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Alpine Access
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187 reviews

Alpine Access Employer Reviews

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Job Work/Life Balance
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1 nw contact
Customer service / work from home (Former Employee), Phoenix,azSeptember 7, 2013
Pros: work at home
Cons: unorganized and unprofessional/ managment spies on you on breaks
Inbound calls. Learned alot about medical equipment lead generation. working at home was nice. if you work for them make sure you are on mute because they will fire you if you say anything on break . Very unorganized and unprofessional 1000 a month only low pay and sent home if your not converting
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Work from home
Team Leader (Current Employee), New Market, ALSeptember 4, 2013
Pros: no commute
Cons: low salary
As a work from home facility, compensation and growth is limited, however the structure has proven itself to be noteworthy.
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awesome
collections (Former Employee), Denver, COSeptember 2, 2013
I have nothing to say but i have to type something in this box in order to continue
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Great place for work at home opportunity
Customer Service Representative (Former Employee), Customer Service RepresentativeAugust 28, 2013
Pros: got to work from home
Cons: sometimes had to remember to stop working before i obtained overtime that had to be approved.
Responsible for inbound customer service calls in a virtual office/call center, order processing, data entry, posting payments for Office Depot. I learned how to ask the right questions to resolve any issues.I. Co workers were very helpful team leads were always available for any escalation issues. Hardest part was sometimes locating items that were – more... discontinued.I enjoyed helping others with issues related to orders incomplete and resolving there issues – less
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Productive
Medical agent (Former Employee), AustellAugust 22, 2013
I worked at home full time with a schedule giving to me 2 weeks in advance. So I enjoyed that I could schedule doctor apt around my work schedule.
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Lack Of Communication Will Get You Terminated
Customer Service Representative (Former Employee), Jacksonville, FloridaAugust 15, 2013
Not a bad company to work for if you truly need employment and do not have any other options, or just want to be at home to work and do not have any other options.

Communication with management and human resources is not good. Had a mis communication issue with HR & Management. Had to take off from work for some time due to surgery, was excused by – more... management, but HR did not get the memo and I was let go when I tried to return to work. When I tried to resolve the issue, I could not get in touch with anybody at HR.

High Volume Calls & Fast Paced. Training is provided. – less
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Great start to customer service.
Sales Associate / Customer Service (Former Employee), Dallas, TXAugust 12, 2013
Great start to customer service. They provide a week of basic training to give you the skills to exceed. Many opportunities to work seasonal or all year around.
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Alpine Access
Xbox Live Specialist (Current Employee), Denver, COAugust 11, 2013
Pros: at home
Cons: pto is not truly paid time off
This place is alright, Its not a place to get comfortable and make a career
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waste of time.
Customer service care professional (Current Employee), Denver, COAugust 10, 2013
Pros: work from home
Cons: long hours, no breaks, shorted pay
I enjoyed working for Alpine Access, it was convenient and easy. But I did not get paid for some of the Over time I was suppose to be paid. Training was a little confusing. They make you think you'll stay with them for a long time but will lay you off without a word. When you sign on you have to purchase your own equipment which is pricey.
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great comany, temp position.
Customer Service & sales (Former Employee), Denver, COJuly 21, 2013
Pros: working at home, no communting
Cons: weekend work, night work, didn't get to pick my schedule.
Loved working for this company, which I worked this company to work for Fugi, and loved taking the orders and payments.
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Need employment
Customer Care Professional (Current Employee), remote agentJuly 16, 2013
A typical day at work with my current company is rather stressful with all the changes in policy and procedure. I do not have the flexibility to have a life outside of work. I am stuck on a schedule that seriously conflicts with my living and ability to make a secure life for my family, being the only adult employed in my household. The most enjoyable – more... part of the job is solving the issues and concerns of the callers. – less
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Great ccompany to work fom home. Flexible hours and great people.
Customer Service Representative (Former Employee), Denver, COJuly 15, 2013
Pros: 10 minutes breaks plus alpine did a match of up to 3% for your 401k.
Cons: part time there was no benefits.
A typical day would be to be ready to start your shift on time, answering calls from credit card customers. My customers were from Sam's Club and Walmart. Every call was unique and i got a lot a experience with problem solving. Management and my co-workers were great as we had a side bar with Yahoo Messenger and were able to discuss problems and how – more... to solve them quickly. The hardest part of the job was meeting the metrics of 3 minutes per call. I loved talking to different people and found it most enjoyable. I miss working there. – less
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Work from Home Customer Service Agency
Customer Service Associate (Former Employee), Boone, NCJuly 15, 2013
This job was amazing while I had it. Even though the calls were back to back almost all day long, I was able to work full-time while staying home with my youngest son. I was very happy to be awarded that option.
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none
Customer Support Technician (Former Employee), Denver, COJuly 14, 2013
this was a good place to work, the team leads were there to help as much as they could and for those who need to be able to stay with their kids this job is perfect.
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Awesome to be able to work from home
Customer Service Representative (Former Employee), Denver, COJuly 12, 2013
Pros: work at home
Cons: not enough training
Alpine was a at home based job who were contracted through different companies. I was placed with AT&T and the training was awesome. Meanwhile once training was over everything went down hill. New products were being launch and training was nowhere to be found. To sit and tell a customer that you don't know makes the customer feel unease and who would – more... blame them. I was released of my position due to not meeting client standard which was not my fault when I could have been notified of what needs to be improved. I felt that was very unfair! – less
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Customer Care Representative
Customer Service Representative (Former Employee), Denver, COJuly 8, 2013
Pros: worked at home
Cons: changed employment schedules based on buy out.
• Assist customers with orders, returns, and multiple account matters.
• Handles customer problem with resolutions to a positive outcome.
• Answers telephone inquiries from customers and stores regarding status of orders and assistance with service issues.
• Basic maintenance on accounts and updated notes of calls and actions of service.
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Very Flexible and Comfortable Work at Home Enviroment
Call Center-Customer Service Rep (Former Employee), Denver, COJuly 2, 2013
Pros: working from home, saving money on fuel, clothing and lunches
Cons: short breaks, small periods of training
Alpine Access uses top notch technology to allow the workforce that they recruit to work from home and still fulfill the client's needs. They offer great advancement and learning opportunities. I learned how to manage staff, was able to provide training for specific client's as well as become a subject matter expert to provide coaching as necessary – more... for my co workers. – less
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Not ideal
Home Agent (Former Employee), Denver, COJune 30, 2013
Pros: you get to work in the comfort of your own home
Cons: low pay, don't get any recognition, hard to move up in the company
Hourly wage is only 9.00 an hour , it's a very stressful job dealing with varies of accounts at once. No raises since it's a contracted job through a major company. Work holidays and the hours are not at all great.
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good work for at home moms
CALL CENTER REP/CUSTOMER SUPPORT (Former Employee), nevadaJune 23, 2013
Pros: your at home
Cons: your at home
this is a great job for moms and people that are disabled..its from home and you can work in your pjs. good money depending on assignments...
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Great work from home company
Customer Care Professional - Customer Assistance (Former Employee), Denver, COJune 18, 2013
Great work from home experience. My supervisor was upbeat, knowledgeable, willing to help, and always there when needed.

DJOY – July 2, 2013

Alpine has fallen this is why SYKES purchased Alpine. Go to Alpine Access Sucks on facebook and read what happened there are over 1000 likes and comments. This is serious and the lawsuit for back wages. Sykes has just announced a layoff in NY this September you may verify this by using google. Please do your research before applying there is a class action lawsuit for wages and then what Sykes has done to our Canadian friends. Unspeakable

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