I like this job but I would rather start a career that I have studied.
Pros: recognition for good work
Cons: minimum wage pay
A typical day at work for myself is started by logging in, and checking to make sure I know all the the sales and discounts that are applicable to that day. Then I scan the store to make sure everything is easy to see for customers and accessible as well as neat. I must also replace any items that are low in stock. After this is check the change rooms to make sure they are clean. While doing all of this I must keep one eye on the cash register for line-ups. The change rooms abide by this rule as well. The number one rule of retail work is the customer needs come first, this is my main focus.
Since I have worked at American Eagle I have learned how to deal with customers who do not speak English as a first language. This skill requires patience and communication. I use my facial expressions and hand gestures to communicate successfully with these customers.
The management at American Eagle is split between a number of employees. One must apply to be a key-holder but this still does not guarantee a fixed number of hours on a weekly basis. Because of this I have not applied to be on the management team.
My co-workers are, for the most part, students. They are pleasant to work with, however they have very busy lives and I am often covering a shift for them. This is beneficial for me as it is an opportunity to earn more income for myself.
The hardest part of the job is is satisfying a customer who does not know what they are looking for. It is hard to see ones face who clearly believes in retail-therapy but simply does not know how to decide on an item. At this point I usually – more... allow them to browse on their own. When I see they have picked something up I immediately suggest they try it on because I know once they are wearing the item they will feel their spirits lift.
The most enjoyable part of my job is satisfying a customer with a special request. When one goes out to find a specific outfit, it can be frustrating when it becomes difficult to find. This also makes the customer harder to satisfy. These are the challenges I enjoy.
EXAMPLE: During the Christmas season a lot of teenage girls will write down the description of an outfit and send their gift-buyers out to find it. This can be stressful and nerve-racking for that shopper and it is my job to relieve these feelings and find the requested items in an efficient amount of time. – less