Find companies:
American Express
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
1,290 reviews

American Express Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not a happy place to work
Corporate Services Operations (Former Employee), Markham, onAugust 24, 2014
Pros: free parking
Cons: long hour, rude management, old computers etc
Management allow the Leads to be rude and disrespectful to the agents. Favoritism is show to people of their own decent, also with them moving back to the USA they clearly do not care about work life balance. I have worked 16hrs straight without even a thank you. If you are looking for a safe place to work do not go here.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive and excellent place to work
Customer Care Professional (Former Employee), Plantation, FLAugust 24, 2014
Pros: sales incentives and promotions
Cons: unable to a lot of overtime
Answering inbound calls, solving customers issues, I have learned that it is important on every call to make sure the issue the customer calls in for is resolved by the end of the phone call. We worked in a team environment, there really wasn't a hard part to my job because it call came so naturally to me and the most enjoyable part of my job is to – more... here the smile in the customers voice by the time the call ended. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Major corporation with respected reputation for customer service, employee satisfaction, community service
Team Leader (Former Employee), Phoenix, AZAugust 23, 2014
Pros: benefits, comparable pay, recognition
Cons: long hours
Partnering with colleagues for department success, development, and adherence to company policies. Directing team of employees to meet team and corporate goals.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good travel benfits
Travel Research Assistant/Travel Counselor (Former Employee), Fort Lauderdale, FLAugust 22, 2014
Pros: good travel benefits and the amount of pd days off each year
Cons: no union
Travel Counselor ....great jobs if you could meet the sales quota each month. Every month it was raise higher and higher . I was amazed how many days off per you get at the start ...very good.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
productive but needs to be transparent
Reconciliation Analyst (Former Employee), gurgaonAugust 22, 2014
Pros: freebies & excellent training
Cons: long working hours
It should be more employee friendly, specially for working moms, in the terms of shift timings, profile & work from home option.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun company great benefits
Collections Specialist (Former Employee), Phoenix, AZAugust 22, 2014
Typical day at work was out going great co-workers management was always there to help
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
customer service
Customer Service Associate (Former Employee), Toronto, ONAugust 21, 2014
Inbound out bound call center
Fantastic work environment.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work.
Manager, Account Management (Former Employee), New York, NYAugust 20, 2014
Pros: great work/life balance, gym onsite, great cafeteria, lots of job opportunity if you want to move around the company.
Cons: location of the office
Excellent work environment, very smart and motivated employees. My co-workers were very easy to work with and we worked well as a team to get the job done. The hardest part was always staying on top of the competition and offering the best price for the product.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
lo mas divertido es cuando siempre ivamos todos a desayunar con el jefe
ejecutivo de ventas (Former Employee), Villahermosa, TABAugust 19, 2014
Pros: si tenia seguro medico
Cons: en mi trabajo si avía una hora de descaso
un día típico fue que aveces iba en mi descanso a trabajar,
aprendí a muchas cosas, como hacer llamadas a los clientes,
la dirección de mi trabajo es en villahermosa tabasco.
pues con mis colegas siempre me lleve muy bien con todos.
la parte mas difícil del trabajo es los referidos.
lo que mas me gusto fueron mis comisiones mas que nada por que se ganaba – more... bien. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good travel benefits if you can last
Travel Counselor (Former Employee), MIramar floridaAugust 18, 2014
Pros: good travel benfits
Cons: no job security and no union .
I worked in travel department and I loved the job , but their was no respect to how long you have been with the company. Employees with many years were let go if their sales weren't meet over a two month peroid. This company needs a union CWA very badly . Most of management do not have degrees either.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fun place to work
Team Supervisor credit corporate (Former Employee), bahrainAugust 18, 2014
Pros: eye glass bonus
learn alot of staff , add value to my job experinacen Team Supervisor credit corporate - analyzing, reporting, and controlling the market risk exposure across AEME. Reporting corporate Risk flow MIS and Coverage to monitor overall risk profiles for corporate product .

measures and understand the risk profile of various Legal Entities, specifically – more... Value at Risk (and Stress testing and help improve the reports and infrastructure used to examine the firm's Legal Entity specific risk. develop technical skills in Excel and Access to succeed in the role. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Respected company to work for
Travel Consultant (Former Employee), Miami and Jacksonville,FLAugust 16, 2014
Call center environment. Some of the best management I have worked with and some of the worst. Greatest part of the job was working with celebrities and respected professionals. The hardest part of the job was being behind a phone only and being timed to hurry off of the phone. Also customers were not allowed to request you again as their personal agent. – more... They were required to speak to whomever was available their next call. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Excellent Business to work for.
Customer service - Receive incoming calls (Former Employee), Phoenix, AzAugust 16, 2014
Pros: nice atmosphere
Cons: n/a
Would love to work full time until my retirement. Co-worker are very very helpful.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Gatestone
Collector Agent (Former Employee), Toronto, ONAugust 15, 2014
I worked for Gatestone Co but specifically for American Express US. There is so much that I can say but it would all be negative so i will not; it takes guts and a strong back bone to work there for a long period of time and not many people will have that.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
moderado sin muchos beneficios
representante (Former Employee), Aguascalientes, AGUAugust 14, 2014
Pros: buen manejo de informacion tanto como para el empleado y para el cliente.
Cons: no dan muchas oportunidades como para que cualquier persona obtenga los beneficios de la empresa
un día típico era llegar alas 2 de la tarde asegurar tu zona de trabajo para ver si hacia alguna irregularidad (encontrar sucio, falta de material etc.) revisar mi sistema de computo verificando que todo trabajara tal y como lo deje el día anterior. entrar al sistemas para iniciar mis labores diarias. revisar a compañeros para que no tuviesen ningún – more... problema y en todo caso asistirlo de cualquier modo, la directiva era muy relajada no había mucha presión los demás en la zona no eran renegados todos nos ayudamos en lo que se necesitara, lo mas difícil del trabajo era que los clientes pudiesen demostrar sus ingresos para poder otorgarles los beneficios de la empresa. y por terminar lo que mas me gusto fue lo que aprendí lo cual es el sistema mundial de tarjetas de crédito como usarla como beneficiarte de ellas sus pro y sus contras etc. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good
Java Technical Lead (Current Employee), Phoenix, AZAugust 13, 2014
• 8.5 years of professional experience in full life cycle system development involving analysis, design, implementation, maintenance and support of application software in Web-based and Client/Server environment.
• Work Extensively in Java, Struts, and spring, Servlets, JSP, JSTL and Java Beans.
• Hands-on experience with J2EE (JDBC, Servlets, JSP, – more... Struts), JAVA, XML, SOAP, Maven and Java Script. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great company with a very welcoming and fun environment
Customer Care Professional (Current Employee), Plantation, FLAugust 13, 2014
At American Express, there are so many opportunities for advancement. You must be willing to be open-minded and learn and to accept that you have a lot of growth that can be done if you really apply the feedback given by the many team leaders, coaches, and peers. The people who work at American Express are always willing to help each other out and work – more... together as a team to accomplish one goal of being the best customer service team of all major credit card companies, earning us the JD Power and Associates award seven years consecutively. I would recommend working for this amazing company to all of my closest friends. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Laid back fun environment
Consumer Welcome Card Service (Current Employee), Columbus, OHAugust 13, 2014
Pros: alot of give aways and fun environment
Cons: banking regulations change weekly
Very great place to work. Typical workdays are quick and fun. Management is always visible, and have a open door policy so if you have problems its ok to talk to them. Very good pay and benefits. Very good bonus structure.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
• 8.5 years of professional experience in full life cycle system development involving analysis, design, implementation, maintenance and support of ap
Technical Lead (Current Employee), Phoenix, AZAugust 12, 2014
Pros: free accomodation, free lunch
Cons: short breaks
CCSG (Consumer card service group) targets individual customers in the U.S. markets. CCSG is responsible for developing, marketing and servicing all aspects of charge and lending card products of American Express in the United States. CCSG services are grouped according to customer status, i.e. existing card members, new card members, or card members – more... eligible for an upgrade. CCSG offers services to three financial streams namely: Credit Cards, Charge Cards and Partner Cards. OPEN Cards targets for Corporate/Business cards.
CCSG App Redesign DTW/UA: Redesign and integrate DTW Prescreened and Non Pre- Selected applications flows for CCSG card products. The appearance of the Re-designed UIs should be reflective of the AMEX brand image and should match the existing Redesign experience for CCSG prospect flow. Existing Microsite login pages, Decode pages, upsell pages will need to be integrated as part of Redesign.
CCSG App REDESIGN (App Transformation): The objective of this project is to provide a new user interface for prospect and already card member customers applying for the American Express Cards. Digitals, a third party team, will provide the UI and back end functionality is developed using spring web flow with struts integration. The technologies used for development are spring web flow struts Json and Ajax. This application will be hosted on the WAS 6 server.

My role is Senior Java Developer and Technical lead.
• Involved in analysis, design and development, testing phases of application.
• Interaction with client team to understand business requirements and develop the System design and involved in technical discussions, design reviews with Architects.
• Involved actively in frequent calls with business to gather requirements from the client and analyze the technical feasibility
• Worked on Struts ,Spring MVC and spring web flow framework to build web applications
• Used different types of J2EE design patterns like Front Controller, MVC and DAO.
• Developed the User Interface Screens for presentation using JSP, JSTL, HTML and Java Script.
• Worked on complete life cycle, design, development and testing using OOA and OOD.
• Worked on HTML, CSS, JavaScript, Low level JQuery tasks handle the front end requirements.
• User java design patterns like Singleton, Factory patterns
• SOAP based web services and exposed and also consumed the services
• Used JUnit for Unit testing the application.
• Deployed code on WAS servers using UNIX commands
• Implemented Log4J for Logging Errors, debugging and tracking.
• Delivered many successful projects which involved analyzing requirements from the client design the architecture and developing complex business logic
• Lead a team of 5 people to deliver projects which changed the entire architecture of all online American Express personal card application (prospect, card member and rsvp)
• Actively involved in solving the production defects on priority bases.
• Provided the post production support and actively responded to customer calls and emails.
• Received client accolades and appreciations on several occasions – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun place to work
Account Protection Specialist (Former Employee), Gurgaon, HRAugust 11, 2014
Pros: best work life
Cons: no problems
an amazing organisation to work, ive learned alot of skills while working with this organisation , was an amazing experiece

About American Express

Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they – Read more

American Express Photos