Airport Customer Services Agent (Former Employee) – Edmonton, AB – 21 February 2017
Over all, I enjoyed coming to work. Every day is a challenging day , thats what enjoy about it . I have learned so much and able to apply it on my own personal life. I'm also pretty lucky that I can always count on my superior for support.
Summer Part Time (Former Employee) – Richmond, BC – 22 June 2014
I loved working at the airport. What a neat atmosphere and so addicting. It was neat chatting with people as to where they have been, or where they are headed too. Met some many unique individuals. I learned how to check people in, drive the sky bridge, how to do a final check and shut down of a plane overnight and how to do look for lost baggage. Truly interesting job. The management was great, the co-workers were great and the majority of the customers were great. It was sad that it was only a summer position and the wage was not the greatest. But I wouldn't trade the experience for anything.
Practicum student (Former Employee) – Richmond, BC – 17 June 2014
Great airline with great employees, all are generally close as they have been there for a number of years working together. Management was great and conveyed day-of tasks in a timely and efficient manner. Taught new employees and practicum students the ins and outs of how the Airline works.
Diverse workplace with an ever changing environment
Lead Agent/Supervisor (Current Employee) – Vancouver, BC – 14 June 2012
- Day to day scheduling, keeping up to date of off scheduled operations, weather and staff. - inform vendors and suppliers of any changes is policy and procedures - Training of new hires and recording of continued training of all personnel.
Customer Service Agent (Former Employee) – Vancouver, BC – 24 May 2012
~ A typical day at American Airlines to check passengers in, assist any passenger with dissabilities (wheelchair), escort minors travelling alone, Board passengers in plane.
~ I learned how an Airline get run, how customer service is very important in an Airline and any other job. I gained the skill of working under pressure, solve problems that will benefit customer and company
~ I experience management situations when escorting a minor through airport security who was travelling alone. It was I reponsible for the minor until he was at the aircraft sited.
~ It is very important at times to work as a team, but also know when to work alone and overcome hard situations as everyone has they're own tasks.
~ Dealing with customers who do not want to back down when something goes wrong.
~ The most enjoyable part of the job is knowing you did your best to help everyone, and you gain everyday a new experience and learn from everything.
Customer Service Agent YYC (Current Employee) – Calgary, AB – 19 April 2012
Very good company with a good management. Learned how to airline in general work by doing gate, check-in, baggage service, ticketing and operations. Great team of employees. The hardest part of the job is morning hours. You have to be at work at 4 am. The most enjoyable part of the job is meeting new people everyday and the benefits.