Great place to work if....
Pros: Great HR team, Great Managers, Opportunities to Grow, Good Co-Workers
Cons: Mandatory Overtime sometimes comes unexpectedly. (Flexibility is a must here)
This company wants nothing but the best staff. They are a numbers based company. They want you to hit your rate every single week. It took me a couple months to get my groove as a white badge (SMX) before I got better and I eventually after six months of getting my conversion letter and then becoming a blue badge. The managers are committed, passionate people who want you to succeed along with the HR team. My advice to those who are considering applying at SMX or Amazon directly is this. If you have stellar work ethic, you're good with a people and you care about customer service you'll be fine here. BUT. on that note:
Yes, you will have to work 10 hour shifts.
Yes, they are a numbers driven company.
Yes, you will have to walk A LOT.
Yes, it's a competitive environment.
Yes, your RATES do matter.
Yes, your QUALITY matters.
Yes, your managers DO pay attention to your performance.
Yes, there are opportunities to grow.
Yes, there is Mandatory Overtime.
If you work hard, you'll have no problem here. If not, you may not get the result you want. Nothing comes free here. Leadership won't give you a blue badge because you give minimum effort and a mediocre attitude.