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Alpine Access
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191 reviews

Alpine Access Employer Reviews

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Good call center type job
CSR (Customer Service Representative) (Current Employee), Denver, CODecember 31, 2013
Great company but hard to move or advance, the breaks are short and do seem to fly, and quality control tends to ding you on ridiculous things which can be discouraging. But overall it's not a bad company to work for at all and help get a ball moving.
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Contract position
Remote Team Leader - Customer Support (Former Employee), Denver, CODecember 29, 2013
Contract position leads to excessive changes. Great opportunity to work from home but the pay reflects this benefit.
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consideration of employee abilities to work 10 hour shifts
Customer Care Representative (Former Employee), Chattanooga, TNDecember 20, 2013
Pros: work from home
Cons: long shifts
The company does not consider that all empolyees can not work 10 srtaight hours without reasonable breaks
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great online working experience
chat support (Former Employee), onlineDecember 13, 2013
online chat support for xbox gaming system providing both technical support for internet connections and also billing for xbox live memberships.
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Was not an enjoyable job
Customer Care Professional (Former Employee), work at homeDecember 13, 2013
I didnt have a very good experience at this company. I wasnt paid the right amount of money every 2 weeks. I honestly dont have anything nice to say about it.
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Home based customer service for Xbox customers
Customer Service Representative - XBOX (Former Employee), Colorado Springs, CODecember 10, 2013
Pros: able to work from home.
Cons: too many issues with schedules changing after they were already worked.
I was a home based agent working part time from home. The pay was not the best for my age range. We mostly were dealing with billing issues from parents of the children that owned Xbox Consoles. There were times when our expertise in video games helped customers with questions.
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At home job
Customer Service (Former Employee), Home BasedDecember 6, 2013
Pros: working at home, saves on gas
Cons: working for american express
I would go into my home office and answer call for American Express. I would cancel accounts per customer's request and answer any billing questions that they may have had.

The most enjoyable part of the job was working at home.
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Not the best at home Job
Microsoft Xbox Hardware Technician (Former Employee), Fern Park, FLNovember 29, 2013
Pros: stayed home
Cons: no team work with leaders, poor leadership
Worked from home which was great, I learned a lot about xbox and how to fix the technical issues it has. Management was the worst, it was all customer service based through a call center setting, was with this company for 6 months and the worst part about it was so many connection and technical issues with there servers and never paid for any of them, – more... and in 6 months went through 5 leaders throwing the teams around with no consistency. Co-workers were ok they all did there best. The hardest part of the job was how high there expectations were of how calls should be done, with a quota that needed to be met every 2 weeks but they had no interest in helping you reach the goals they wanted you to. Only enjoyable part was that it was at home. – less
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Current Employee
Customer Care Professional (Current Employee), Denver, CONovember 16, 2013
Pros: excellent training, work from home, for my area pay was not bad either

Cons: Metrics are based on customer surveys and if metrics are low then you will receive a CAFE or write up after 4th write up is termination. Team leaders write you up on a weekly basis (depending on who your team leader is) which leaves you with little or no room for error.
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Great place to work with great support!
Supervisor/Flex Trainer (Current Employee), Denver, CONovember 13, 2013
Pros: save on costs of fuel, lunches, work clothes, awesome support staff and opportunity for advancement, you get to spend more time with your family, there are several differnt companies you can work for
Cons: the benefits could be better.
Alpine Access is a great company to work for if you would like a work at home position. Most days you will be taking calls from the client-based customers. Unlike many at home companies, you are not paid per minute of talk time. You are paid every second that you are in an available or busy state. That is a great plus. I would say the hardest parts – more... of the job would be getting used to some time having back to back calls for an entire shift, things are ever-changing and some times tech issues. – less
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Flexiable
CSR (Current Employee), Concord, NHNovember 11, 2013
the pay isn't that great, there is a lot of things you need prior to working for them, no paid time off. If there is a death in the family you have bereavement days but won't be paid for them
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Not For Everyone
Customer Care Representative (former employee) (Former Employee), work from homeNovember 8, 2013
Pros: work from home, nice people, good training classes
Cons: no tolerance for background noise, chewed out if you have to use the restroom, the metrics, chewed out for tech issues, chewed out for being sick, not allowed to take time with customer to make sure their issue is resolved properly, having to pay a lot of money for landline phone, corded phone, headsets, background check and drug test even though they said they would cover the drug test
The training was great with the program I was on. However, I admit that it was not for me. Working from home is a good thing and the steady salary was helpful during a very tight time with us. However, even though I hold a Masters Degree, I have a disability which prevents me from reading and processing information at a very quick pace As a result, – more... I had a very hard time with all the metrics ect and I was chewed out for it (this is a disability that I was born with and I cannot help). They also do not want someone who will spend time with the customer to make sure that their problems are solved. They just want you to listen solve it and get off the line. It’s all about time because your job depend metrics and how many calls you receive in a day. It is very high stress work. You will also be chewed out for having tech issues that are beyond your control, for getting ill, and you will get fired for any background noise including the sound of emergency vehicles, crying babies or barking dogs next door. They also want you to have a traditional landline phone which can be expensive as well as a corded phone, headsets that can be expensive as well as having to pay money that you do not have for a background check. I also just discovered that I had to pay about $80 dollars for a drug test they ordered at the very beginning that they said that they would cover. This is $80 that I DO NOT have. – less
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Productive and high energy workplace
Telecommunications Team Leader/Manager (Current Employee), Denver, CONovember 2, 2013
Pros: wonderful co-workers
Cons: salary needs to be higher
Fantastic company and quick pace for advancement if you are dedicated and hard working.
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Trusted Company
Customer Sales & Service Representative (Former Employee), Golden, COOctober 30, 2013
It was a great company to work for. I got to experience working from home.
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Great for at Home Work
Tier 1 Technician/Help Desk (Former Employee), Atlanta, GAOctober 30, 2013
This company was interesting. I really didn't enjoy working from home.
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Work from home
Customer Service Agent (Former Employee), dallas txOctober 29, 2013
Pros: work from home
Cons: short breaks, lack of mgnt
I would log into my system and start receiving calls for xbox and other msft products. I would handle billing and networking issues. The hardest part was having to deal with upset customers almost everycall and there was very little i could do because of policy issues.
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Work from Home opportunity
At-Home Customer Service Agent (Former Employee), Columbus, GAOctober 27, 2013
Great Company to work for if you need a flexible schedule. The pay was not that great but the time and money you save working form home more than makes up for that.
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Great Place to work
Assist customers (Former Employee), Killeen, TXOctober 18, 2013
for an at home job this company is well equip with materials and products needed to perform the job successfully
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Work from home
CUSTOMER CARE PROFESSIONAL - HOME BASED (Former Employee), Denver, COOctober 13, 2013
Pros: close knit work team, no unnecessary expenses, flexibility
Cons: compensation, supervisors where not always there when needed
Alpine Access was my first work at home experience and I really enjoyed it. Working from home gave me the opportunity to have an improved work-life balance, I had control over my work environment, I had a working lifestyle that offered autonomy and flexibility, I could concentrate more on the job at hand as I had no interruptions or distractions.
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Very busy work environment
Payment Solution Specialist (Former Employee), Work from HomeOctober 10, 2013
Learned to navigate between different systems at once. Management was very helpful.

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