Member Service Representative (Current Employee) – Ottawa, ON – 22 February 2017
I've learned a lot about investments and how banking works. My branch manager is extremely helpful and always has time for me when I have questions regarding career growth. He knows it is my goal to work in marketing and so I have become the branch marketing rep.
Anonymous (Former Employee) – Ottawa, ON – 19 August 2016
Opportunities to advance are limited at best. Horrible work culture. Training and support is non-existent. Management is all over the place. Hard work is punished instead of rewarded. Can't say enough bad stuff, this is not a good place to work.
Personal Banking Officer (Former Employee) – Toronto, ON – 20 September 2015
I almost feel bad for people who decide to switch from a bank to a CU. Unfortunately we just don't have the same technology and infrastructure to compete in the evolving retail banking market. It seems like with Alterna that too many mergers and system upgrades have turned this company into a confused and inefficient place to bank and work. I don't know many people in retail finance who are satisfied with their work and look forward to coming into the office everyday, there is no exception here with Alterna. Management pressures and bullies employees into ranking them higher than they deserve on their employee surveys but most people will tell you that they don't really like working here. If you are considering taking a job with Alterna I would recommend that you work somewhere else if you have a choice. And switch to a different career if you are considering retail banking. Good luck.
Good dental coverage
little room for advancement, poor company direction, lousy career options
financial advisor (Former Employee) – Toronto, ON – 15 February 2015
Stay away from this employer. The culture means "micromanagement" and finger pointing. After 2 weeks of working at Alterna you will be close to nervous breakdown.The work/life balance means your manager calling and emailing you at 10.30 pm on Saturday night or chasing you during your lunch break. Forget advancement. Be happy that you have a job. Salaries are below standard GTA compensation. Even if you are desperate to get a job consider working at Starbucks to pay your rent but not at Alterna.
Call Centre (Former Employee) – Ontario – 24 November 2014
I had worked for a bank in the past and absolutely loved it therefor I thought Alterna would be a great fit. I was so, so wrong! From my first week of training at Alterna I had to drag myself into work every day. The training was way below sub-par and borderline unacceptable. The trainer lacks ANY and ALL training/people skills. During training (which is supposed to be 2 and a half weeks of training then two weeks on the phone and then again back in training class) ended up being 4 weeks and at the end the only thing we had learned was the trainers personal life. Then once you are on the phones, you are constantly told and reminded of everyone who is there to help you however when you reach out for help they act as if you are a huge bother.
I strongly advise against applying for any positions within this company. Unless you enjoy being walked all over and not have any of your efforts/hard work noticed.
Health Benefits, Dental Benefits, Colleagues
Terrible/non-sufficient training, dull-to-none culture, horrible management, HR is always against you, Branch staff treats call centre staff horribly, Not a paper-saving environment AT ALL!
Manager Member Service (Former Employee) – Bolton, ON – 25 April 2012
A typical day went in so fast as there was always something different to do, in the years I was there I learned a lot about finance, for the most part the management was good, the co workers all got along well, we had all woked together for some time and we worked well toghether. The hardest part was the stress in trying to meet monthly goals. The most enjoyable was it was a really nice office, close to home it was a good place to work, and getting to know the customers well.