Pros: fun enviroment with good people
Cons: bad pay and overworked
A call center enviroment in the corporate travel industy, clents expect curtious, efficient and prompt service with a smile.
American Express prides themselves on providing that service with Travel Agents who are knowledgable,friendly and driven. Working for this company had taught me a lot about the travel industry. I worked with some great people who's company I really enjoyed. Management were promoted call center agents, so they had a strong understanding of the dynamics of a call center and the clientel we serviced.
Benefits were ok and the wage was below average for the amount of work we did. Hard work was not always identifed and you were always being monitored via call moitory to make certain you were following the protocal.