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American Airlines
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525 reviews

American Airlines Employer Reviews

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Airline assistant.
Practicum student (Former Employee), Richmond, BCJune 17, 2014
Pros: airport work, free parking, and great coworkers.
Cons: temp position, split shifts.
Great airline with great employees, all are generally close as they have been there for a number of years working together. Management was great and conveyed day-of tasks in a timely and efficient manner. Taught new employees and practicum students the ins and outs of how the Airline works.
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Fun workplace but low pay
Volunteer (Former Employee), Vancouver, BCNovember 28, 2013
Pros: fun place
Cons: low pay
Fun workplace always meeting new people and assisting, however the pay is low to start. Hardest part is pushing people in wheelchairs, and when there are flight delays.
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Awesome work place. Interesting and exciting
Passenger service rep/Ticket agent (Former Employee), Dorval, QcJuly 20, 2013
I absolutely loved my time at American Airlines. The hours were constantly changing and every day brought new challenges and adventures.

My co-workers were great and they made the shifts go by faster and we had a great time.
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fun
Passenger Service Agent (Former Employee), Vancouver International AirportMarch 7, 2013
LOve working with fun people

Vancouver International Airport
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a great enviorment to work in
Customer Service (Former Employee), Vancouver, BCDecember 11, 2012
everyone was nice, friendly and helpful
it was a job where you would meet new people everyday
it was an enjoyable place to work at
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Diverse workplace with an ever changing environment
Lead Agent/Supervisor (Current Employee), Vancouver, BCJune 14, 2012
Pros: great work family environment
Cons: can be long hours during off schedule operations.
- Day to day scheduling, keeping up to date of off scheduled operations, weather and staff.
- inform vendors and suppliers of any changes is policy and procedures
- Training of new hires and recording of continued training of all personnel.
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Practicum at American Airlines
Customer Service Agent (Former Employee), Vancouver, BCMay 24, 2012
Pros: great opportunities
Cons: grumpy customers
~ A typical day at American Airlines to check passengers in, assist any passenger with dissabilities (wheelchair), escort minors travelling alone, Board passengers in plane.

~ I learned how an Airline get run, how customer service is very important in an Airline and any other job. I gained the skill of working under pressure, solve problems that will – more... benefit customer and company

~ I experience management situations when escorting a minor through airport security who was travelling alone. It was I reponsible for the minor until he was at the aircraft sited.

~ It is very important at times to work as a team, but also know when to work alone and overcome hard situations as everyone has they're own tasks.

~ Dealing with customers who do not want to back down when something goes wrong.

~ The most enjoyable part of the job is knowing you did your best to help everyone, and you gain everyday a new experience and learn from everything. – less
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Productive and Fun Workplace
International Security Agent (Former Employee), JamaicaMay 15, 2012
The day started off with a pre-shift checking our assigned duties and then off to work.
Between each flight there was a re-cap and the back to work.
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Fun workplace with very nice people
Customer Service Agent YYC (Current Employee), Calgary, ABApril 19, 2012
Pros: flight benefits and medical benefits
Cons: split shifts
Very good company with a good management. Learned how to airline in general work by doing gate, check-in, baggage service, ticketing and operations. Great team of employees. The hardest part of the job is morning hours. You have to be at work at 4 am. The most enjoyable part of the job is meeting new people everyday and the benefits.
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FUN PLACE TO WORK
Flight Attendant / Community Marketing (Former Employee), DALLAS TXJuly 27, 2014
LEARNED A LOT ABOUT TRAVEL AND ENJOYED WHAT PARTS OF THE WORLD I WAS ABLE TO SEE
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Best Company
Customer Service Agent (Former Employee), midlandJuly 18, 2014
Best company to work for. Flights are a perk. Working enviroment is a blast!
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Great people doing their very best with often dysfunctional systems and leaders
Sr. Manager PALM PC, FM & IE (Former Employee), Tulsa, OKJuly 17, 2014
Pros: great benefits, but secretive and opaque compensation policies
Cons: trying to lead an organization were only the financial leaders had the ultimate power.
My typical day was spent constantly motivating and problem solving for an excellent staff and multiple teams under my direction. I learned that cultural change in an untrusting environment where leaders spend their efforts minimalizing the work of their peers can only advance at a snails pace, but unique and well developed teams can be successful in – more... spite of the obstacles. I enjoyed and counted on my reports to continue to motivate me by their loyalty and hard work and that the very best of this organization in is the front-line, not the top line. The hardest part of the job was the continuous struggle to correct outmoded and counterproductive policies and procedures, deal with the politics of ruthless peers, and keep an enlightened attitude in the face of total organizational and administrative dysfunction.
The most enjoyable part of my job was daily holding myself out as a different leader with a different, positive and caring leadership style, and the ultimate success and resilience of my teams confirmed that I had chosen the right approach to leading them - more as servant than master... – less
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Great place to work
Fleet Service Agent (Former Employee), Houston, TXJuly 15, 2014
Pros: free meals
Cons: not able to enjoy a good lunch when flights were late on bad weather.
my day will go fast by staying busy and able to learn to work around new equipment such new aircraft normally not flying to our station. the hardest part of the job was working on a cold rainy day. And the part that I like the most was able to fly at no cost.
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convenient to work at home
Home-Based Customer Service Representative (Current Employee), Cary, NCJuly 14, 2014
Pros: travel benefits
Cons: not very flexible with schedules and needing to take off for emergencies
i like working for american airlines i feel that i take away something every day from my customers because they're all different and you can actually learn from them. its difficult when you get a customer who is already frustrated and it seems there is nothing you can do to please them but overall i never end a call unresolved. the supervisors are good – more... with checking in monthly to see how you are doing and to let you know what areas need improvement or just to tell you how good of a job you are doing. – less
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Very professional environment
Technical Assistant - Payments & Card Services (Current Employee), Tulsa, OKJuly 14, 2014
Pros: travel
Cons: no tuition re-imbursement
Great company to work for.
Great travel benefits.
Enjoy the different divesity avtivities.
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Dynamic
Flight Attendant (Current Employee), Fort Worth, TXJuly 8, 2014
Pros: great experience and good benefits
Cons: not very good pay and extended time away from family
Great way to see the world and learn about different cultures. You never know who you will meet or what you will see.
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experience
Lead Ramp Agent (Current Employee), Pittsburgh, PAJuly 3, 2014
My typical work day I am on average 30 minutes early for work. I start my day by making a cup of coffee. I sit at the computer while the coffee is being made and start putting together the flight schedule for the day and seeing what the days flights are booked to. I then assign duties to the ramp agents. I have a different agent run a flight everyday – more... so they can gain experience and knowledge of how to run a flight. I then go into the operations office to make sure that nothing has changed with any flights that might not be in the computer yet. By the time I get all of that done it is my scheduled start time. I head outside and start getting the equipment ready and in place to start loading the aircrafts with the bags so they are ready to go for departure time. The rest of the agents 30 minutes to one hour after I do so by the time they come out all that needs done is bags being loaded. This is how my work days typically go. The rest of the flights for the day all have someone else assigning people different duties for each flight. I also watch the agents work and perform safety audits and time audits to see where we can be more efficient. I have learned that by letting the agents having the responsibility of getting a flight out on time helps them become stronger agents and have the ability and knowledge to step up into a leader role when it may be needed. I enjoy the people I work with. It is the type of environment that we are always having fun and laughing. The hardest part of the job is the elements in the winter and summer months, and the constant short staffing. When I first started at American the management team worked really well. In the past couple months management has changed and the way we were able to work everyday and our whole system has been disrupted so it has made things very challenging. – less
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productive and fun workplace
Station Agent (Former Employee), Cedar Rapids, IAJune 29, 2014
great place to work. friendly and motivating co-workers. room from growth in company
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Good opportunity in work.
Utility person (Former Employee), Nashville, TnJune 28, 2014
Was there for 17 to18 years. Good benefits and growing salary.
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stressful
Customer Service Representative (Former Employee), Richmond, VAJune 27, 2014
Pros: free flights
Cons: not being able to leave if flight are late
*Sell travel insurance.
* Announce arrival and departure information, using public - address system.
*Informs travel agents in other locations of space reserved or available.
*Telephones customer or ticket agent to advise of changes with travel conveyance or to confirm reservation.
*Sell and assembles tickets for transmittal or mailing customers.
* – more... Read coded data on tickets to ascertain destination, marks tickets, and assign boarding pass.
*Announce flight info.
* Handle flight and in-flight paper work. – less

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About American Airlines

AMR knows America's spacious skies -- and lots of others.┬áIts main subsidiary is American Airlines, one of the largest airlines – Read more

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