Customer Service/ Technical Support (Current Employee) – Toronto, ON – 31 October 2014
Each and everyday is different, that's one thing I like about the job. Also you never know what type of calls coming in, been with company for over 3+ year. Can't complain about management staff as everyone works as a team, very responsive. Most valuable lesson that I've learn is to have a lot of patient and how to deal with high rate customers. The hardest part would be assisting a senior person who have little clue about technology, up the most important part is having a satisfied customer at the end of each call. The part the keeps me smiling everyday is when I get customers issue is resolved.
Bilingual wireless technical support (Current Employee) – Toronto, ON – 30 September 2014
We are like a family where each other cares for the other one. There are co workers who help you when you are stressed or feeling down. The team leaders are very friendly and everyone speaks with respect. I work independently and there is no fear that i will not do it right because i'm properly trained. I have gained confidence that I can do a lot on my own. The hardest part of the job can only be how some customers when angry will yell at you but we are also trained on how to handle it.
Technical Support Representative (Former Employee) – Sydney, Nova Scotia – 3 September 2014
Being able to work from home was a must for me. The training was done via phone and netmeeting which was just great. The training was efficient and the co workers were easy to chat and get along with. They were very flexible with hours and did everything they could to work with their employees.
Manager & Lead of Tech Support/Coordinator (Former Employee) – Toronto, ON – 3 March 2014
A typical day is just to be as productive as you can. We were from home and I was leading my team against other teams in the company to work better than rest. I trained in an online chat room at home and there was no dress code because since you are at home you can be in your pajamas and work while being confortable in your home and not stress a lot.
Technical Support Representative (Current Employee) – Kirkland Lake, ON – 13 January 2014
It's an awesome atmosphere, the management is great. It's your typical Call center style of work, only able to do it from inside your own home. There is far too much that can go wrong though (in my opinion) If you run into a string of internet problems as I have, you miss days of work until it's corrected and there is no compensation for this. It works against you as far as your "emergency" days go. Which makes perfect sense. The overall use of the programs is very streamlined and easy to use. Interaction with co-workers is very limited as it is normally a fast paced environment. The most difficult part of the job for me is to stay within their metrics. The most enjoyable part of the job would have to be that there is no physical commute.
At home, medical benefits, reasonable work hours, small scope of support
Customer Service Agent (Former Employee) – Guelph, ON – 22 July 2013
Excellent classroom-style and intensive-training times with LOTS of support. Unfortunately, after the training is over, management are totally different: strict, unreliable, and unavailable. Co-workers were very supportive, customers ranged from awesome 2 minute calls to very angry hour-and-a-half calls.
Benefits after 6 months, Excellent training structure, Commission, Bonuses
Customer Care Professional (Former Employee) – Ontario – 14 July 2013
I was given awesome training for the position I was hired for(as well as being paid for it). I loved my trainer, she was so great. It was a lot of fun as well, the activities, and the technology was really cool to train with. My class was great. They also give you the option for more training if you think you need it.
The advancement opportunities were great as well.
The managers were amazing, so helpful, nice and understanding. The team atmosphere was great. And being able to work from home was the best part. Unfortunately, my hours didn't really give me much time, except on weekends, for a personal life. I woke up at about 11, made a coffee, got on my computer and when I was done, went to bed.
The hardest part was dealing with frustrated customers who just wouldn't listen to reason. They tell you not to take things personally, but it can be emotional at first.
The best part though, is when you do help someone who was so frustrated, and the happiness and relief. you can hear on the other end! Oh, and being able to work from home, like I said.
Customer Care Representative (Former Employee) – Chatham-Kent, ON – 26 September 2012
Working for Alpine was awesome. The trainers, team leaders are amazing. The best part of the job was being able to work from the comfort of your own home. The hardest part is how busy it is from the start to end of your shift. My co workers on my team were fun to work with.