Premium brand company with Fortune 500 customers offering excellent customer service in corproate travel.
Manager (Former Employee) – Montréal, QC – 16 June 2017
A great place to learn in a very structured and professional environment. The ability to work from home was one of the biggest advantages. Many very smart people within the company to learn from but like most large corporations change can sometimes be arduous, lengthy and not always effective.
Specialized Travel Counsellor (Former Employee) – Toronto, ON – 1 November 2017
Would definitely recommend anyone with a little travel experience to apply, if an opportunity comes up, wthin American Express .The job comes with rotational shifts and this way one can do their personal chores based on their shifts.Benefits /perks are added bonuses.Team leaders easily accessible.Get together programmes for all counsellors arranged/hosted by varios vendors-airline/hotels/car rentals gives an insight of the products being sold to clients.Overall a great place to work cause one would be learning a lot every single day.
Free FAM tours to see the the world and learn about these destinations.
Corporate Travel Counsellor (Former Employee) – Calgary, AB – 4 October 2017
Check my daily emails, call center environment, corporate travel, management was okay. hardest part of this job was the level of stress. The most enjoyable part of this job was seeing my co workers and socializing with them. Hipe events and fam trips were awesome!
Travel Consultant (Current Employee) – Home Based – 7 November 2016
the "new" GBT can not seem to decide how the company should be run. Every week the entire process changes, management changes, little or no support. might be a good company in 5 years when they figure things out, but till then stay away !!!!
The company is focused on $ values only. Even though its official goals include developing exceptional people, this is not applied in reality. Education funds once available for all employees are now frozen for majority of employees. Salary increases are so minimal and new employees tend to get higher salaries than internal ones moving up the ladder. Bonuses keep decreasing, and advantages are lost one by one. Very poor informal culture and most relationships are turning into business-only between colleagues.
Senior Corporate Travel Counselor (Former Employee) – Calgary, AB – 10 February 2016
Business was too slow.Got boring and tiring with the call centre environment! Got tired of the politics in the office. Answered phone calls for several corporate companies. Reservations for Air,Car and hotel's. My co workers were awesome! built relationships with Client's and travel coordinators. The hardest part of my job was cross skilling into other accounts then being asked to take calls when I was honestly not prepared with the new account's! The most enjoyable part of the job was building awesome relationships with my client's and travel arrangers!
Navigational support and travel counselor (Current Employee) – Montréal, QC – 15 March 2015
Good place. I enjoy working from home. I strive to provide the best customer service. I learned to make and change reservations using Sabre (GDS) and through the online booking tool (Concur and GetThere)
Busy all the time and employees are robots. No work life balance! No room to grow at all.The calls are non stop and the customers are always right regardless of the policy. This a call center environment and you judge based on surveys.