for me as I learned a lot about the business aspect of life. American Express was a good company to work at, my peers and managers were proud to represent such a global brand. Everyone was easy-going and great to work with.
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Customer Service
Customer Service Rep (Former Employee), MarkhamJanuary 19, 2013
Dealing with customers daily financial requirements
it was a very busy environment and the management was friendly
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Productive and fun work place
CREDIT ANALYST (Former Employee), Toronto, ONAugust 10, 2013
Pros: flexibility with the schedule
Cons: have to work all weekends
Working at American Express had been a great experience. I like dealing with different type of clients and how to successfully resolve their issues and support them. Unfortunately, I was hired on a contract basis for a specific campaign, and that campaign ended.
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Great work environment
Customer Care Professional (Former Employee), Markham, ONJuly 31, 2014
Excellent Team work and Team Leaders with high motivation and professional job skills to get the job done with the main focus to drive customer satisfaction and increase share of business.
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Great place to work..
Credit card analyst/csr (Former Employee), Markham, ONJanuary 5, 2013
Pros: there was a gym on site
Cons: micro managed
Colleagues were wonderful to work with.

I learned that teamwork was possible.
My supervisor was amazing.
My co-workers were /are like family
Hardest part of the job was sometimes turning irate customers around
I loved helping clients
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My work experience at American Express
Customer Care Professional (Current Employee), Markham, OntarioMarch 30, 2014
Pros: friendly co workers and pleasant working environment
Providing excellent customer service to every card member
Ensuring first call resolution
Working efficiently and accurately
meeting and exceeding targets
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Excellent place to work
Business Development Executive (Current Employee), MarkhamMarch 3, 2014
Pros: great growth oppertunity
Cons: may have to work late shift when new
great company to work for! excellent growth opportunity. I love the support you get from the mangement team.
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Corporate Cog
Assistant Manager (Former Employee), Toronto, ONAugust 29, 2013
Politics rampant, fake culture, definitely a testing ground if you want to see if Corporate life is for you.
Claimed Profile
Headquarters
200 Vesey Street, 3 World Financial Center, New York New York 10285
Revenue
more than $10bn (CAD)
Employees
10,000+
Industry
Links
American Express website
LinkedIn Page

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