Customer Service (Former Employee), Denver, CO – June 24, 2014
Pros: can work from home
Cons: not good benefits
If you enjoy working from home this is the job to apply for. If you're a stay home mom, with older kids, and have a husband with a good income I'd suggest this job for you. Not a good place for a single person with a single income.
CCP (Current Employee), Denver, CO – June 11, 2014
Pros: work from home
Cons: pay is not terrific but there are some benefits
A typical day at work consists of taking calls from credit card customer, waiving late fee, explaining what was purchased and returned on the account and updating customer information. I have learned a great deal about the world of credit and banking, Management is a great part of our team and we have plenty of help if we have any questions or need – more... help with a particular problem. My co-workers are like family to me, they are friendly, knowledgeable and offer assistance when needed. The hardest part of the job is customers who are upset and do not listen when you are trying to help them, luckily those customers are few and far between. The most enjoyable part of my job is having an unhappy customer leave the call with a smile in their voice and a changed manner. – less
Customer Service/Database Admin (Former Employee), Lakewood, CO – June 10, 2014
Pros: flexibility, eat home made lunches, no commuting
Cons: no face-to-face interaction
I worked several different programs through Alpine Access and was always felt properly trained and prepared for the customers that called. Regardless of the fact you are not physically in a room with other people, the communication methods were extremely effective and made me feel like a part of a bigger group.
Customer Service Rep (Former Employee), Denver, CO – June 5, 2014
Pros: at home environment
enjoyed this type of work; At home call center where they provide the equipment; Had to provide services with no monetary reimbursement. Also no paid vacation, only earned days off from a bank; Not much room for advancement. I did like the flexibility of the work at home environment
Not a bad place if you are not dependent on the hours
Former CSR (Former Employee), Mansfield, TX – June 2, 2014
Pros: work at home, save gas, wardrobe doesn't matter, talk to some interesting people
Cons: no extraneous noise at all. track your avg talk time (att), avg handle time (aht), time offline will not be paid for, they had no benefits at all
My first position with AA was working with 1-800 Flowers for the Mother's Day campaign. That was really fun and enjoyable. Then I got on the GE account - helping customers with their credit card accounts. GE administered numerous private label cards and they had 2 systems you could use. We were trained on both but not extensive training on the dos-based – more... system. When Hurricane Katrina hit New Orleans, they were more than willing to defer payments, reduce interest, remove late pays, and other things like that. However, when the Hurricane hit Houston and the Texas coast, they would not do anything to help their customers and the devastation was almost as bad but there was nothing anyone could do to help the customers. – less
Home Customer Service Representative (Current Employee), Atlanta, GA – May 28, 2014
The best part of working for Alpine Access is the ability to work from home, in a comfortable environment. A typical work day is like a day in any office. It consisted of a regular full time or part time schedule. I learned customer service skills from working within this company. The hardest part of the job is communicating with customers that would – more... call in, dealing with different types of personalities, and rude, disrespectful behavior while still remaining calm. The most enjoyable part of the job is getting accustomed to working from home and not a traditional office. – less
Collections and customer service agent (Former Employee), homebased – April 22, 2014
Pros: work from home, great benifits, helpful staff, great pay, overtime offered often
Cons: family life conflicting due to hours .
training and giuldaince is welcoming and helpful. the hours for new employees for the first 90 days is 2nd shift so family life is nearly imposible. the staff bacome friends even though everyone are all over the country.
Life changing company with some really cool coworkers
At home technical support agent (Former Employee), Memphis, TN – April 4, 2014
Pros: good management. good teams. good pay and benefits.
Cons: i didnt like the isolation but thats a me thing
A typical day is logging into your computer and your Alpine accounts (mine was Xbox) logging into your phone and waiting for your customers calls. Then assisting your customers with whatever your account required of you. I have learned more than I could even say. The management kept working with me even when I was having serious issues. The co-workers – more... are mostly awesome. They are a huge set of over achievers, so if you apply be prepared for that. They all want to be the first one with the answers. So we as a class were in a tiny race to type our answers fastest. It was kind of like a game. The hardest part of the job for me was learning so much so quickly and the isolation that working at home brings. The best parts of the job are the flexibility, and the fun. They pay very well and have benefits. They have even improved some of the things that were kind of lame when I worked there. Like, when I worked there you had to already have a computer that did such and such to have the job. But some people are poor, like me, and can't always just go buy a high performance device. Now they've changed that on some accounts and furnish the computer. You do have to return it when/if you stop working there. But it is still a great thing. Even though I don't work there now, I really recommend it to others. I still have several friends who work there. – less
Customer Care Representative/ Support (Former Employee), Atlanta, GA – April 1, 2014
Pros: pay increases with performance
Cons: everything else about the company
You do not do what you were hired to do. They are purchased by many subsidiaries and every time the company is purchased by another company you have to follow a whole new set of rules that could get you fired. Managers are learning the exact same time you are so if they teach you the wrong information they turn around and say you should of learned it – more... on your own. – less