Met some great people while working there. The manager was great and understanding. The hardest part dealing with angry clients and finding ways to be assertive and provide great customer service. The workplace found ways to make the environment friendly, by playing games and once a month they would buy food for the whole floor as a thank you, for their great work efforts.
Enjoyable place to work with an excellent manager who truly cared about the staff
Travel Agent (Former Employee) – Nepean, ON – December 1, 2015
I consider this my best job position in all my career....American Express was a fantastic company to work for...the training was superior, the coworkers were very close knit and the management team were all excellent leaders. There was opportunities to develop and advance and it was a sad day when American Express decided to close down their vacation offices across Canada.
Working in two different departments in two different cities, I can comfortable say, I've had the best of both worlds in terms of team and management. Working for corporate travel in Montreal and then premium travel in Brighton, both departments however different, were synonymous in work-life balance and fun culture to work under.
Relationship Care Lead (Current Employee) – Toronto, ON – October 23, 2015
Great place to work over the past 15 years. My manager is also my mentor . He has provided guidance and constructive feedback which has allowed me to grow within the company. I have built long lasting relationships with co-workers both here in Canada and also while travelling internationally on a work assignment. I have to admit the most enjoyable part of the job are the people and I always strive to learn something new and welcome change . I view that as another challenge and a great accomplishment once my goal is achieved. Overall this company has allowed me to learn so much about myself and all that I can offer.
Senior Marketing Analyst (Current Employee) – Markham, ON – September 23, 2015
This role provided an excellent opportunity to learn more about the profit center of a business. Additionally, it allowed for an expansion of my network by allowing me to work with various different stakeholder teams. I have learned as much as can be offered by the role and would like to leverage my skills within a more strategy based role.
A typical day at work is using sales tactics to stop people in the Ottawa airport and convince them to use American Express cards. I learned how to talk and deal with many different kinds of people. Management was constantly monitoring our sales and checking to see everything was running smoothly each week. The co-workers were nice people and were team players, which is great for everyone. The hardest part of the job was stopping people in the airport since a low amount of people dislike being confronted by strangers. The most enjoyable part of the job was talking to people and the amount of freedom with the job. I love meeting and talking to new people, which allowed the job to be fun.
Customer Service Representative (Former Employee) – markham – May 3, 2015
Talk to about 100 cardmembers a day and resolving the issues brought up or providing information required. Good rapport with co workers and supervisors and a happy place to work in.Always keep in mind the requirements of the company, this will help to keep on top of things. Hardest part is dealing with customers whose issue cannot be resolved due to the companys policies or procedures. The most enjoyable part of the job is once you leave for the day you do not have to carry home any work with you
close to home, fairly good salary and benefits, schedule fits with work life balance
Customer Service Representative (Former Employee) – Toronto, Ontario – April 5, 2015
typical day was always receiving or making calls. I've learned to cancel and receive payments over the phone regarding customer accounts. management was okay. Sometimes they were there to help and other times they were busy on the phone as well. Co-workers were friendly and helpful when needed. the hardest part of the job was calling customers 8am. Sometimes calling for small change like $1.00. the most enjoyable part of the job was receiving payments and communicating with the customers.