Bilingual Customer Service Agent
Altima Telecom - Montréal, QC

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Altima Telecom is one of Canada's fastest growing telecommunication providers supporting:

  • High Speed and Dial / up Internet Access
  • IP TV
  • Virtual PBX (Office)/ VoIP
  • Website hosting
  • E-mail services
  • Domain name management
  • Design and development of websites
  • Server co-location
  • Dedicated servers

The primary accountability of this position is to provide exceptional levels of customer service and level 1 technical support. Altima Telecom's strength lies in its technical support which is located across the continents of North America and Asia. This is to ensure that stability and reliability are met around the clock. In addition, our multilingual customer service is available twenty four seven to attend to you and to provide solutions as quickly as possible.

Key responsibilities include:

(1) Respond to a variety of inbound customer calls/emails
(2) Ensure accurate and detailed problem documentation/ticketing
(3) Provide timely escalation and follow-up with support groups and customers
(4) Identify and escalate wide-impact or potential wide-impact outages
(4) Identify trends and opportunities for improvement as well as provide ongoing feedback
(5) Build ongoing support proficiency for other skills and applications

Successful candidates will meet the following skill requirements:

- Bilingual French and English
- Experience with DSL / VOIP & IP technical trouble shooting
- Exceptional customer service skills
- Ability to function effectively in a fast paced environment
- Able to handle objections and diffuse challenging situations
- Excellent communication skills, organizational and time management skills
- Professional telephone manner
- Excellent computer skills Ex: Excel , Word , Powerpoint


About this company
Altima Telecom is one of Canada's fastest growing telecommunication providers supporting • High Speed and Dial-up Internet Access • IP...