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American Express
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1,222 reviews

American Express Employer Reviews

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Good work environment and the management team is the best.
Business Analyst (Former Employee), Markham, ONAugust 25, 2014
Good work environment and the management team is the best.Good work environment and the management team is the best.Good work environment and the management team is the best.
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Not a happy place to work
Corporate Services Operations (Former Employee), Markham, onAugust 24, 2014
Pros: free parking
Cons: long hour, rude management, old computers etc
Management allow the Leads to be rude and disrespectful to the agents. Favoritism is show to people of their own decent, also with them moving back to the USA they clearly do not care about work life balance. I have worked 16hrs straight without even a thank you. If you are looking for a safe place to work do not go here.
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customer service
Customer Service Associate (Former Employee), Toronto, ONAugust 21, 2014
Inbound out bound call center
Fantastic work environment.
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Gatestone
Collector Agent (Former Employee), Toronto, ONAugust 15, 2014
I worked for Gatestone Co but specifically for American Express US. There is so much that I can say but it would all be negative so i will not; it takes guts and a strong back bone to work there for a long period of time and not many people will have that.
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Great work environment
Customer Care Professional (Former Employee), Markham, ONJuly 31, 2014
Excellent Team work and Team Leaders with high motivation and professional job skills to get the job done with the main focus to drive customer satisfaction and increase share of business.
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Great people to work with
Performance Analyst (Former Employee), Markham, ONJuly 9, 2014
Pros: great people, onsite gym
Cons: terrible management, under paid positions
I spent the last 6 years of my life working here and although there were up's and many downs the one thing that remained constant throughout my experience there was having the privilege of working with such amazing people.

If your looking for an enjoyable atmosphere thats filled with great people and hard workers than this is the place for you.
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Great company with flexible schedule, Great work and life balance
Customer Care Professional (Former Employee), Markham, ONMay 27, 2014
Customer-focused and deadline-driven Customer Care Professional with skills in identifying customer needs, resolving customer issues, presenting new products and supporting exceptional customer service. As part of the Amex Call Centre, gained valuable skills in meeting challenging call metrics such as response time, customer satisfaction, limited escalations, – more... and successful call completion rates. – less
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Best company to work for
Customer Care Representative (Former Employee), Markham, ONMay 15, 2014
Every day was great, every moment was enjoyable, Great co-workers, talented people with excellent potential.
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Am Ex: Best company to grow with
Analyst - Network Product Development & Management (Former Employee), PhoenixMay 15, 2014
Pros: culture, growth opportunity
I can't say enough about the amazing opportunities I've found within American Express. If I didn't have personal circumstances that mean relocation, I would happily spend the next 40 years with the company before drifting into retirement. The entire culture of the company is centered around doing things with the greatest degree of integrity and focusing – more... on the PEOPLE whether those people are members, merchants, or employees. A company anyone would be incredibly lucky to be employed. – less
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amax
Collect Corp/American Express - Recovery Analyst (Former Employee), Toronto,OnApril 30, 2014
Great experience! I have learned a lot and meet some amazing people.
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Great Company to work for.
Senior Project Manager (Former Employee), Markham OntarioApril 23, 2014
Great Company to work for..
Great Staff, Diverse Staff, Well Managed.
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great bunch of people to work with. a lot of layoffs though...
Customer care (Former Employee), markham, ontarioApril 20, 2014
loved working there when I did. great place to work and lovely people.
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Productive and fun workplace
Business Development Executive (Current Employee), Markham, ONApril 14, 2014
Financial Services Sales & Customer Relations Professional with a progressive 14+ year career at American Express, successfully selling products and services, addressing customer issues and optimizing revenue. Recognized for superior sales and customer service results through receipt of several performance awards and incentives
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Great place to work!
High Value Customer Care Professional (Former Employee), Markham, TorontoApril 13, 2014
Pros: fun challenging environment
Cons: may have to work weekends and holidays
American Express being one of the world's best known brands is a great place to work. The training they provide and the job culture they promote are one of the best in the business world. You are always taught to be decisive and have an open mind about ways you conduct business with customers.

Also it offers one of the best work environment with a – more... healthy work life balance and plenty of challenges which allows you to thrive and grow. – less
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My work experience at American Express
Customer Care Professional (Current Employee), Markham, OntarioMarch 30, 2014
Pros: friendly co workers and pleasant working environment
Providing excellent customer service to every card member
Ensuring first call resolution
Working efficiently and accurately
meeting and exceeding targets
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quiet room where you can read during lunch
Customer Service Sales Representative (Current Employee), markhamMarch 6, 2014
Pros: customer service training
Cons: stress
Typical day at work is taking 100 calls a day with varying requests and demands from different clients and making an effort to resolve the issues to the satisfaction of the clients, while keeping abreast of the policies and procedures. The best part of the job is talking and having fun with the co-workers and friends, all from various backgrounds and – more... coming together and helping each other out. – less
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opportunity to grow
Maintenance Technician- Facilities Department (Current Employee), Markham, ONMarch 4, 2014
after getting past the outsourcing there are many opportunities to practice politically heavy engagements and work with closely knit teams
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Excellent place to work
Business Development Executive (Current Employee), MarkhamMarch 3, 2014
Pros: great growth oppertunity
Cons: may have to work late shift when new
great company to work for! excellent growth opportunity. I love the support you get from the mangement team.
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fun workplace/acknowledges and rewards their employees
Customer Care Consultant (Current Employee), Markham, ONMarch 3, 2014
Interact with 90-100customers on a daily basis/fun place to work/one big happy family/bosses have open door policy/benefits and perks are excellent/it's a shame they are closing the US call center here in Canada very soon.
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Corporate Culture
Operations Representative (Former Employee), Markham, ONFebruary 11, 2014
A typical day at work includes meetings and solving client issues.
Learned how to interact in the corporate world.
Management is top-to-bottom structured.
Great co-workers

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About American Express

Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they – Read more

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