Alpine Access Employer Reviews

* company that provides opportunity to work from home
* Helps to balance home and work life, save commute time
* helps to develop time management and interpersonal skills

would not recommend to anyone. The job itself was ok, but the company needs work

It was great experience to work from home as a Inbound customer service rep.

Good work at home position, good training but low pay and not alot of room to advance.

Working for Alpine was awesome. The trainers, team leaders are amazing. The best part of the job was being able to work from the comfort of your own home. The hardest part is how busy it is from the start to end of your shift. My co workers on my team were fun to work with.

Its great working from home. Use your own PC and their software. great challanges with the customers.

it was annoying trying to get a supervisor n software breaks down a lot.

I actually love my job. Customers call in about every possible situation and mood. I try to keep a calm tone and I genuinely want to treat a caller the same way I want to be treated.
I am always early and stay late if needed.

Things constantly change. I read up on the updates before I start work and I love sales.
Sales without pressure. Some days there – more... are none but like today I added 4 lines on one account with 4 -3yr contracts.

We always help each other. The coaches are great, They help but also show us so we can find the info we need ourselves.

Hardest part of the job is AHT, something that I have to keep working at.

I jsut love talking to people and find out what they need even when they dont know it yet. – less

a typical day at work would be; performing call center phone calls, customer service, logging into company programs, utilizing multiple applications. I leaned a tax program and assisted customers with it. management was like most companies. my co workers we busy assisting callers like me. The hardest part was only knowing a part of what I was assisting – more... with. It would have been more beneficial to have had a little more background first. – less

This company as a whole is great but they are a placement agency and send you to various companies who need assistance. The training for the company in which I worked was intense and very hands on.

Once training is over the support staff isn't as helpful as they need be and the requirements for the job were too high for the amount of time we had in – more... training. – less

I would take inbound calls from healthcare providers, the policy holder and members on their account. I would look into accounts to see if claims have been recived and if they have been paid or if they haven't and see why they haven't been paid. I would also give a breakdown of the customer's benefits and look into their history to see what procedures – more... done. I would also make sure the account was still active.
The only thing that was hard was that none of the upper management was on the same page and the made it hard to really be giving out the correct information and to do my job right. I was on two step plans and I never got the help that I was told I was going to get. But I did on my own personal time I looked things over and made a huge binder of notes that I would refer to to answer the caller's question(s).
As for my co-workers they were great, we all stepped up and helped each other when needed. Which really helped because we were in a room and would need to ask questions when needed but some of the management would be busy helping other co-workers or doing some other work so it was great that all of us worked together and we were all team players. – less

For individuals that desire to deal with customers and not deal with technical issues this position was not good. The constant change in job requirements and without pay increase was not good. They attempt to cross all different aspects of the company into one job to avoid paying each individual position what it is worth. Pay was extremely low.

The work/life Balance is good I will give that 3 stars. Beware they advertise benefits there is none. Beware of GE programs. On most GE programs you will not have any support on weekends the biggest shopping days. All but one Team Lead take weekends off and the coaches that are present are not much help.
The demands are very high --Sykes/Alpine has – more... taken away many of the bonuses for the CCPs and/or they make excuses its the client but it is Alpine doing this. I know this because I am a Coach.
I have asked fellow workers (Coach and Team Leads) lets rotate our shifts on Saturdays and I was treated very badly for bringing this up. They are very immature. They sit in a special chat room and make fun of the CCPs as well. Very immature. Last year one program did have layoffs and we expect more in the future.

I have worked in live call centers and I will say it not that bad in comparison to Sykes/Alpine it is changing and not for the good. It was bad management on Alpine's part is the reason for Sykes purchasing us. – less

One of the few work from companies that really works. This is an awesome place to work, they provide almost everything you need except for home phone line, headset etc. Paid training, great bosses, many different programs to choose from.

Working as a coach is rewarding in being able to assist Customer Care Representatives be the best they can be. Those that I go to are knowledgeable, supportive, and assist in me being all I can be. The hardest part of this job is having the patience as the company shifts and changes to be a better company. It is a friendly atmosphere with a lot of support. – more... I have learned a new management style. – less

This job at Sykes/Alpine is good for work/life balance only, other than that the only way to advance is to be in a "click." as with any work from home job. One big issue is that on most of the programs you will have to work one weekend day. Not a biggie, but here is the problem with that-- weekend days are the biggest shopping days for most consumers – more... and we don't have many Team Leads working those days on weekends or Coaches. So when there is a problem there is no way to resolve your issue in a timely manger. The customer suffers and so does the client. I would think they would rotate the Team Leads. Most of those Team leads are very immature as well.

So, it a good little part-time job and if you can look past the high school behavior and the lack of support from Team leads on weekends you will do fine. – less

I love this job except for the compensation. However, it is typical of the call center industry. Managers are very supportive and great at employee development. Lots of positive feedback and coaching.

Company merged with Sykes and does not care about their employees.
Expects top notch work with low pay
Wants robot workers.

When I work part time during busy season for the program I was on, it was wonderful. However, when slow season comes, you wish you were full time as I most recently only got 7-10 hours per week. Management often does not have time to coach, have one on ones, or do follow-up training for their employees. I loved the work at home experience, but it was – more... hard to advance with so much competition between representatives and the metric requirements. – less

Alpine access is a work from home company. I was offered a month of training, and after the training, we went live to start taking actual phone calls. We were not offered much support when people had difficulties with things, that we could not help with.