This workplace is very stressful; no normal human-being can hold that place without nervous break-down after 6 months.
You are asked to take one call after the other; they don't care
about you as a human-being.
And if one of PLATINUM card members wrote a bad survey about you, then they won't pay you the quarterly bonus(even if it is not your FAULT)-it is a way to squeeze expenses.
Also, with their ridiculous medical coverage, they won't approve you the drugs prescribed by the doctor; they would ask you to go back to the doctor and ask him for an alternative(a cheaper one)-again to squeeze expenses.
Accordingly, all the promises(bonuses &medical coverage) given to you upon hiring, they were withdrawn bit by bit.