Pros: work at home, save gas, wardrobe doesn't matter, talk to some interesting people
Cons: no extraneous noise at all. track your avg talk time (att), avg handle time (aht), time offline will not be paid for, they had no benefits at all
My first position with AA was working with 1-800 Flowers for the Mother's Day campaign. That was really fun and enjoyable. Then I got on the GE account - helping customers with their credit card accounts. GE administered numerous private label cards and they had 2 systems you could use. We were trained on both but not extensive training on the dos-based system. When Hurricane Katrina hit New Orleans, they were more than willing to defer payments, reduce interest, remove late pays, and other things like that. However, when the Hurricane hit Houston and the Texas coast, they would not do anything to help their customers and the devastation was almost as bad but there was nothing anyone could do to help the customers.