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American Express
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1,418 reviews

American Express Canada Employee Reviews

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Excellent company to work.
Sr. IT Project Manager (Current Employee), Markham, ONJanuary 24, 2015
Flexible schedules.
Opportunity to learn Cutting EDGE technologies.
Globally recognized company.
Friendly colleagues, staffs & environment.
Very much enjoyed my time at American Express.
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cusotmer foused sales agent
Customer-Focused Sales Agent (Former Employee), Markham, ONJanuary 22, 2015
over 10 years with American express Canada ,Top Employer for Toronto ,I enjoyed working with amex multicultural vision and extensive bonus structure .
US operation was moved from Canada
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Nice place to work
Bilingual/Out &In Bound Call Representative (Former Employee), Toronto, ONJanuary 13, 2015
What I've learn at Amex, is how to work as a team. Enjoy working with people. the hardest part in that job, is when you have do telemarketting specially when call at the wrong time. I enjoyed working there, I love to help people. Amex is the nice place for people like me to work.
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great work place
Inbound Customer Service Rep (Current Employee), Toronto, ONNovember 12, 2014
Love working here..everyones so friendly and understanding and upbeat.Never a dull moment.
ven if your having a bad day as soon as you walk into work you forget your worries because you have such great team leads and co workers
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Very Professional
Customer Care Professional (Former Employee), Markham, ONNovember 10, 2014
Always care about the employees welfare. Compensation and benefits are beyond comparison.
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Great place to work and continuous learning
Customer Care Professional (Former Employee), Toronto, ONOctober 29, 2014
- Challenging environment
- High volume
- Changing dynamics
- Gaining familiarity with new products
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American Express was a great company to work for. Management is very focused on employee development and consistently work on employee satisfaction.Co
Team leader operations (Former Employee), Markham, ONOctober 19, 2014
American Express was a great company to work for. Management is very focused on employee development and consistently work on employee satisfaction.Company had very good work environment. Very focused on bringing the best out of Individual. Ten years working for the same company is a long time, however in ten years learnt different lines of business.
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great place to work
Sales Consultant (Former Employee), Oshawa, ONOctober 2, 2014
It was a great pleasure working for these companies. The work day was as any other day. Management was very good to us. My co-workers was friendly and kind. The hardest part of the job was sometimes talking to business owners about their credit reports. The
most enjoyable part of the day was when I help someone .
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Productive and excellent work environment
Help Desk Analyst (Current Employee), Markham, ONSeptember 22, 2014
AMEX is of the best fortune 500 company in the world. This company is been in the market over 160 years with consistent reputation. This company earned JD Power award more than 6 times for service excellence and it's goodwill for highest customer experience in the world.
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ok
Telephone Service Center Associate (Current Employee), toronto onSeptember 20, 2014
call center professional performing verity of duties of call center
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Goals driven environment with 100% diversity in staffing. Customer experience and sales expectations imperative
Call Centre Team Leader (Former Employee), Markham, OntSeptember 17, 2014
Pros: job satisfaction, bonus system and working with great individuals
Cons: can't say that i would have any cons as 'long hours' eventually lead to job satisfaction, my number one motivator!
I was able to use my extensive knowledge to build teams, coached, trained and developed staff members, solve customer service and staff issues in a positive successful manner. I developed new processes to use as a guide for the Future Leader process and I maintained a positive outlook to all concerns, monthly changes in direction and an overall 'will to win' mentality.

Working with others and 'leading by example' has always been a personal asset that I have and it my greatest motivation to achieve and exceed goals and see individuals reach their potential.
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helping customers with their credit card inquiries
Sales and Customer service (Former Employee), Markham onSeptember 9, 2014
Pros: good health and dental benefits package
Cons: terrible pay 2001 $13/hr downsized 2014 less than $20/hr plus long hours
A call centre environment with irate, unintelligent and rude customers calling everyday with not a second to breathe between calls for 8 hours straight and being underappreciated and underpaid
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Good work environment and the management team is the best.
Business Analyst (Former Employee), Markham, ONAugust 25, 2014
Good work environment and the management team is the best.Good work environment and the management team is the best.Good work environment and the management team is the best.
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Not a happy place to work
Corporate Services Operations (Former Employee), Markham, onAugust 24, 2014
Pros: free parking
Cons: long hour, rude management, old computers etc
Management allow the Leads to be rude and disrespectful to the agents. Favoritism is show to people of their own decent, also with them moving back to the USA they clearly do not care about work life balance. I have worked 16hrs straight without even a thank you. If you are looking for a safe place to work do not go here.
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customer service
Customer Service Associate (Former Employee), Toronto, ONAugust 21, 2014
Inbound out bound call center
Fantastic work environment.
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Gatestone
Collector Agent (Former Employee), Toronto, ONAugust 15, 2014
I worked for Gatestone Co but specifically for American Express US. There is so much that I can say but it would all be negative so i will not; it takes guts and a strong back bone to work there for a long period of time and not many people will have that.
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Great work environment
Customer Care Professional (Former Employee), Markham, ONJuly 31, 2014
Excellent Team work and Team Leaders with high motivation and professional job skills to get the job done with the main focus to drive customer satisfaction and increase share of business.
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Great people to work with
Performance Analyst (Former Employee), Markham, ONJuly 9, 2014
Pros: great people, onsite gym
Cons: terrible management, under paid positions
I spent the last 6 years of my life working here and although there were up's and many downs the one thing that remained constant throughout my experience there was having the privilege of working with such amazing people.

If your looking for an enjoyable atmosphere thats filled with great people and hard workers than this is the place for you.
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Great company with flexible schedule, Great work and life balance
Customer Care Professional (Former Employee), Markham, ONMay 27, 2014
Customer-focused and deadline-driven Customer Care Professional with skills in identifying customer needs, resolving customer issues, presenting new products and supporting exceptional customer service. As part of the Amex Call Centre, gained valuable skills in meeting challenging call metrics such as response time, customer satisfaction, limited escalations, and successful call completion rates.
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Best company to work for
Customer Care Representative (Former Employee), Markham, ONMay 15, 2014
Every day was great, every moment was enjoyable, Great co-workers, talented people with excellent potential.

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