Pros: working from home, not having to spend money on gas, having your own home office, good pay, awesome co-workers, paid breaks.
Cons: short breaks and lunches, not the best management team
A typical day with Alpine would include sitting in your home office taking calls from customers who need assistance with anything Microsoft. I learned a lot about customer service, how to calm down angry customers, how to help resolve issues while building rapport with the customers, how to successfully utilize the tools given to help resolve customer – more... issues and or questions. Management was not so great. My co-workers were extremely helpful, kind, and also had a great sense of humor. The hardest part of the job was having to give hard messages to kids who just want to play on xbox live. The most enjoyable part of the job for me was being able to help many people and also working with the greatest co-workers and team that someone could ask for. – less