Pros: company ceo, customer service
Cons: vp - director level - below managers lose ceo message, perofrm inadequately....not what amex stands for
Amex is what it is, a conglomerate with a Great CEO, whose message gets lost as it trickles down into leadership. Many poor leaders at Amex as individual contributors are promoted without training or development far to often.
Work weeks average 50 hours.
Outsourcing is very common at any time with Amex. They love to outsource and offshore.