Cons: their policies and procedures are not employee-friendly but client-based. employees are expendable, no matter their work ethic/performance.
I was diagnosed with permanent PTSD due to an insane customer/guest attack I suffered the day after Christmas 2013, and Sykes removed me from my work schedule even though I had continued working for over a month after the incident. (It took HR that long to respond to my email inquiries.) They told me to seek assistance from the county, and eventually fired me months later (in August) AFTER the Social Security Administration determined I was indeed disabled. (They EMAILED to let me know I was fired when I started requesting the recording of the attack; and they are shielding him.)
Many may say it depends on the Alpine client you work for, but I insist that if a company genuinely cares about its employees, that care should be across the board, no matter who the client may be. It is all about policies and procedures with its employees as their priority. Part of our training should have been to allow us to disconnect any caller who's abusive, and move on to the next call. After the vicious attack I suffered, they did decide to allow the reps to disconnect obscene callers, but not insane bullies. And why protect a customer who is attacking your reps? The answer is obvious: They do not care about their employees, only their clients.
(They do not deserve the one star, by the way.)