Performance Analyst (Former Employee), Markham, ON – July 9, 2014
Pros: great people, onsite gym
Cons: terrible management, under paid positions
I spent the last 6 years of my life working here and although there were up's and many downs the one thing that remained constant throughout my experience there was having the privilege of working with such amazing people.
If your looking for an enjoyable atmosphere thats filled with great people and hard workers than this is the place for you.
Service Professional American Express Concierge (Current Employee), Burlington, ON – July 31, 2012
Pros: 30 days, full benefits
Cons: allot of tests to pass
I very much enjoyed the hard work that I put in with this, and in hopes for a career. Turn-Over was high, the training was great I have to admit, long and intence, but I am the type of person who wants to learn and exceed at everything I do. I was able to obtain many certifications and always strived to do better. Hardest part of the job, allot of people – more... did not take it serious, when there was no management around it was like being back in high school. And allot of people did not want to be there. – less
Senior Programmer/Analyst (Former Employee), Toronto, ON – June 29, 2012
Pros: good work life balance
Cons: very low rate
I truly enjoyed working for American Express. The work load is high, but if you love what you are doing this is the place to be. If you are in software development, you could do most of you work from home. They expect the staff to be in the office between 10:00 AM and 3:00 PM. This gives a good work life balance. Once in a while you have to be on implementation – more... calls over night.
The only drawback is their compensation rate and the job security. Their rate is very law and if they don’t have any task for you to do for 40 hours a week for few months, they will let you go. But most people have joined back later when they have the work load.
Overall, I love to work at this place, if income is not an issue. – less
Full Time, Inbound Call Centre Customer Service (Former Employee), Markham, ON – June 6, 2012
Pros: large company, good benifits
Cons: long hours
Amex is a company that values intelligence. Casual atmosphere mostly. Management were professional. I did enjoy the environement. Co-workers were professional. Hardest part of the job was the hours. and the most enjoable part of the job was interaction with customers.
Great place to work. Abundant in growth opportunities and internal training classes.
Senior Project Manager (Former Employee), Markham, ON / Phoenix, Arizona – May 19, 2012
My day was 95% project related. I lead finance inititives that included involvement from different parts of the organization accross the U.S. as well as Canada, England, India and South America. It was generally high stress with aggressive deliverable timelines. I enjoyed the travel and working with many culturals. The most challenging aspect of the – more... job was ensuring all communication was understood, and expectations were met, accross cultures and management groups. – less
Team Leader (Former Employee), Markham, ON – May 9, 2012
Pros: great working atmosphere, location
Cons: not enough focus on my own development
Going to work was a joy for me. Being in a leadership role truly gave me a sense of "belong" where I had the opportunity to make a difference in the lives of individuals by showing them their potential and helping them believe in themselves; elevating their confidence. Seeing the glass have full instead of half empty all the time. Putting our heads – more... together..myself and my coworkers were a team. We tried to do things collaboratively and shared best practices for the betterment of the business. Understanding the company's vision from management and being able to carry this out to my team and break it down so they can understand the big picture is something that management always looks for. How effectively can you influence your people to get the best out of them. The hardest part of my job was keeping the momentum going without losing myself in the process. You'll never have the team 100%...but I belive in the 80/20 rule. Focus on those who are willing to work hard for you and who are driving results...and keep them motivated. Those who aren't...identify issues and put an action plan in place...if necessary performance manage. The most enjoyable part of my job was to see the growth and development of people whether it be mini break throughs or huge milestones...it's a gift that I give which is the giving of myself to others to see them succeed. – less
Corporate Card Program Specialist (Former Employee), Phoenix, AZ – July 21, 2014
Feedback is very much apart of the culture at American Express. Receiving feedback from peers and superiors provide an excellent source of learning effective communication skills. I've created long lasting personal and professional relationships at American Express. The most difficult moments of working at American Express was the competitiveness of – more... advancement. The most enjoyable moments of working at American Express was understanding constructive criticisms and feedback to improve on my personal brand. – less
Boston- Customer Service Representative (Former Employee), Boston, MA – July 21, 2014
Pros: 4 day work weeks (2 "day" shifts)
Cons: your night shift would be depended on the last plane out and if your plane was late, you had to wait for it to depart. they wanted us to know all about the airport
The day started with helping fellow associates get into their workstations and making sure they had access to their working drawer. (each terminal had a certain opening time and had to be there to be sure it opened on time) communicated to shift leader for those associates who were late or covering for others. Go through airport security (TSA agents) – more... open all stations by 8am (some mornings I had to be at the airport at 4am to open at certain terminals) then call/ Instant message around to all stations making sure they had enough currencies in addition to United States Dollars. Cross sell gift cards, travelers checks, balance working till, work up against the clock and people waiting for you to sell currencies (afternoon sales were huge) technology issues while using the network, computer crashes, not having enough currencies or US dollars, filling out Currency Transactions reports for certain transactions, copying passports for internal use, using a watch list and checking customers name to a data base. – less
Best in Class excellent Customer and Employee service
Business Analyst II (Former Employee), Phoenix, AZ – July 21, 2014
Pros: tuition reimbursement
This Company is and operates the way they say they do they train their employee to be part of a global best in class team, they offer opportunity for growth, offer many courses and tools to do your job above and beyond of what is expected. The company is very high on diversity and welcome difference as a plus to the business which makes working with – more... others wonderful! The hardest part of my Job is being laid off due to re-engineering and after working for American Express for 24 years it was hard to say good bye to a family. My first two years I was a temp but it never seemed like I was due to how this company treats their employees with respect and equality. – less
Collector II (Former Employee), phoenix, Az – July 15, 2014
Pros: great people a new adventure with each call
Cons: bonus structure
the day to day of the job was the same to help customers resolve delinquency what made the job fun was the coworkers was a well supported environment. the team atmosphere was always a pick me up.. with all the changes in our industry management didn't fight for wronged workers out of fear of recourse.. managed by fear which sometimes made for a stressful – more... situation... 98% of the job was great – less
ccp wharehouse (Current Employee), Weston, FL – July 15, 2014
Cons: extra days off
my review at it is a very fun place to work the one thing about my jos is that you have to pay good attention to what you are doing cause you dont wantto get cards member mix up or send out the wrong statement out to the wrong coustmer. the hardest part the job is it is a 12 hour shift and you have to stand to do your work. i overall rating is a 10 – more... at american express – less
Recruitment Lead (Former Employee), Gurgaon, India – July 14, 2014
• Hiring for financial and technology division at American Express • Manage the entire recruiting life cycle from candidate generation, scheduling interviews, taking effective debriefs from the interviewers before hiring, making compensation recommendation, salary negotiations and offer extension • Manage internal stakeholders to meet the manpower requirements – more... - right from acquiring, understanding the open positions to streamlining the interview process, till the end result is achieved • Interact with business partner in the US, UK and entire JAPA (Japan, Asia Pacific and Australia) region. • Leading and mentoring a team • Understand the future forecasts and accordingly setting up right expectations with business and the team • Develop the recruitment strategy along with team for every quarter like planning recruiting events, referral campaigns, outstation events, targeting companies etc. • Conduct HR Interview, Negotiate Compensation and close the role and finally presenting offers • Implement cost effective Manpower Planning and Recruitment Process • Analysis of hiring pattern & quality parameters like sources, industry mix, cost analysis, seen to selection ratio, etc. • Efficient management of the vendor partners to have proper sourcing channel mix • Internal movement and promotion assessment • Coordinate both in-house out stations recruitment drives • Organize Walk-in Interview • Maintain/publish weekly and monthly Recruitment Activity report – less