American Express Employee Reviews

Found 161 reviews matching the search
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Great work environment
Customer Care Professional (Former Employee) –  Markham, ON31 July 2014
Excellent Team work and Team Leaders with high motivation and professional job skills to get the job done with the main focus to drive customer satisfaction and increase share of business.
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Great people to work with
Performance Analyst (Former Employee) –  Markham, ON9 July 2014
I spent the last 6 years of my life working here and although there were up's and many downs the one thing that remained constant throughout my experience there was having the privilege of working with such amazing people.

If your looking for an enjoyable atmosphere thats filled with great people and hard workers than this is the place for you.
Pros
Great people, onsite gym
Cons
terrible management, under paid positions
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One of the finest in customer service and product improvement in the Credit Card Industry.
Subject Matter Expert / Business Analyst (Former Employee) –  Markham, Ontario, Canada30 June 2014
Friendly, flexible people. world class customer service. Good benefits. Career advancement possibilities. Continuous product and service improveme
Pros
Very good company culture
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the enjoyable part of the job,
Customer Service and Sales Representative (Former Employee) –  Markham, ON23 June 2014
everyone in the team got everyone going, there was never a dull moment, Everyone was motivated and helped each other out.
Pros
pizza lunch every other week for achieving the goals
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Great company with flexible schedule, Great work and life balance
Customer Care Professional (Former Employee) –  Markham, ON27 May 2014
Customer-focused and deadline-driven Customer Care Professional with skills in identifying customer needs, resolving customer issues, presenting new products and supporting exceptional customer service. As part of the Amex Call Centre, gained valuable skills in meeting challenging call metrics such as response time, customer satisfaction, limited escalations, and successful call completion rates.
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Best company to work for
Customer Care Representative (Former Employee) –  Markham, ON15 May 2014
Every day was great, every moment was enjoyable, Great co-workers, talented people with excellent potential.
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Am Ex: Best company to grow with
Analyst - Network Product Development & Management (Former Employee) –  Phoenix15 May 2014
I can't say enough about the amazing opportunities I've found within American Express. If I didn't have personal circumstances that mean relocation, I would happily spend the next 40 years with the company before drifting into retirement. The entire culture of the company is centered around doing things with the greatest degree of integrity and focusing on the PEOPLE whether those people are members, merchants, or employees. A company anyone would be incredibly lucky to be employed.
Pros
culture, growth opportunity
Cons
none
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Amercian Express
Credit Analyst (Current Employee) –  101 Mc nabb St14 May 2014
Working at Amex is amazing, people are very nice and professional and Amex is the number one financial institution in issuing credit cards.
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amax
Collect Corp/American Express - Recovery Analyst (Former Employee) –  Toronto,On30 April 2014
Great experience! I have learned a lot and meet some amazing people.
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Great Company to work for.
Senior Project Manager (Former Employee) –  Markham Ontario23 April 2014
Great Company to work for..
Great Staff, Diverse Staff, Well Managed.
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great bunch of people to work with. a lot of layoffs though...
Customer care (Former Employee) –  markham, ontario20 April 2014
loved working there when I did. great place to work and lovely people.
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Productive and fun workplace
Business Development Executive (Current Employee) –  Markham, ON14 April 2014
Financial Services Sales & Customer Relations Professional with a progressive 14+ year career at American Express, successfully selling products and services, addressing customer issues and optimizing revenue. Recognized for superior sales and customer service results through receipt of several performance awards and incentives
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Great place to work!
High Value Customer Care Professional (Former Employee) –  Markham, Toronto13 April 2014
American Express being one of the world's best known brands is a great place to work. The training they provide and the job culture they promote are one of the best in the business world. You are always taught to be decisive and have an open mind about ways you conduct business with customers.

Also it offers one of the best work environment with a healthy work life balance and plenty of challenges which allows you to thrive and grow.
Pros
Fun challenging environment
Cons
May have to work weekends and holidays
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My work experience at American Express
Customer Care Professional (Current Employee) –  Markham, Ontario30 March 2014
Providing excellent customer service to every card member
Ensuring first call resolution
Working efficiently and accurately
meeting and exceeding targets
Pros
friendly co workers and pleasant working environment
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quiet room where you can read during lunch
Customer Service Sales Representative (Current Employee) –  markham6 March 2014
Typical day at work is taking 100 calls a day with varying requests and demands from different clients and making an effort to resolve the issues to the satisfaction of the clients, while keeping abreast of the policies and procedures. The best part of the job is talking and having fun with the co-workers and friends, all from various backgrounds and coming together and helping each other out.
Pros
Customer service training
Cons
stress
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opportunity to grow
Maintenance Technician- Facilities Department (Current Employee) –  Markham, ON4 March 2014
after getting past the outsourcing there are many opportunities to practice politically heavy engagements and work with closely knit teams
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Excellent place to work
Business Development Executive (Current Employee) –  Markham3 March 2014
great company to work for! excellent growth opportunity. I love the support you get from the mangement team.
Pros
Great growth oppertunity
Cons
May have to work late shift when new
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fun workplace/acknowledges and rewards their employees
Customer Care Consultant (Current Employee) –  Markham, ON3 March 2014
Interact with 90-100customers on a daily basis/fun place to work/one big happy family/bosses have open door policy/benefits and perks are excellent/it's a shame they are closing the US call center here in Canada very soon.
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Tachnical support Agent
Technical Support/Customer Service Representative (Former Employee) –  Montreal, Canada11 February 2014
Incoming calls, navigation problems, troubleshooting, escalating cases
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Corporate Culture
Operations Representative (Former Employee) –  Markham, ON11 February 2014
A typical day at work includes meetings and solving client issues.
Learned how to interact in the corporate world.
Management is top-to-bottom structured.
Great co-workers
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Overall rating

4.2
Based on 3,151 reviews
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Ratings by category

Work/Life Balance
4.0
Salary/Benefits
4.0
Job Security/Advancement
3.6
Management
3.8
Culture
4.0