American Express Employer Reviews

Amex is not a bad company to work for, nor is it a great one for my personal goals and aspirations. A typical day at work involves showing up ready to get work done just like any other job, and I've learned a lot about practices and terms in the finance profession. This company is for people already settled in their life that just requires job security – more... and a decent paycheck to go along with it. The opportunities to grow are there, however, it is much slower paced and less adaptive than, say the newer tech companies with a west-coast management style. – less

Great Place to work. The most enjoyable part on the job is interacting with people from different parts of the organization.

Pros – The talent is incredible, the work life balance is great, and we are always getting to work on something new. The team I work on and the various partners in our group are very intelligent and accomplish amazing things. There are very few times each year that require huge amounts of over time. The projects that come through are always interesting, – more... especially the technology related ones.

Cons – Corporate policy and procedures can be tricky to navigate. – less

This was one of my favorite jobs. I enjoyed working along side the Doctors & Nurses. I was able to establish even an longterm relationship through my work ethic with the Doctors & Nurses based on how good I did my work & how I was able to assist them with whatever information they made had needed regarding patients, patient records.

I have enjoyed my time at American Express.

They offer great benefits as well as fantastic training and chances of advancement. I would recommend anyone who is considering working for them to do so.

EXCELLENT BENEFITS, EMPLOYER MAKES EMPLOYEE WANT TO COME TO WORK, EXCELLENT RECOGNITION AND BONUSES, ROOM FOR ADVANCEMENT

The Company has "blue box values", which are excellent and speak to integrity and community. Unfortunately, management doesn't always adhere to them and sometimes lie to make upper-management happy and cover-up the ever-increasing lack of morale.

15 years ago, Amex was an awesome company. Since then, they have been quietly outsourcing more-and-more – more... positions in order to save a buck and drive their stock value by reducing costs and overhead. They do it quietly in order to avoid customer backlash and reduce complaints.

I've caught managers lying about projects and blaming others for failures. I've also caught them lying about circumstances surrounding persons being terminated in order to cover their own mistakes. Unfortunately, complaining to Ombuds or HR simply make matters worse for you as an employee.

So many in my department are looking outside the company quietly , while preaching how great things are to fellow team-members.

I wish those in power would reconsider their efforts to save a buck by increasing their re-investment in domestic employees that have worked so hard to make the company great and are now loosing their jobs to co-workers overseas who are paid much less. Sure, outsourcing saves $$, but, in the long run, I think it will come back to haunt Amex. – less

Great financial experience with some of the top Financial Advisors in the country.

A typical day at work was friendly and fun. I learned lots from working on a computer. Management were caring and friendly. My co-workers were friendly and pleasant. there was no hardest part to the job and it was all enjoyable.

great place to work - lots of smart and tech focused employees. good benefits and location is good too.

Typical work day included talking to customers regarding their American Express account.

I learned how to achieve customer excellence

Management was great.

Co-workers were wonderful.

Hardest part sitting for long periods

Enjoyable part: helping customers

I absolutely loved my contract. It is a shame it ended so soon.

the typical day at work would start at 6 am, I would get to work and start receiving calls about peoples credit cards, the co-workers were excellent to work with and easy to get along with I loved the feedback from your supervisors because it gives you a opportunity to correct yourself on your mistakes if you happened to make any throughout the day – more... and it also gave you opportunity to grow within I enjoyed the workplace and talking to many others. – less

I worked for American Express as a Travel Counselor for 10 years booking corporate travel for a large tobacco company in NC. I enjoyed my job, my coworkers and the business travelers. It was an exciting and educational career that ended too short. It could be stressful at times, and fast-paced, but for the most part, the benefits were great and the – more... people I worked with and for were always supportive in my professional development. – less

I general I had a very good experience working for American Express.
We had the possibility of an Office Closing though most of the time I worked for AMEX in the Wilmington, DE and then Newark DE Offices. A decision was finally made recently to close our office which has lead to me being on the Job Market. AMEX has given me a good severance package – more... though so other than being a bit apprehensive about fining work I have now major complaints about AMEX. It was a very good company to work for. – less

Employed as a Special Services Representative in the Merchant Disputes Department. Dealing with high priority clients to resolve issues incurred due to the faults of the private and retail sellers. Offering a substantial level of support to customers in terms of financial management advice.
• Detect and minimise credit and fraud risk whilst allowing – more... use of facilities.
• Using risk management principles when required.
• Conforming to regulatory procedures and policies in all circumstances to ensure consistent and high quality services to clientele.
• Maintaining a corporate responsibility in preserving the confidentiality of customer information.
• Liaise with customers and other departments, even outside office hours.
• Participate in various training activities to further improve colleagues’ and personal career development. – less

My experience with American Express gave me a great ideal of how to treat customers with respect and provide excellent customer service

Great Company, lots of benefits. I issued and maintained user ids for all employess access to the company.
I was trained and certified in Six Sigma Black Belt project program.

Worked with people who excelled in their field, extremely knowledgeable and had utmost level of integrity. Great working experience!

This was a call center that was always busy. I learned all about credit cards and how credit can follow you throughout your life. The management team and co-workers were all very friendly and helpful. The hardest part of this position was the angry card members. Defusing them and fixing their situations was a challenge in the beginning. They had great – more... incentives and benefits. Unfortunately for me, they displaced my position for Phoenix, AZ and I was unable to move. – less