American Express Employee Reviews

Found 161 reviews matching the search
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Productive and fun workplace
Master Business Analyst, Corporate Services (CSO) (Current Employee) –  Markham, ON11 July 2016
Team Handling | Quality Monitoring | Financial Analysis | Process Transitioning| Credit Analysis| Project Management | Relationship Management
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Csr
Outbound Sales Representative (Former Employee) –  London, ON21 November 2016
• Worked in a team environment, as well as independently
• Exceeded individual sales targets every week for an entire quarter
• Provided effective first contact customer service and provide effective product knowledge
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Fantastic workplace with excellent people to surround yourself with
Quality Assurance Lead (Current Employee) –  Toronto, ON15 August 2016
Great learning experience! Every employee is trained on Line University, and must pass with min of 80% in some instances 100% a lot of time and energy is put into training and quality control,
Pros
Challenging
Cons
Long Shifts
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Productive environment with great people
Senior Programmer/Analyst (Former Employee) –  Toronto, ON29 June 2012
I truly enjoyed working for American Express. The work load is high, but if you love what you are doing this is the place to be. If you are in software development, you could do most of you work from home. They expect the staff to be in the office between 10:00 AM and 3:00 PM. This gives a good work life balance. Once in a while you have to be on implementation calls over night.

The only drawback is their compensation rate and the job security. Their rate is very law and if they don’t have any task for you to do for 40 hours a week for few months, they will let you go. But most people have joined back later when they have the work load.

Overall, I love to work at this place, if income is not an issue.
Pros
good work life balance
Cons
very low rate
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Fun workplace with great learning opportunity
Analyst (Former Employee) –  Markham, ON27 July 2016
Every day was a new challenge which has motivated me to complete the task on time. It was wonderful to be a part of the process where i got the opportunity to coordinate with the different people from different part of the world.
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Flexible working hours and great place to working for womens
Assistant Manager (Current Employee) –  Delhi7 April 2016
Effective Leadership , challenges are taken as opportunities
Integrity is a foundation for leadership
Communicates on continuous and connect the dots
Work Life Balance for working parents
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great company to work for
Project Coordinator (Current Employee) –  Scarborough, ON4 May 2016
excellent place to work, great work life balance. flexibility to work from home or office, amazing team members and great leadership
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Great workplace
Customer Care Representative (Former Employee) –  Markham, ON28 January 2014
- A typical day at work?
(answer) Fun, loads of work, always changes within the company and a very great place to be everyday.

-What you learned?
(answer) Time management, being diplomatic, view all angles of a situation, think outside the box, how to deal with angry clients and always listen.

- Management?
(answer) Great people to have as leaders within the company, very motivational an always helps with the next step in your lateral move.

- Your co-workers?
(answer) It is like every company you work for, you have some co-workers that are easy going and some are not.

- The hardest part of the job?
(answer) The hardest part of the job is not getting frustrated with a belligerent customer.

- The most enjoyable part of the job?
(answer) The most enjoyable part, is helping people in a financial crisis.
Pros
Great overall benefits, gym facility, great salary, fun environment and great management.
Cons
None
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Strict work enviroment
Corporate/Leisure Travel Consultant (Former Employee) –  Hamilton, ON4 September 2012
A call center enviroment in the corporate travel industy, clents expect curtious, efficient and prompt service with a smile.

American Express prides themselves on providing that service with Travel Agents who are knowledgable,friendly and driven. Working for this company had taught me a lot about the travel industry. I worked with some great people who's company I really enjoyed. Management were promoted call center agents, so they had a strong understanding of the dynamics of a call center and the clientel we serviced.

Benefits were ok and the wage was below average for the amount of work we did. Hard work was not always identifed and you were always being monitored via call moitory to make certain you were following the protocal.
Pros
fun enviroment with good people
Cons
bad pay and overworked
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It wasn't what I expected
Travel Agent (Former Employee) –  Ottawa, ON2 September 2015
Always overworked, salary very low, they always let go of staff after they compete 4 years then rehire within a week. Management is poor. Not much of appreciation between staff and management.
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American Express
Service Professional American Express Concierge (Current Employee) –  Burlington, ON31 July 2012
I very much enjoyed the hard work that I put in with this, and in hopes for a career. Turn-Over was high, the training was great I have to admit, long and intence, but I am the type of person who wants to learn and exceed at everything I do. I was able to obtain many certifications and always strived to do better. Hardest part of the job, allot of people did not take it serious, when there was no management around it was like being back in high school. And allot of people did not want to be there.
Pros
30 days, full benefits
Cons
allot of tests to pass
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Fun workplace
Credit Analyst (Former Employee) –  Toronto, ON25 August 2015
The best place to work at, benefits, compensation & equality at work with diverse culture, working is fun & has a lot of considerations for their employees.
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American Express Summer Intern Program
Summer Contract Analyst (Former Employee) –  Toronto, ON17 April 2016
Extremely educational
Well paced
Well structured
Lots of diverse opportunities
Learn about the business environment
Learn about the differnt fields necessary
Lots of seminars available
Overall amazing working environment
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The company is walking backward
Credit Analyst (Former Employee) –  Toronto, ON19 May 2016
Company is more on budget / $ side and did not care much about the employees value. They rather contracting out to offshore without considering the quality of services. American Express of Canada will never be the same as in the old office of Markham.
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Good work environment
Application Architect (Current Employee) –  Toronto, ON15 May 2016
1> Managing different people with different cultures.
2> International work experience.
3> Managing challenges in the projects.
Pros
NA
Cons
NA
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sales consultant
Senior Travel Councellor (Former Employee) –  Hamilton, ON23 May 2016
taking calls from corporate clients and arranging travel related services for them.
it was always a challanging job as most corporate travel needs were last minute and had to look at various contracts and details
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A great place to work with room to advance.
Senior Corporate Travel Consultant (Current Employee) –  Hamilton, ON18 July 2013
Amex is a great place to work, especially for the ambitious employee. They encourage growth from within and provide excellent support to those with ambition. It is very much a team atmosphere and it is a pleasure to come to work every day. The benefits are oustanding as well.
Pros
Work-Life balance is important to this company and well supported.
Cons
Some shift work, but they are quite flexible around trading with co-workers.
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Enjoyed work
Customer Care Professional (Former Employee) –  Markham, ON23 May 2013
Everyday I Built a connection with customers and proposed different products and services based on their account history to help minimize their monthly bill and protect their financial credit
Clarified financial charges, account details and benefits to customers
Presented excellent communication & interpersonal skills for exceptional customer care
Helped company attain the highest customer service ratings
Officially commended for initiative, enthusiasm, persuasiveness, intense customer focus and dependability in performance evaluations.
Pros
environment
Cons
nothing
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A very professional and friendly fast-paced environment.
Customer Care Professional (Former Employee) –  Toronto,ON27 February 2012
I have worked at American Express for 3.5 years.It was a great experienced though there was no work and life balance.I have benefited from different trainings which helped me to increased my skill base.Overall a very good company for work for except few things.
Pros
cultural diversity, great values and friendly environment
Cons
no work and life balance, low salary and no management`s responsibility
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worst place
travel counsellor (Former Employee) –  Montreall6 October 2012
Long hours and underpayed. Salary no competitve.
Mangament: they only promote their friends and italians and quebecois, if you are not in that category you stay junior level.
Coworkers OK, but they dont pay my bills and Amex did not either with that low salary.
No comunnicaion between management and emplyees
No comunnication with HR.
Pros
i cannot think any
Cons
salary, mangament, hours
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Overall rating

4.2
Based on 3,154 reviews
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Ratings by category

Work/Life Balance
4.0
Salary/Benefits
4.0
Job Security/Advancement
3.6
Management
3.8
Culture
4.0