Pros: work from home, paid training, benefits
Cons: long hours, grumpy customers
I was given awesome training for the position I was hired for(as well as being paid for it). I loved my trainer, she was so great. It was a lot of fun as well, the activities, and the technology was really cool to train with. My class was great. They also give you the option for more training if you think you need it.
The advancement opportunities were great as well.
The managers were amazing, so helpful, nice and understanding. The team atmosphere was great. And being able to work from home was the best part. Unfortunately, my hours didn't really give me much time, except on weekends, for a personal life. I woke up at about 11, made a coffee, got on my computer and when I was done, went to bed.
The hardest part was dealing with frustrated customers who just wouldn't listen to reason. They tell you not to take things personally, but it can be emotional at first.
The best part though, is when you do help someone who was so frustrated, and the happiness and relief. you can hear on the other end! Oh, and being able to work from home, like I said.