Call Centre (Former Employee), Ontario – November 24, 2014
Pros: health benefits, dental benefits, colleagues
Cons: terrible/non-sufficient training, dull-to-none culture, horrible management, hr is always against you, branch staff treats call centre staff horribly, not a paper-saving environment at all!
I had worked for a bank in the past and absolutely loved it therefor I thought Alterna would be a great fit. I was so, so wrong! From my first week of training at Alterna I had to drag myself into work every day. The training was way below sub-par and borderline unacceptable. The trainer lacks ANY and ALL training/people skills. During training (which – more... is supposed to be 2 and a half weeks of training then two weeks on the phone and then again back in training class) ended up being 4 weeks and at the end the only thing we had learned was the trainers personal life. Then once you are on the phones, you are constantly told and reminded of everyone who is there to help you however when you reach out for help they act as if you are a huge bother.
I strongly advise against applying for any positions within this company. Unless you enjoy being walked all over and not have any of your efforts/hard work noticed. – less
Manager Member Service (Former Employee), Bolton, ON – April 25, 2012
Pros: great benifits and incentives
Cons: having to leave
A typical day went in so fast as there was always something different to do, in the years I was there I learned a lot about finance, for the most part the management was good, the co workers all got along well, we had all woked together for some time and we worked well toghether. The hardest part was the stress in trying to meet monthly goals. The most – more... enjoyable was it was a really nice office, close to home it was a good place to work, and getting to know the customers well. – less