American Express Employee Reviews

Found 195 reviews matching the search
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Fantastic workplace with excellent people to surround yourself with
Quality Assurance Lead (Current Employee) –  Toronto, ON15 August 2016
Great learning experience! Every employee is trained on Line University, and must pass with min of 80% in some instances 100% a lot of time and energy is put into training and quality control,
Pros
Challenging
Cons
Long Shifts
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American Express Work Culture
Manager (Current Employee) –  Toronto, ON29 July 2016
Amex is a highly brand conscious company and they expect people to walk and talk a certain way. If you are a little different you won't be promoted. Race matters a lot. Very political, hierarchical and immediate leaders can destroy your career. Everyone is aware of your employee band level. You are openly addressed based on your band level which is ridiculous.

Work life balance is generally respected but that is changing with head count reduction. Amex goes through constant periods of lay offs and restructuring so be prepared to lose your job.

Laziness and incompetence is rewarded especially if you are in marketing. The company has tons of consumer data but doesn't know how to use it, hence, as a single line company it is struggling.

Wouldn't recommend working here especially given they are poor payers. Although, they tremendously improve your soft skills.
Pros
Style and Pomp
Cons
Politics
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Fun workplace with great learning opportunity
Analyst (Former Employee) –  Markham, ON27 July 2016
Every day was a new challenge which has motivated me to complete the task on time. It was wonderful to be a part of the process where i got the opportunity to coordinate with the different people from different part of the world.
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Productive and fun workplace
Master Business Analyst, Corporate Services (CSO) (Current Employee) –  Markham, ON11 July 2016
Team Handling | Quality Monitoring | Financial Analysis | Process Transitioning| Credit Analysis| Project Management | Relationship Management
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Amex Hamilton
Travel Sales Consultant (Former Employee) –  Hamilton, ON29 May 2016
My first contract Job at a call centre in Amex Hamilton. worked on both Apollo and Sabre took calls and made corporate travel arrangements for our clients like GM and price water coopers
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sales consultant
Senior Travel Councellor (Former Employee) –  Hamilton, ON23 May 2016
taking calls from corporate clients and arranging travel related services for them.
it was always a challanging job as most corporate travel needs were last minute and had to look at various contracts and details
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The company is walking backward
Credit Analyst (Former Employee) –  Toronto, ON19 May 2016
Company is more on budget / $ side and did not care much about the employees value. They rather contracting out to offshore without considering the quality of services. American Express of Canada will never be the same as in the old office of Markham.
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NO- Work/Life-Balance-NO Pay-NO benefits
Travel Coordinator (Former Employee) –  Yonge, ON16 May 2016
The worst workplace you 'd ever imagine......

**Working bad hours-accordingly there is no work/life balance
**Working weekends & Stat-Holidays
**Manipulate with the criteria every quarter to put obstacles in order to pay you the Quarterly -bonus
**Ridiculous medical coverage(to squeeze expenses)
**Always under stress because of the meaningless Warning letters
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Good work environment
Application Architect (Current Employee) –  Toronto, ON15 May 2016
1> Managing different people with different cultures.
2> International work experience.
3> Managing challenges in the projects.
Pros
Na
Cons
Na
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Stressful workplace
Travel Consultant (Former Employee) –  Yonge, ON13 May 2016
This workplace is very stressful; no normal human-being can hold that place without nervous break-down after 6 months.

You are asked to take one call after the other; they don't care
about you as a human-being.
And if one of PLATINUM card members wrote a bad survey about you, then they won't pay you the quarterly bonus(even if it is not your FAULT)-it is a way to squeeze expenses.
Also, with their ridiculous medical coverage, they won't approve you the drugs prescribed by the doctor; they would ask you to go back to the doctor and ask him for an alternative(a cheaper one)-again to squeeze expenses.

Accordingly, all the promises(bonuses &medical coverage) given to you upon hiring, they were withdrawn bit by bit.
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Comment – 16 May 2016

I fully AGREE.

There is NO APPRECIATION at all.

Salary is too low in comparison with the work load.

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great company to work for
Project Coordinator (Current Employee) –  Scarborough, ON4 May 2016
excellent place to work, great work life balance. flexibility to work from home or office, amazing team members and great leadership
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Productive, challenging and friendly work atmosphere
Customer Care Professional (Former Employee) –  Markham, ON29 April 2016
Safe and productive work place environment. Flexible work hours with excellent benefits and commission. Respectful and considerate management and coworkers. Most enjoyable part of the workday day was achieving targets and highest sales in a competitive friendly atmosphere.
Pros
Frequent lunch and learn ecxperiences
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Productive and fun environment with a terrific fitness center. Great benefits and supportive management. I enjoyed my position very much
Customer Service/Accounts Receivable (Former Employee) –  Toronto, ON27 April 2016
Productive and fun environment with a terrific fitness center. Great benefits and supportive management. I enjoyed my position very much
Pros
great working environment
Cons
split shifts
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Good pay
CALL CENTRE SUPERVISOR (Former Employee) –  Toronto, ON21 April 2016
okay to work for, wage is higher than most call centres. Training is a bit short for the amount of work needed. Must take good notes in training. Also training class too big to really absorb information.
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Upgrading servers and client machines
Desktop Support Technician (Former Employee) –  Toronto, ON19 April 2016
We were upgrading client machines and some servers, Deployed windows on the clients, we deployed windows 8. Some servers we had to upgrade from Server 2003 to 2008.
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American Express Summer Intern Program
Summer Contract Analyst (Former Employee) –  Toronto, ON17 April 2016
Extremely educational
Well paced
Well structured
Lots of diverse opportunities
Learn about the business environment
Learn about the differnt fields necessary
Lots of seminars available
Overall amazing working environment
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Old location was huge and free parking was a bonus
Credit Specialist (Current Employee) –  Toronto, ON11 April 2016
Overall a pleasant place to work. People are generally friendly and the job is challenging enough. Plenty of opportunity to learn from different departments and gain leadership.
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Flexible working hours and great place to working for womens
Assistant Manager (Current Employee) –  Delhi7 April 2016
Effective Leadership , challenges are taken as opportunities
Integrity is a foundation for leadership
Communicates on continuous and connect the dots
Work Life Balance for working parents
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Great work life balance
Credit Analyst/Authorization (Former Employee) –  Markham, ON7 March 2016
Great benefits working for this company, management team very open and transparent. Lots of team functions, great benefits and pay.
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company is very fair to its employees and remuneration is good. Very good company for employee's growthI had very good relationship with management an
Ambassador (Former Employee) –  Ottawa and Calgary10 February 2016
company is very fair to its employees and remuneration is good. Very good company for employee's growth had very good relationship with management and my peers.
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Overall rating

4.2
Based on 3,994 reviews
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Ratings by category

Work/Life Balance
4.0
Salary/Benefits
4.0
Job Security/Advancement
3.7
Management
3.8
Culture
4.1