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1,294 reviews

American Express Employee Reviews

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productive workplace
Credit Analyst (Former Employee), Concord, ONNovember 27, 2012
Gained excellent knowledge of communicating with customers.
Team leader for 2years.
great management and a team oriented atmosphere.
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Fun workplace, interacted well with peers and managers
Customer care (Former Employee), Markham, ONNovember 27, 2012
Pros: flexible hours, good managers, friendly peers
Cons: pay was average
This was a good experience for me as I learned a lot about the business aspect of life. American Express was a good company to work at, my peers and managers were proud to represent such a global brand. Everyone was easy-going and great to work with.
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High Level Customer Service
Dispute Analyst (Former Employee), MarkhamOctober 30, 2012
Pros: opportunities to learn new skills
Cons: unstable workload
Being able to help consumers resolve conflicts with merchants is very rewarding. I enjoyed training new hires the tasks and processes for the disputes business. The hardest part of the job is dealing with heavy workloads when the department downsized. The most enjoyable part of this job was working on special projects and helping employees when I was – more... an ergonomic captain for the Joint Health and Safety Committee. – less
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Productive place of work
CCP (Former Employee), Toronto, ONOctober 12, 2012
Pros: playing golf to win cash
Cons: short hours
My time there was good. Meet some nice people. Job overall wasn't hard to do. Gained a lot of experience during my venture at american express.
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Terrible
Collector (Former Employee), Toronto, ONOctober 11, 2012
Had to work cause I needed a job there. Ruthless managers, had to communicate with, and very very disrespectful.
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customer service oriented job
Senior Travel Consultant & Trainer (Former Employee), Saint John, NBOctober 9, 2012
Pros: set schedule - good benefits
Cons: can be constant dealing with difficult clients
Answering calls and fulfilling all aspects of travel requests from company employees. Dealing with all problems and challenges that arise.
Managing difficult clients being the biggest challenge and forming lasting relationships with clients being the largest reward.
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worst place
travel counsellor (Former Employee), MontreallOctober 6, 2012
Pros: i cannot think any
Cons: salary, mangament, hours
Long hours and underpayed. Salary no competitve.
Mangament: they only promote their friends and italians and quebecois, if you are not in that category you stay junior level.
Coworkers OK, but they dont pay my bills and Amex did not either with that low salary.
No comunnicaion between management and emplyees
No comunnication with HR.
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great training program
Customer Service Representative (Current Employee), Pembroke, ONSeptember 10, 2012
High stress envoirment, focused on Relationship Care. Fair pay incentives, managment encourages little games throughout the day to increase moral. Mangement give bbq and other meals to show their appreciation for our work
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Strict work enviroment
Corporate/Leisure Travel Consultant (Former Employee), Hamilton, ONSeptember 4, 2012
Pros: fun enviroment with good people
Cons: bad pay and overworked
A call center enviroment in the corporate travel industy, clents expect curtious, efficient and prompt service with a smile.

American Express prides themselves on providing that service with Travel Agents who are knowledgable,friendly and driven. Working for this company had taught me a lot about the travel industry. I worked with some great people – more... who's company I really enjoyed. Management were promoted call center agents, so they had a strong understanding of the dynamics of a call center and the clientel we serviced.

Benefits were ok and the wage was below average for the amount of work we did. Hard work was not always identifed and you were always being monitored via call moitory to make certain you were following the protocal. – less
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I love to go back to work at this company
Customer Service Representative (Former Employee), Markham, ONAugust 30, 2012
A dynamic place of work, the company motivates it staff to work hard and i like that, i always look forward to go to work everyday
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No opportunity for advancement
Customer Service Rep (Former Employee), Markham, OntarioAugust 22, 2012
Very negitive company to entry level person's, promotion are for friends and family of upper management mostly.
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everything was good
Team Leader (Former Employee), Leader, SKAugust 20, 2012
Pros: great benefits
Cons: none that i am aware of
I loved American Express it was just time for a change. The people were great
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American Express
Service Professional American Express Concierge (Current Employee), Burlington, ONJuly 31, 2012
Pros: 30 days, full benefits
Cons: allot of tests to pass
I very much enjoyed the hard work that I put in with this, and in hopes for a career. Turn-Over was high, the training was great I have to admit, long and intence, but I am the type of person who wants to learn and exceed at everything I do. I was able to obtain many certifications and always strived to do better. Hardest part of the job, allot of people – more... did not take it serious, when there was no management around it was like being back in high school. And allot of people did not want to be there. – less
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A very dynamic and diversified place to work
Project Analyst (Former Employee), Markham, OntarioJuly 27, 2012
Pros: great work/life balance
Cons: company may be a bit slow moving towards newer technologies
I have always enjoyed working for American Express and was constantly challenged with new paths as I grew my career over the years I worked there.

I would work there again.
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Productive environment with great people
Senior Programmer/Analyst (Former Employee), Toronto, ONJune 29, 2012
Pros: good work life balance
Cons: very low rate
I truly enjoyed working for American Express. The work load is high, but if you love what you are doing this is the place to be. If you are in software development, you could do most of you work from home. They expect the staff to be in the office between 10:00 AM and 3:00 PM. This gives a good work life balance. Once in a while you have to be on implementation – more... calls over night.

The only drawback is their compensation rate and the job security. Their rate is very law and if they don’t have any task for you to do for 40 hours a week for few months, they will let you go. But most people have joined back later when they have the work load.

Overall, I love to work at this place, if income is not an issue. – less
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Productive and fun place to work with Employee perks
Implementation & Project Analyst (Current Employee), Markham OntarioJune 19, 2012
Pros: employee benefits, global company
Working at American Express is a fast pace great place to learn and is well positioned globally.

I've managed and implemented several projects and software dealing with internal and external business units.

Working with a diverse group of people has taught me to take in as much learning experiances from them as possible.
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Call center environment
Full Time, Inbound Call Centre Customer Service (Former Employee), Markham, ONJune 6, 2012
Pros: large company, good benifits
Cons: long hours
Amex is a company that values intelligence. Casual atmosphere mostly. Management were professional.
I did enjoy the environement. Co-workers were professional.
Hardest part of the job was the hours. and the most enjoable part of the job was interaction with customers.
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Overall a great company to work for
Bilingual Fraud Specialist (Former Employee), Markham, ONJune 4, 2012
Pros: hire's from within
Cons: far from the city
It is a very stable company, offers great potentials for internal advancements
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Great place to work. Abundant in growth opportunities and internal training classes.
Senior Project Manager (Former Employee), Markham, ON / Phoenix, ArizonaMay 19, 2012
My day was 95% project related. I lead finance inititives that included involvement from different parts of the organization accross the U.S. as well as Canada, England, India and South America. It was generally high stress with aggressive deliverable timelines. I enjoyed the travel and working with many culturals. The most challenging aspect of the – more... job was ensuring all communication was understood, and expectations were met, accross cultures and management groups. – less
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My Life at Amex
Team Leader (Former Employee), Markham, ONMay 9, 2012
Pros: great working atmosphere, location
Cons: not enough focus on my own development
Going to work was a joy for me. Being in a leadership role truly gave me a sense of "belong" where I had the opportunity to make a difference in the lives of individuals by showing them their potential and helping them believe in themselves; elevating their confidence. Seeing the glass have full instead of half empty all the time. Putting our heads – more... together..myself and my coworkers were a team. We tried to do things collaboratively and shared best practices for the betterment of the business. Understanding the company's vision from management and being able to carry this out to my team and break it down so they can understand the big picture is something that management always looks for. How effectively can you influence your people to get the best out of them. The hardest part of my job was keeping the momentum going without losing myself in the process. You'll never have the team 100%...but I belive in the 80/20 rule. Focus on those who are willing to work hard for you and who are driving results...and keep them motivated. Those who aren't...identify issues and put an action plan in place...if necessary performance manage. The most enjoyable part of my job was to see the growth and development of people whether it be mini break throughs or huge milestones...it's a gift that I give which is the giving of myself to others to see them succeed. – less

About American Express

Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they – Read more

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