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American Express
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1,244 reviews

American Express Employer Reviews

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  • Job Work/Life Balance
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Stressful Place to work
Customer Care Professional (CCP) (Former Employee), Plantation, FLAugust 7, 2014
Pros: good lunch breaks
Cons: too short breaks
A typical day was filled with stress.
I learned how to assist credit card customers and explained their benefits.
Management was very political.
I had great co-workers
Hardest part of the job was not being able to please every customer no matter how hard you try.
Unfortunately, there was not man enjoyable parts of the job.
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Challenging Corporate Travel, but I love it!
Corporate Travel Consultant (Former Employee), Portland, ORAugust 6, 2014
Pros: i was loved!
Cons: having to leave.
As the leadership of the team, I provided training for new agents to our company and leadership skills for some that transferring to other local on site accounts.
I provide maximum of expertise to business traveler Worldwide air volume $40 million with full service on their air travel, including cars, hotels, exchanges and upgrades..
I take pride on – more... my Personal Customer Service with each of our client. – less
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Fun work place
Master CCP (Former Employee), GurgaonAugust 6, 2014
Awesome company to work with. Positive environment and co- workers
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lerning gud corporate activity and produvtivity
sales (Current Employee), Bangalore, KAAugust 3, 2014
intrect to customer directly and cunvence them is really challenging interested job role superb
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Great work environment
Customer Care Professional (Former Employee), Markham, ONJuly 31, 2014
Excellent Team work and Team Leaders with high motivation and professional job skills to get the job done with the main focus to drive customer satisfaction and increase share of business.
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Hard when its Temp work
Data Entry/General Accounting (Former Employee), Salt Lake City, UTJuly 31, 2014
I was a temp employee here just before my last surgery it was nice.
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Great experience
Credit Analyst (Former Employee), Greensboro, NCJuly 31, 2014
Pros: learned about different professions and met a lot of entrepreneurs.
Cons: lots of turnover of employees.
I met a lot of people from different professions and different size companies. I did accounting duties for many companies and perpared tax returns.
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Lovely place to work
Team Member - Chargebacks (Former Employee), Burgess Hill, West SussexJuly 29, 2014
Pros: subsidised lunch in the canteen
Cons: fare to work too high
I enjoyed updating the Excel spreadsheet and liaising with internal and external clients to solve queries.
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MUY BUEN AMBIENTE DE TRABAJO
EJECUTIVO DE ATENCIÓN A CLIENTES (Former Employee), Ciudad de México, D.F.July 29, 2014
Pros: segur de gastos medicos mayores, vales de despensa, prestaciones
Cons: trabajo muy estresante
APRENDI A TRABAJAR BAJO PRESIÓN, A CUMPLIR METAS, A SER ORGANIZADA, A SER COMPROMETIDA, MIS COLEGAS SIEMPRE FUEROS AMABLES, LA PARTE MAS DIFICIL ERA LOGRAR LOS NUMEROS PERO AL MISMO TIEMPO ERA LA PARTE MAS ENTRETENIDA
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Buen ambiente de trabajo
Ventas (Former Employee), Ciudad de México, DIFJuly 28, 2014
Pros: prestaciones de ley bono de puntualidad y asistencia
Los compañeros y los jefes directos excelentes personas teniamos tiempo de desayunar y era un empleo de medio turno. en cuanto los horarios de entrada y salida eran muy exigentes aunque nunca tuve problema con ello
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Fun work place
customer service agent (Former Employee), Plantation, FLJuly 27, 2014
Pros: great healthcare
Cons: shift to late at night
customer service , taken payment, taken application for new cards, adding additional to account , mailing out statement. while making sure you are within rule and reguration
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Can be nice place to work, compensation needs to be better, Not the best management, job culture is okay
Customer Service (Former Employee), Montreal- TorontoJuly 26, 2014
Pros: relax environment if you do what they want.
Cons: compensation, weak incentive program that doesn't encourage you but police's you.
There is a sincere problem with american express treating it's employees, they sometimes treat you as corporrate slaves. Their bonus structure is out there to get you, so you don't earn your bonus. And they are always randomly changing things, Most of this can be lost, if a card member gives a survey about you, no mattter how hard you try to save a – more... bad mood card member, you will get a poor call which in turn would make you lose your bonus. Still does not sound convincing? Card members are asked two questions, one about the company and one about the agent they are working for. If the member is not in a good mood, he will rate american express poorly, and excellent for agent it would still effect the agent as poor, and would look poor in monthly evaluation. Amex takes away your bonus to reduce the damage of the card member's views about the company, if the card member considers amex to be poor, Amex doesn't say thank you for trying to save a card member but instead considers the employee poor in dealing with cm. At some times, it is American express's fault for not having leeway in dealing with some customers. Upper management can sometimes change situation with card members, but it rarely happens, so ones who are automatically affected are amex's agents. They tell frontline workers, to treat customers in a humanely way, but fail to reach that objective with their employees. This is current standard of american express today. They make changes, and they should aim to create a standard quality for their frontline workers. – less
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Una de las mejores empresas para laborar
Lider de Proyectos (Former Employee), Ciudad de México, DIFJuly 25, 2014
Pros: excelente empresa para laborar y aprender
Cons: estres superior a lo normal
Es una de las mejores empresas para laborar, sin embargo el estres que se tiene en esta empresa es uno de los los mas fuertes. La facilidad de promocion se basa en las aptitudes y en la relacion que tengas con las personas dentro de la empresa.
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Management Priorities have changed
Business Analyst - Contract assignment (Former Employee), Phoenix, AZJuly 25, 2014
Pros: great community service and educational opportunities
Cons: benefit reductions occurred year after year and management has shifted priorities
Influx of new Management priorities have shifted more to shareholders and less to the people that work there over the years. Some of the people that work there and have worked there are quite outstanding.
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Best Employer
Analyst B2B Operations (Current Employee), GurgaonJuly 24, 2014
Pros: work life balance
Cons: not a good pay master
AMEX is amongst the best employers in the world. It has also been awarded the 6th best employer.
Amex has an excellent work environment and gives perfect work life balance.
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fast paced and well paid company
Senior Customer Liason (Former Employee), City of Sunrise, FLJuly 22, 2014
Pros: being able to resolve cardmember's issues
Cons: management
I love my co workers and the great perks. What I love most was resolving the cardmembers issues regarding credit or conflicts with establishments.
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Loved the work, busy and slow seasons
Analyst (Current Employee), Marietta, GAJuly 22, 2014
Pros: learning something new always, very interesting work
Cons: the slow seasons are very very slow, little to no amex work each day, but i keep busy with tasq customer service work during slow time periods.
My typical days begins with checking three queues. Each queue has requests from our merchants for serveral different things. They made need application adjustments, new terminals, new PC tools, or general inquiries that need attention. I analyze applications for risk and approve them to be moved on to the next step in their set up of an American Express – more... account. I also work customer service for TASQ Technoloy. (I work in the TASQ facility, but I am also a contract employee of American Express) TASQ is shipping facility for many credit/debit providers. Most of my work is systematic. I use Microsoft Office, Oracle, and many Amex databases. – less
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Excellent company to learn and advance from!
Corporate Card Program Specialist (Former Employee), Phoenix, AZJuly 21, 2014
Feedback is very much apart of the culture at American Express. Receiving feedback from peers and superiors provide an excellent source of learning effective communication skills.
I've created long lasting personal and professional relationships at American Express.
The most difficult moments of working at American Express was the competitiveness of – more... advancement. The most enjoyable moments of working at American Express was understanding constructive criticisms and feedback to improve on my personal brand. – less
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Connections based advancement
Marketing Manager, Consumer Services (Former Employee), New York, NYJuly 21, 2014
Many re-organizations within the company lead to job insecurity.
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Airport
Boston- Customer Service Representative (Former Employee), Boston, MAJuly 21, 2014
Pros: 4 day work weeks (2 "day" shifts)
Cons: your night shift would be depended on the last plane out and if your plane was late, you had to wait for it to depart. they wanted us to know all about the airport
The day started with helping fellow associates get into their workstations and making sure they had access to their working drawer. (each terminal had a certain opening time and had to be there to be sure it opened on time) communicated to shift leader for those associates who were late or covering for others. Go through airport security (TSA agents) – more... open all stations by 8am (some mornings I had to be at the airport at 4am to open at certain terminals) then call/ Instant message around to all stations making sure they had enough currencies in addition to United States Dollars. Cross sell gift cards, travelers checks, balance working till, work up against the clock and people waiting for you to sell currencies (afternoon sales were huge) technology issues while using the network, computer crashes, not having enough currencies or US dollars, filling out Currency Transactions reports for certain transactions, copying passports for internal use, using a watch list and checking customers name to a data base. – less

About American Express

Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they – Read more

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