American Express Employee Reviews in Canada

Found 149 reviews matching the search
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Enjoyable place to work with an excellent manager who truly cared about the staff
Travel Agent (Former Employee) –  Nepean, ONDecember 1, 2015
I consider this my best job position in all my career....American Express was a fantastic company to work for...the training was superior, the coworkers were very close knit and the management team were all excellent leaders. There was opportunities to develop and advance and it was a sad day when American Express decided to close down their vacation offices across Canada.
Pros
Great training and compensation package
Cons
Mall hours
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An excellent global brand to be a part of
Corporate Travel Counselor (Former Employee) –  Montréal, QCNovember 13, 2015
Working in two different departments in two different cities, I can comfortable say, I've had the best of both worlds in terms of team and management. Working for corporate travel in Montreal and then premium travel in Brighton, both departments however different, were synonymous in work-life balance and fun culture to work under.
Pros
Travel benefits
Cons
rotational shifts
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Great work life balance
Credit Analyst/Authorization (Former Employee) –  Markham, ONMarch 7, 2016
Great benefits working for this company, management team very open and transparent. Lots of team functions, great benefits and pay.
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Focus on leadership and employee development
Vice President, Marketing (Former Employee) –  Focus on leadership and employee developmentNovember 10, 2015
Great firm to work for - good work-life balance. Ability to transition from one discipline to another. Employee development is a priority - good and fair review process and upward feedback
Pros
Good Benefits
Cons
Bureaucratic - not invested deeply enough in innovation
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Great work place surrounded by a park, eating out and taking walks was nice.
Collection Consultant (Former Employee) –  Montréal, QCFebruary 4, 2016
Met some great people while working there. The manager was great and understanding. The hardest part dealing with angry clients and finding ways to be assertive and provide great customer service. The workplace found ways to make the environment friendly, by playing games and once a month they would buy food for the whole floor as a thank you, for their great work efforts.
Pros
Friendly work environment.
Cons
Salary.
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Nice Place To WorkIn
QA Engineer (Current Employee) –  Toronto, ONDecember 31, 2015
Nice place to work in, good culture and environment, flexibility and policies. Agile framework. Employee benefits. Various groups.
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company is very fair to its employees and remuneration is good. Very good company for employee's growthI had very good relationship with management an
Ambassador (Former Employee) –  Ottawa and CalgaryFebruary 10, 2016
company is very fair to its employees and remuneration is good. Very good company for employee's growth had very good relationship with management and my peers.
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Stressful workplace
Travel Consultant (Former Employee) –  Yonge, ONMay 13, 2016
This workplace is very stressful; no normal human-being can hold that place without nervous break-down after 6 months.

You are asked to take one call after the other; they don't care
about you as a human-being.
And if one of PLATINUM card members wrote a bad survey about you, then they won't pay you the quarterly bonus(even if it is not your FAULT)-it is a way to squeeze expenses.
Also, with their ridiculous medical coverage, they won't approve you the drugs prescribed by the doctor; they would ask you to go back to the doctor and ask him for an alternative(a cheaper one)-again to squeeze expenses.

Accordingly, all the promises(bonuses &medical coverage) given to you upon hiring, they were withdrawn bit by bit.
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Comment – May 16, 2016

I fully AGREE. There is NO APPRECIATION at all. Salary is too low in comparison with the work load.

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Great Company to work for and made some good friends
Bank Branch Financial Service Representative (Former Employee) –  Excellent LocationNovember 1, 2015
Overall American Express is a great Company to work for. Good benefits and fairly decent Salary. Job Security is not very stable.
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Good entry level job
Small Business Solutions (Current Employee) –  Toronto, ONNovember 5, 2015
Great benefits, and good co workers; great place to start in the corporate world
cons: no work life balance, job can become redundant
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easy going place
customer service (Former Employee) –  Toronto, ONJanuary 8, 2016
good employer, and awesome teammates. sales bonus is great! good management, and sometimes high call volume which is good for making sales and earning bonus more money in the bank.
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It wasn't what I expected
Travel Agent (Former Employee) –  Ottawa, ONSeptember 2, 2015
Always overworked, salary very low, they always let go of staff after they compete 4 years then rehire within a week. Management is poor. Not much of appreciation between staff and management.
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good place to work at
Customer Service Representative (Former Employee) –  markhamMay 3, 2015
Talk to about 100 cardmembers a day and resolving the issues brought up or providing information required. Good rapport with co workers and supervisors and a happy place to work in.Always keep in mind the requirements of the company, this will help to keep on top of things. Hardest part is dealing with customers whose issue cannot be resolved due to the companys policies or procedures. The most enjoyable part of the job is once you leave for the day you do not have to carry home any work with you
Pros
close to home, fairly good salary and benefits, schedule fits with work life balance
Cons
sometimes difficult to get a good schedule
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NO- Work/Life-Balance-NO Pay-NO benefits
Travel Coordinator (Former Employee) –  Yonge, ONMay 16, 2016
The worst workplace you 'd ever imagine......

**Working bad hours-accordingly there is no work/life balance
**Working weekends & Stat-Holidays
**Manipulate with the criteria every quarter to put obstacles in order to pay you the Quarterly -bonus
**Ridiculous medical coverage(to squeeze expenses)
**Always under stress because of the meaningless Warning letters
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Productive, challenging and friendly work atmosphere
Customer Care Professional (Former Employee) –  Markham, ONApril 29, 2016
Safe and productive work place environment. Flexible work hours with excellent benefits and commission. Respectful and considerate management and coworkers. Most enjoyable part of the workday day was achieving targets and highest sales in a competitive friendly atmosphere.
Pros
Frequent lunch and learn ecxperiences
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Sales job with lots of independence and responsibility
Sales Representative (Current Employee) –  Ottawa AirportJuly 20, 2015
A typical day at work is using sales tactics to stop people in the Ottawa airport and convince them to use American Express cards. I learned how to talk and deal with many different kinds of people. Management was constantly monitoring our sales and checking to see everything was running smoothly each week. The co-workers were nice people and were team players, which is great for everyone. The hardest part of the job was stopping people in the airport since a low amount of people dislike being confronted by strangers. The most enjoyable part of the job was talking to people and the amount of freedom with the job. I love meeting and talking to new people, which allowed the job to be fun.
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no comment
Senior travel counselor Corporate travel (Current Employee) –  Calgary, ABDecember 15, 2015
work from home , low employee morale , have meant some great people but now being forced to work weekends so work life balance is no longer present
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Fun workplace
Credit Analyst (Former Employee) –  Toronto, ONAugust 25, 2015
The best place to work at, benefits, compensation & equality at work with diverse culture, working is fun & has a lot of considerations for their employees.
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Productive and fun environment with a terrific fitness center. Great benefits and supportive management. I enjoyed my position very much
Customer Service/Accounts Receivable (Former Employee) –  Toronto, ONApril 27, 2016
Productive and fun environment with a terrific fitness center. Great benefits and supportive management. I enjoyed my position very much
Pros
great working environment
Cons
split shifts
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Collecting on Past due account
Collection Agent (Former Employee) –  Markham, ONFebruary 9, 2016
• Made profitable spending decisions based on risk assessment and card member profile
• Negotiated effectively with customers, discussed alternate payment arrangements and repayment plans for customers in financial difficulties
• Recommended cancellations, or suspended spending privileges where required, and communicated these actions to customers
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Overall rating

4.2
Based on 2,830 reviews
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