Goals driven environment with 100% diversity in staffing. Customer experience and sales expectations imperative
Call Centre Team Leader (Former Employee) – Markham, Ont – 17 September 2014
I was able to use my extensive knowledge to build teams, coached, trained and developed staff members, solve customer service and staff issues in a positive successful manner. I developed new processes to use as a guide for the Future Leader process and I maintained a positive outlook to all concerns, monthly changes in direction and an overall 'will to win' mentality.
Working with others and 'leading by example' has always been a personal asset that I have and it my greatest motivation to achieve and exceed goals and see individuals reach their potential.
Job satisfaction, bonus system and working with great individuals
Can't say that I would have any cons as 'long hours' eventually lead to job satisfaction, my number one motivator!