Fast paced, high volume environment.
Pros: ability to work independently
Cons: can be a little isolating at times.
Routinely assist 200+ agents with daily operations of a virtual call center working from home.
We represent the online department for the Abercrombie & Fitch brand.
Assist with attendance, AHT, email productivity, shipping issues and strategies, promotions, complaints both for online and in store issues.