Pros: great reward systems, great team, opportunity for advancement
Cons: long hours, unpaid overtime, lack of available payroll
Each day is something new with American Eagle Outfitters.
Retail is an ever changing industry and AEO has a much more desirable position in the global market than in previous years. Having recently opened locations over seas this year in the UK, American Eagle is a globally known brand that really understands the fundamentals of putting your customer first.
The most enjoyable part of work was the amazing team I had. It makes coming into work easier knowing you are part of such a close knit team of individuals with the same passion for customer service.
As part of the management team, we were very involved with our associates, providing constant coaching and training to ensure a sales driven team. I had the opportunity to work with various store managers and various district managers and I feel the one thing AEO lacks is company consistency. Involvement from both your SM and DM varied greatly. While each had the opportunity to contribute, some chose to procrastinate ultimately leading to a snowball affect, leading to a loss of sales and a negative impact on daily operations.
The most difficult aspect of working at AEO was the payroll ladder. Payrolls and sales are very dependent on each other. When payroll isn't invested wisely or situations don't entirely play out as you were hoping, your store could suffer greatly. As a result, if management didn't put in extra hours (of unpaid work since they are salaried), many tasks could not be completed with the various payroll cuts made over the past couple years.
The company provided many opportunities for advancement, – more... various gifts for associates, rewards for hitting KPI's and this year, flew all store managers to Florida for a company wide meeting. – less