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American Airlines
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270 reviews

American Airlines Employer Reviews

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fun
Passenger Service Agent (Former Employee), Vancouver International Airport – March 7, 2013
LOve working with fun people

Vancouver International Airport
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a great enviorment to work in
Customer Service (Former Employee), Vancouver, BC – December 11, 2012
everyone was nice, friendly and helpful
it was a job where you would meet new people everyday
it was an enjoyable place to work at
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Diverse workplace with an ever changing environment
Lead Agent/Supervisor (Current Employee), Vancouver, BC – June 14, 2012
Pros: great work family environment
Cons: can be long hours during off schedule operations.
- Day to day scheduling, keeping up to date of off scheduled operations, weather and staff.
- inform vendors and suppliers of any changes is policy and procedures
- Training of new hires and recording of continued training of all personnel.
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Practicum at American Airlines
Customer Service Agent (Former Employee), Vancouver, BC – May 24, 2012
Pros: great opportunities
Cons: grumpy customers
~ A typical day at American Airlines to check passengers in, assist any passenger with dissabilities (wheelchair), escort minors travelling alone, Board passengers in plane.

~ I learned how an Airline get run, how customer service is very important in an Airline and any other job. I gained the skill of working under pressure, solve problems that will – more... benefit customer and company

~ I experience management situations when escorting a minor through airport security who was travelling alone. It was I reponsible for the minor until he was at the aircraft sited.

~ It is very important at times to work as a team, but also know when to work alone and overcome hard situations as everyone has they're own tasks.

~ Dealing with customers who do not want to back down when something goes wrong.

~ The most enjoyable part of the job is knowing you did your best to help everyone, and you gain everyday a new experience and learn from everything. – less
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Productive and Fun Workplace
International Security Agent (Former Employee), Jamaica – May 15, 2012
The day started off with a pre-shift checking our assigned duties and then off to work.
Between each flight there was a re-cap and the back to work.
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Fun workplace with very nice people
Customer Service Agent YYC (Current Employee), Calgary, AB – April 19, 2012
Pros: flight benefits and medical benefits
Cons: split shifts
Very good company with a good management. Learned how to airline in general work by doing gate, check-in, baggage service, ticketing and operations. Great team of employees. The hardest part of the job is morning hours. You have to be at work at 4 am. The most enjoyable part of the job is meeting new people everyday and the benefits.
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American airlines work
Fleet Service Clerk (Current Employee), San Jose, CA – May 17, 2013
Pros: flexibilty of hours
Cons: took pay, benefits, and retirement.
The job was a great job for many years. It went down hill after the 9/11 attacks. We lost benefits, pay, and retirement. The physical part of the job is the hardest part. The best part of the job was the flexibility with the hours and working extra hours. The travel is nice too.
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AA Review
Accounting Analyst (Current Employee), Coral Gables, FL – May 16, 2013
I nice place to work, depending of your job's duties you have to travel a lot. Good work environment.
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Be aware discrimination
Customer Services (Former Employee), Cary NC – May 14, 2013
Many complains for discriminations. The management in Cary NC location is the most ugly people u ever know. Just be aware. Be careful.
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challenging and stimulating work environment
flight attendant (Former Employee), Miami, FL – May 14, 2013
Pros: travel
Cons: sleep was short-changed at times
American Airlines actually trained me to be an adult in much the same way the Army does with their soldiers. We worked off of a 24 hr clock and punctuality and flexibility were key to our day. No two days were ever the same and that brought its own challenges. We (crew) traveled for days together and a camaraderie would develop. It was a great job!
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a workplace that was never boring
Flight Attendant (Former Employee), Los Angeles, CA – May 7, 2013
a great career that gave me the privilage to travel to many exciting destinations
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one of a great oportunitys
Fleet Service Clerk (Former Employee), Dallas-Fort Worth, TX – May 3, 2013
is a company the is around the world and have great benefitcs also is and adventures to flight around the world with a company compasation
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Fun working in the airline industry
Flight Operations Manager (Former Employee), Chicago, IL – May 3, 2013
Pros: discount travel
Cons: health benefits reduced due to operational costs (fuel prices).
American Airlines was a fun place to work at the time with the culture and dynamic that are not compared to no other job. Operations started at 0400 , planned flights arrive, ground crews, agents, flight attendants, gate agents all need to coordinate to receive each and every flight safely ensuring a coordinated timed on time performance on the in bound – more... and out flight portion. Multitasking is a must! Employees are great to work with from every level and every station, a lot happens in such a short time. The hardest part of the job would definitely be bad weather conditions and trying to maintain a safe on time performance, I myself love a challenge and it made it easier for me to give 100% of myself to ensure that it happened. – less
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An overall good, positive experience.
Fleet Service Clerk (Current Employee), Miami, FL – April 29, 2013
Pros: great benefits
Cons: lay offs.
Very flexible schedules and amazing benefits for employees.
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Excellent place to work
HOME-BASED Sales & Service RES Representative (Current Employee), New York – April 29, 2013
Pros: benefits
Cons: extremely low pay
Great place to work when attending school, great co-workers. The most enjoyable part is working with so many different people and you learn from each character.
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AA Management has run it into the ground
A & P Mechanic (Current Employee), Denver, CO – April 20, 2013
AA could survive if they get new management. The current CEO has mismanaged the company and left it broke.
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Loved it!!!!!
Flight Sales Person (Former Employee), San Antonio, TX – April 18, 2013
Pros: advancement
I worked in San Antonio and decided to return to Louisiana when my father became ill.
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Repetitive
Home Based Reservations Representative (Current Employee), Cary, NC – April 17, 2013
Pros: working from home
Cons: poor benefits, not much advancement opportunity, and poor compensation
This position is one of great responsibility without the compensation. It requires self motivation and discipline for there is very little supervision however there is minimal flexibility and growth
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Fast Paced environment with lots of learning essentials
Reservations Operations Specialist (Current Employee), Trinidad – April 15, 2013
Pros: great team work, flights, flexible schedule
Cons: off schedule interruptions and delays in calls
Working for American Airlines has thought me a lot in terms of time management, dealing with different attitudes and overcoming the fear of coaching people.

My day at work comprises of fun people in a welcoming environment who come out to assist customers in their day to day travel plans. In doing so, we are proud to excel and contribute to the overall – more... satisfaction for all our internal and external stakeholders. – less
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Great company
Aircraft Maintenance - Overhaul Support Mechanic (Former Employee), Fort Worth, TX – April 15, 2013
Good work place friendly staff....Good skilled personal! I loved the fast paced days, it really made things enjoyable.
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About American Airlines

AMR knows America's spacious skies -- and lots of others. Its main subsidiary is American Airlines, one of the largest airlines – Read more

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