Fun and challenging place to work with great co-workers.
Relationship Care Professional (Current Employee), Markham, ON – September 25, 2013
I would start my day at 4:30pm and immediately begin taking calls. I would adhere to my scheduled breaks and end the day at 1:00am. The calls I would service are incoming calls from American Express card holders that reside in the United States of America. I have an extensive knowledge of credit card laws, both in the U.S.A. and in Canada, and I use this knowledge to ensure I provide accurate information to the card members that call for assistance. I have learnt a lot from this position and have been able to use it within the company and provide fellow Customer Care Professionals with accurate information with my time spent assisting our Supervisor Team. During this time, I would log in and be there primarily to assist other Professionals if they needed the assistance, and I would also take escalated calls. I appreciated that this job has challenges, some times different challenges every day. Every situation is different and they can not all be handled the same way, which is why I had to use my previous and newly learnt knowledge, and utilize the resources available to me, to ensure the accuracy and efficiency of information.
Customer Service Representative (Former Employee), Toronto, Ontario – April 5, 2015
Pros: hour lunches and long breaks
Cons: working till midnight
typical day was always receiving or making calls. I've learned to cancel and receive payments over the phone regarding customer accounts. management was okay. Sometimes they were there to help and other times they were busy on the phone as well. Co-workers were friendly and helpful when needed. the hardest part of the job was calling customers 8am. Sometimes calling for small change like $1.00. the most enjoyable part of the job was receiving payments and communicating with the customers.
Customer Manager (Former Employee), Scarborough, ON – March 9, 2015
• Taught and trained new employees • Managed customers who were resistant by remaining polite, honest and firm • Updated and clarified customers information • Advised customers on payment options • Achieved set revenue targets
Ticketing Clerk (Former Employee), Ottawa – March 5, 2015
It was a fun place to work but the constantly changing policies and procedures were hard to keep up with. They love to lay off a block of people and then hire completely new staff to replace the ones they lay off. lol
customer service rep (Former Employee), markham on – February 26, 2015
Amazing place to work, great benefits package and good bonus plan, feel valued working here. good work life balance and ample vacation days with everythign done to the book. pay is good and the management are really good
End to End Test Manager (Current Employee), Markham, Ontario – February 1, 2015
Very organized. Process oriented. Large technology teams working to build and support a great company. The organization is very supportive and enables its employees to do what is necessary to continue supporting their tech teams.
Bilingual/Out &In Bound Call Representative (Former Employee), Toronto, ON – January 13, 2015
What I've learn at Amex, is how to work as a team. Enjoy working with people. the hardest part in that job, is when you have do telemarketting specially when call at the wrong time. I enjoyed working there, I love to help people. Amex is the nice place for people like me to work.
Inbound Customer Service Rep (Current Employee), Toronto, ON – November 12, 2014
Love working here..everyones so friendly and understanding and upbeat.Never a dull moment. ven if your having a bad day as soon as you walk into work you forget your worries because you have such great team leads and co workers
American Express was a great company to work for. Management is very focused on employee development and consistently work on employee satisfaction.Co
Team leader operations (Former Employee), Markham, ON – October 19, 2014
American Express was a great company to work for. Management is very focused on employee development and consistently work on employee satisfaction.Company had very good work environment. Very focused on bringing the best out of Individual. Ten years working for the same company is a long time, however in ten years learnt different lines of business.
Sales Consultant (Former Employee), Oshawa, ON – October 2, 2014
It was a great pleasure working for these companies. The work day was as any other day. Management was very good to us. My co-workers was friendly and kind. The hardest part of the job was sometimes talking to business owners about their credit reports. The most enjoyable part of the day was when I help someone .
Help Desk Analyst (Current Employee), Markham, ON – September 22, 2014
AMEX is of the best fortune 500 company in the world. This company is been in the market over 160 years with consistent reputation. This company earned JD Power award more than 6 times for service excellence and it's goodwill for highest customer experience in the world.