Practicum at American Airlines
Customer Service Agent (Former Employee) – Vancouver, BC – 24 May 2012
~ A typical day at American Airlines to check passengers in, assist any passenger with dissabilities (wheelchair), escort minors travelling alone, Board passengers in plane.
~ I learned how an Airline get run, how customer service is very important in an Airline and any other job. I gained the skill of working under pressure, solve problems that will benefit customer and company
~ I experience management situations when escorting a minor through airport security who was travelling alone. It was I reponsible for the minor until he was at the aircraft sited.
~ It is very important at times to work as a team, but also know when to work alone and overcome hard situations as everyone has they're own tasks.
~ Dealing with customers who do not want to back down when something goes wrong.
~ The most enjoyable part of the job is knowing you did your best to help everyone, and you gain everyday a new experience and learn from everything.