Sales Associate/Cashier (Former Employee), Seattle, WA – May 28, 2013
Pros: discounts and co-workers
American Eagle Outfitters (AEO) is where patience came to life. While working at AEO the environment was fast and sometimes slow, but there was always something to do. The managers were down to earth and bonded well with the team. My co-workers all got along and frequently hung out after work. The hardest part about working at AEO was standing and putting – more... a smile on when life was putting a frown on your face, but everyone pushed through. I really enjoyed bonding with the customers and outfitting them for different occasions. – less
Customer Service Representative (Former Employee), Woodbridge, NJ – February 5, 2014
Pros: flexable schedule, good work enviroment
Cons: no benefits until you become full time
I worked at American Eagle for a good 5 years, a typical work day would consist of watching a daily video that explained the current deals for the store and selling tactics used to help create sales. After watching the video the manager on duty tells you what you are doing today exp... cashier/shipping/sales floor and gives you set goals, once you are – more... at your designated position you start working. The management team for AE are very responsible and try hard to make the part time employees comfortable. – less
Store manager (Current Employee), Florida – February 4, 2014
Cons: job comes before family
The company has good benefits and met some really good friends. That is about it. there are people at this company for 5-7 years and will never get a promotion. They keep hiring store managers and the people that have been there have to train the store manager.
Productive fun place that takes care of customers in multiple locations
Inbound Call Center Operator (Former Employee), Melbourne, FL – February 3, 2014
Pros: great hours with chance to become full time employee
Cons: seasonal position
Typical days include taking calls from multiple customers and helping them with questions about their orders placed and edd (estimated date of delivery). I learned a lot of the time that people are just as curious about what they want to buy as to what it is you're going to sale them. My manager helped me to grow so much as a CSSR that my weekly scores – more... climbed to 100% nearly every time while I was there. The hardest part of the job was having to tell a person that their order had to be canceled due to suspicious activity with their account. The most enjoyable part of my time with this company was being able to interact with people and help them out. – less
Team Member (Former Employee), Southaven, MS – February 3, 2014
Pros: discounts on merchandise
Cons: very little pay and very few hours
Being a young mother trying to support her household with 2 jobs this job just did not suffice. I personally did not agree with their culture and beliefs which made it difficult for me to work for them. Great job opportunity for college kids or high school kids.
SALES PERSONAL (Former Employee), Kittery, ME – February 1, 2014
Pros: good clothes
Folding clothes, and helping customers try on clothing in the dressing room. I learned a lot more about body types, and add ons for purchases. The management was good, was good communication. The hardest part was being left alone in dressing rooms and taking over a two person job. It was a fun job though, the customers made it worth the while.
Sales Associate/ Cashier (Current Employee), San Marcos, TX – February 1, 2014
Pros: 40% discount
Cons: not enough hours, hire too many people
Very fast paced environment during the holidays. Constantly folding, cleaning and putting away clothes from the fitting room. When the holidays are over, however, you hardly get any hours. They hire so many seasonals that there aren't enough hours to go around. I literally haven't worked there in a month but am still scheduled for a call-in each week – more... so they can have me as a back-up "just in case". – less
very productive, and friendly. Management relies on a "team" effort and extensive training.
Sales Associate (Former Employee), Macon, GA – January 27, 2014
Pros: fun and relaxed environment
Cons: crazy holiday hours
The managers are willing to compensate for times the employee cannot show up for work or need days off for a reasonable amount of time. Pays on time. Long term job and extensive training when the employee is hired. The store relies on a team effort and refers to this term often.. Fun and positive environment withe mainly younger people and music to – more... keep the mood light and friendly. Ear pieces to keep the employees and the managers in constant communication throughout the shifts. Get off work on time. – less
Sales Associate (Former Employee), Fayetteville, NC – January 25, 2014
I had a lot of fun working at American Eagle because I loved the style of their clothes and the people who worked there kept me on my toes, were polite and respectful, and were very easy to talk to about any problems or issues I was having.
It was a magnificent experience working at AE. I loved how we became a family and the opportunity the company gave me to grow and gain experience working with customers was phenomenal. I am very grateful that AEO gave me a chance! This is probably one of the few stores in which you can walk in and feel important because customer service is EXCELLENT!
Stock Associate (Former Employee), 34St Penn Station – January 23, 2014
Immediately demonstrated high level of leadership by holding high standards on stockroom upkeep; Delivered excellent customer experience by providing quick delivery in stock; Exceeded performance during staffed hours as per sales records; Developed a stronger team atmosphere by gaining team’s commitment to a higher standard