American Express Global Business Travel

American Express Global Business Travel Employee Reviews

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Great place to work with a perfect life balance.
Specialized Travel Counsellor (Former Employee) –  Toronto, ON1 November 2017
Would definitely recommend anyone with a little travel experience to apply, if an opportunity comes up, wthin American Express .The job comes with rotational shifts and this way one can do their personal chores based on their shifts.Benefits /perks are added bonuses.Team leaders easily accessible.Get together programmes for all counsellors arranged/hosted by varios vendors-airline/hotels/car rentals gives an insight of the products being sold to clients.Overall a great place to work cause one would be learning a lot every single day.
Pros
Free FAM tours to see the the world and learn about these destinations.
Cons
Can't think of any.
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Fun place
Corporate Travel Counsellor (Former Employee) –  Calgary, AB4 October 2017
Check my daily emails, call center environment, corporate travel, management was okay. hardest part of this job was the level of stress. The most enjoyable part of this job was seeing my co workers and socializing with them. Hipe events and fam trips were awesome!
Pros
Benefits
Cons
short lunch breaks
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Environnement de vente
Conseillere en voyage (Former Employee) –  Montréal, QC29 November 2016
Selon le département, devant l ordinateur et répondre aux clients rapidement mais avec qualités,difficile de satisfaire l employeur, beaucoup de produits de ventes et différents services inadéquats.
Pros
Bonnes assurances, bon salaire
Cons
Gérance
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unstable
Travel Consultant (Current Employee) –  Home Based7 November 2016
the "new" GBT can not seem to decide how the company should be run. Every week the entire process changes, management changes, little or no support. might be a good company in 5 years when they figure things out, but till then stay away !!!!
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Was once a great working place, but it's losing it's edge
Project Analyst (Current Employee) –  Montréal, QC27 February 2016
The company is focused on $ values only. Even though its official goals include developing exceptional people, this is not applied in reality. Education funds once available for all employees are now frozen for majority of employees. Salary increases are so minimal and new employees tend to get higher salaries than internal ones moving up the ladder. Bonuses keep decreasing, and advantages are lost one by one. Very poor informal culture and most relationships are turning into business-only between colleagues.
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Nice place to work
Senior Corporate Travel Counselor (Former Employee) –  Calgary, AB10 February 2016
Business was too slow.Got boring and tiring with the call centre environment! Got tired of the politics in the office. Answered phone calls for several corporate companies. Reservations for Air,Car and hotel's. My co workers were awesome! built relationships with Client's and travel coordinators. The hardest part of my job was cross skilling into other accounts then being asked to take calls when I was honestly not prepared with the new account's! The most enjoyable part of the job was building awesome relationships with my client's and travel arrangers!
Pros
Benefits and work schedule
Cons
Too many lay offs
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Too much inconsistency
Online travel counselor (Former Employee) –  Brossard, QC8 February 2016
They treat you like a robot and never reward you truly for your hard work. It is nearly impossible to get any decent merit increase.
Pros
Work from home
Cons
Terrible shifts
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Working from home is great.
Navigational support and travel counselor (Current Employee) –  Montréal, QC15 March 2015
Good place.
I enjoy working from home.
I strive to provide the best customer service.
I learned to make and change reservations using Sabre (GDS) and through the online booking tool (Concur and GetThere)
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Busy
Travel Counselor (Former Employee) –  Montréal, QC7 December 2014
Busy all the time and employees are robots. No work life balance! No room to grow at all.The calls are non stop and the customers are always right regardless of the policy. This a call center environment and you judge based on surveys.
Pros
you get paid
Cons
everything else
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N/a
Business Travel Counselor (Former Employee) –  Montréal, QC3 September 2014
Its a great company to work for. Each day you knew what to expect.
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Overall rating

3.6
Based on 156 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
3.6
Job Security/Advancement
3.2
Management
3.2
Culture
3.3

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