Alpine Access Employer Reviews

It's convenient and nice virtual workplace. I enjoyed getting the opportunity to work from home and work with different people. Coach them and teach them the basics of the job.

Great company to work for. I learned a great deal on how to manage and meet client objectives in a virtual call center environment.

i was good and stable and i enjoyed working there if contract didnt end would still be working there

worked from home
they gave short notice that they were laying off employees

I thoroughly enjoyed working at Alpine Access. Being a Work-at-Home industry, was truly intriguing and one of my favorite parts. Their support is extraordinary and their supervisors are well trained. Even when there wasn't as many calls coming through as there should be, Alpine limited cutting people's hours to the bare minimum.

Virtual call center from home. It was just like being in a regular call center with back to back calls but with managers on line with you to assist in case of any issues and obviously it was a very casual environment

I would take a couple dozen calls per day with an emphasis on assisting the customer and making a connection instead of speedy resolution. It helped me develop interpersonal skills and how to assist people without them becoming bored or even realizing that they called in to solve an issue.
My coworkers and team leaders were great, and they personally – more... invested themselves into the team and each individual; they were always available to me if I needed help.
The hardest part of the job for me was focusing on being personable instead of being efficient, but that was also the best part of the job, I had the most fun at work when I was having a great conversation with the customer that made them forget about their problem even as we were fixing it. – less

They require you to work certian days and your not allowed to change the days you work very unbendable if you don't want to work saturdays. Management and training is awsome Coach is always there for you you for help . Best place I have ever worked for.

you are working at home which is nice for your at home life but they do not value employees whatsoever. they are very cut throat and most of the supervisors have superiority complexes and they really do not care for employees at all.

Management showed excellent people skills
They were reinforcing and approachable

Word days are long. Management was great as well as the co-workers. The customers were the hardest part of the job. I enjoyed my coworkers and that I got to work out of my home.

I did the same thing day in and day out. I never got the chance for advacement after the many times that I did try and get it. If you do something bad you will hear about it but something good will not get recongized.

I worked for this company over a year and a half. It started out good. I worked from my home and mostly was able to have the hours I wanted. Since I worked from home I was dependent on my internet connection and my phone. Even though it was rare that my internet connection or phone went out, I was written up for it. I think they were looking for a way – more... to let people go once accounts started getting outsourced. I was also sick, but even with a doctor's note, I was still written up. The hardest part of the job was trying to keep an upbeat tone while you were working for pennies. No one I talked to got a raise ($9/hr), even when you became a team leader. I learned that in the state of Colorado, an employer can fire you for no reason, and they did. I would stay away from this company. – less

A typical day was logging in 15 minutes early to set up the classroom for our first group session, so everything was prepped when people started arriving in the virtual classroom. The day then consisted of synchronous and asynchronous learning.
The management was horrible which in turn led me to quit my position, but I loved what I did.
The hardest – more... part of the job was getting all the learners to interact in the session so that they could get the most of out the training experience.
What can I say, the most enjoyable part was working from home and when I took a break or my lunch I was able to go out and play with my daughter. – less

flexible work schedule and ability to work from home. i learned how to multi-task very well now and the most enjoyable part of the job was interacting with customers.

I work from home most days of the week. Management tries to keep its employees in the loop and holds monthly meetings with all of management. The hardest part of the job is keeping up with the demands of our clients but I truly enjoy working a variety of clients.

I received calls from customers to place orders or to help them with billing issues. I learned among other things, how to be patient! The management team was very helpful and always helped with any questions that we had. My co-workers were great too. The hardest part of the job was just adhering to the scheduled times to work because the times were – more... never the same and it caused a lot of havoc in my home life.

The most enjoyable part of the job was of course talking to the customers and I enjoyed helping them with their problems. – less

A typical day at Alpine Access was just like any other call center expect you would log in from your own computer in the comfort of your own home. My coworkers were great and the team leads and supervisors were always helpful.

A great company to work for from home. There is plenty of room for advancement and it doesn't take long to advance in a career with this company. Benefits are available but a little on the pricey side.

-taking calls from customer to either change, return, or just talk about their account
-taking credit card information to pay balnces
-classes given so you really know what the product is that you are working with.
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