Customer Care Proffesional (CCP) WTS (Former Employee) – Markham, ON – 6 November 2013
I have learned lot of things in American Express. People in american express are great to work with. Excellent bonding with co-workers, peers and customers. I have learned in true meaning how to provide excellent customer service. The hardest part of job was high volume of calls.
an awesome company to work for with very high expectations
Team Leader (Former Employee) – Kamloops, BC worked from home – 19 September 2017
American Express was a wonderful company to work directly for. You had to be very strong at ensuring that you could work on your own with very little directions. Working from home and managing16 direct reports was very challenging as they lived all over the United States and came from many different backgrounds. I always felt supported by my Manager and was given the freedom to run my team as I saw fit. The schedule was a bit more flexible which made it easier when you have a family. I will always say that they were a wonderful company and gave me many opportunities throughout my career with them.
scheduling flexibility, great pay and benefits.
High expectation of hitting goals ( sales, time management, quality and customer surveys)
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Toronto, ON – 14 July 2017
Great place to work for. Approachable management. Eight weeks of training. Beautiful facility with Solarium, restaurants and a deck. Comfortable and private booths. The seniority employees were available on the phone to assist with any challenging questions or situations during a normal day at work. Great benefits, and rewarding compensation.
Wonderful experience working with american express trs]
SENIOR EXECUTIVE IMPLANT (Former Employee) – COLGATE PALMOLIVE AND MCKINSEY CORPORATE OFFICE – 6 July 2017
It was wonderful working with American express , excellent work environment with job security and management .Very good work culture and staff .From the corporate end too they were very much satisfied and secure that they are working with a known brand which is global .
Quality Analyst (Former Employee) – Markham, ON – 19 June 2017
A typical day at work is when providing excellent customer service to our clients and a happy work environment, everyday we learned something new either from out client, co workers or products, management was great and they provide a work life balance the hardest part of the job is when a client was in distress and you were not able to provide immediate solution and as always the most enjoyable part of the job is when our client are happy.