American Express

2K reviews

American Express Employee Reviews

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work. Abundant in growth opportunities and internal training classes.
Senior Project Manager (Former Employee), Markham, ON / Phoenix, ArizonaMay 19, 2012
My day was 95% project related. I lead finance inititives that included involvement from different parts of the organization accross the U.S. as well as Canada, England, India and South America. It was generally high stress with aggressive deliverable timelines. I enjoyed the travel and working with many culturals. The most challenging aspect of the job was ensuring all communication was understood, and expectations were met, accross cultures and management groups.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work!
High Value Customer Care Professional (Former Employee), Markham, TorontoApril 13, 2014
Pros: fun challenging environment
Cons: may have to work weekends and holidays
American Express being one of the world's best known brands is a great place to work. The training they provide and the job culture they promote are one of the best in the business world. You are always taught to be decisive and have an open mind about ways you conduct business with customers.

Also it offers one of the best work environment with a healthy work life balance and plenty of challenges which allows you to thrive and grow.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
American Express was a great company to work for. Management is very focused on employee development and consistently work on employee satisfaction.Co
Team leader operations (Former Employee), Markham, ONOctober 19, 2014
American Express was a great company to work for. Management is very focused on employee development and consistently work on employee satisfaction.Company had very good work environment. Very focused on bringing the best out of Individual. Ten years working for the same company is a long time, however in ten years learnt different lines of business.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Enjoyable place to work with an excellent manager who truly cared about the staff
Travel Agent (Former Employee), Nepean, ONDecember 1, 2015
Pros: Great training and compensation package
Cons: Mall hours
I consider this my best job position in all my career....American Express was a fantastic company to work for...the training was superior, the coworkers were very close knit and the management team were all excellent leaders. There was opportunities to develop and advance and it was a sad day when American Express decided to close down their vacation offices across Canada.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
High Level Customer Service
Dispute Analyst (Former Employee), MarkhamOctober 30, 2012
Pros: opportunities to learn new skills
Cons: unstable workload
Being able to help consumers resolve conflicts with merchants is very rewarding. I enjoyed training new hires the tasks and processes for the disputes business. The hardest part of the job is dealing with heavy workloads when the department downsized. The most enjoyable part of this job was working on special projects and helping employees when I was an ergonomic captain for the Joint Health and Safety Committee.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
quiet room where you can read during lunch
Customer Service Sales Representative (Current Employee), markhamMarch 6, 2014
Pros: customer service training
Cons: stress
Typical day at work is taking 100 calls a day with varying requests and demands from different clients and making an effort to resolve the issues to the satisfaction of the clients, while keeping abreast of the policies and procedures. The best part of the job is talking and having fun with the co-workers and friends, all from various backgrounds and coming together and helping each other out.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great company with flexible schedule, Great work and life balance
Customer Care Professional (Former Employee), Markham, ONMay 27, 2014
Customer-focused and deadline-driven Customer Care Professional with skills in identifying customer needs, resolving customer issues, presenting new products and supporting exceptional customer service. As part of the Amex Call Centre, gained valuable skills in meeting challenging call metrics such as response time, customer satisfaction, limited escalations, and successful call completion rates.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A great place to work with room to advance.
Senior Corporate Travel Consultant (Current Employee), Hamilton, ONJuly 18, 2013
Pros: work-life balance is important to this company and well supported.
Cons: some shift work, but they are quite flexible around trading with co-workers.
Amex is a great place to work, especially for the ambitious employee. They encourage growth from within and provide excellent support to those with ambition. It is very much a team atmosphere and it is a pleasure to come to work every day. The benefits are oustanding as well.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great people to work with
Performance Analyst (Former Employee), Markham, ONJuly 9, 2014
Pros: great people, onsite gym
Cons: terrible management, under paid positions
I spent the last 6 years of my life working here and although there were up's and many downs the one thing that remained constant throughout my experience there was having the privilege of working with such amazing people.

If your looking for an enjoyable atmosphere thats filled with great people and hard workers than this is the place for you.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fun place to work with Employee perks
Implementation & Project Analyst (Current Employee), Markham OntarioJune 19, 2012
Pros: employee benefits, global company
Working at American Express is a fast pace great place to learn and is well positioned globally.

I've managed and implemented several projects and software dealing with internal and external business units.

Working with a diverse group of people has taught me to take in as much learning experiances from them as possible.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Travail sous pression, expérience obtenu
Conseiller en voyages d'affaires (Former Employee), Montréal, QCFebruary 4, 2014
Pros: est situé au centre ville
Cons: beaucoup de changements difficile a suivre, mises a pied, employés qui durent une petite période dans le poste
American Express Canada est un bon moyen d'obtenir de l'expérience dans le voyages d'affaires et l'industrie du voyage.
Appels entrants et sortants font partie de la journée en général, aussi l'attention polie et cordial aux clients.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
An excellent global brand to be a part of
Corporate Travel Counselor (Former Employee), Montréal, QCNovember 13, 2015
Pros: Travel benefits
Cons: rotational shifts
Working in two different departments in two different cities, I can comfortable say, I've had the best of both worlds in terms of team and management. Working for corporate travel in Montreal and then premium travel in Brighton, both departments however different, were synonymous in work-life balance and fun culture to work under.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not a happy place to work
Corporate Services Operations (Former Employee), Markham, onAugust 24, 2014
Pros: free parking
Cons: long hour, rude management, old computers etc
Management allow the Leads to be rude and disrespectful to the agents. Favoritism is show to people of their own decent, also with them moving back to the USA they clearly do not care about work life balance. I have worked 16hrs straight without even a thank you. If you are looking for a safe place to work do not go here.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
customer service oriented job
Senior Travel Consultant & Trainer (Former Employee), Saint John, NBOctober 9, 2012
Pros: set schedule - good benefits
Cons: can be constant dealing with difficult clients
Answering calls and fulfilling all aspects of travel requests from company employees. Dealing with all problems and challenges that arise.
Managing difficult clients being the biggest challenge and forming lasting relationships with clients being the largest reward.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive and funplace to work
Customer Service Representative (Former Employee), Markham, ONJanuary 13, 2014
taking calls and assisting card members with their accounts whether it was adding a product or making financial adjustments

management was great as well as my co workers

hardest part of the job was sometimes not being able to follow through with a card members request

enjoyable part was adding a product or upgrading them to a higher card
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fun workplace
Business Development Executive (Current Employee), Markham, ONApril 14, 2014
Financial Services Sales & Customer Relations Professional with a progressive 14+ year career at American Express, successfully selling products and services, addressing customer issues and optimizing revenue. Recognized for superior sales and customer service results through receipt of several performance awards and incentives
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
worst place
travel counsellor (Former Employee), MontreallOctober 6, 2012
Pros: i cannot think any
Cons: salary, mangament, hours
Long hours and underpayed. Salary no competitve.
Mangament: they only promote their friends and italians and quebecois, if you are not in that category you stay junior level.
Coworkers OK, but they dont pay my bills and Amex did not either with that low salary.
No comunnicaion between management and emplyees
No comunnication with HR.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Profit Center Knowledge
Senior Marketing Analyst (Current Employee), Markham, ONSeptember 23, 2015
This role provided an excellent opportunity to learn more about the profit center of a business. Additionally, it allowed for an expansion of my network by allowing me to work with various different stakeholder teams. I have learned as much as can be offered by the role and would like to leverage my skills within a more strategy based role.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
helping customers with their credit card inquiries
Sales and Customer service (Former Employee), Markham onSeptember 9, 2014
Pros: good health and dental benefits package
Cons: terrible pay 2001 $13/hr downsized 2014 less than $20/hr plus long hours
A call centre environment with irate, unintelligent and rude customers calling everyday with not a second to breathe between calls for 8 hours straight and being underappreciated and underpaid
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Excellent Enviornment
Customer Care Proffesional (CCP) WTS (Former Employee), Markham, ONNovember 6, 2013
Pros: the people in amex are wonderfull
Cons: worst shifts
I have learned lot of things in American Express. People in american express are great to work with. Excellent bonding with co-workers, peers and customers. I have learned in true meaning how to provide excellent customer service. The hardest part of job was high volume of calls.
Claimed Profile
Headquarters
200 Vesey Street, 3 World Financial Center, New York New York 10285
Revenue
more than $10bn (CAD)
Employees
10,000+
Industry
Links
American Express website
LinkedIn Page

Twitter

Facebook