As a result of our continuing growth, Alpha Technologies Ltd. has an opportunity for a service-oriented TECHNICAL SUPPORT REPRESENTATIVE, POWER SYSTEMS to join our Service Support group in our Burnaby location.
Reporting to the Technical Support Manager, the successful incumbent will be responsible for answering technical inquires about Alpha products and resolving customer issues. In addition, he/she will perform customer training and field service activities as required.
Responsibilities include but are not limited to:
- Resolve customer issues by providing remote product support
- Provide customer product training
- Produce and update product support materials under the direction of the Technical Support Manager
- Enter all technical support calls into an ERP system (Syteline)
- Capture all business opportunities, and handoff to the Sales Team
- Represent service interests and participate in new product development
- Follow safe working practices at all times
- On-site troubleshooting
- On-site training
- Ability to identify and act on opportunities for process and quality improvements
- Apply continuous improvement to all day-to-day activities
Credentials & Experience:
- Diploma/Degree in Electronics (Technology) program or equivalent
- Basic knowledge of electricity fundamentals and electronics
- Ability to converse clearly and concisely with customers in English
- Ability to use a variety of test equipment
- Ability to use and operate computers
- On-site customer training/service travel required
- Participate in rotational 24/7 technical support coverage
Alpha Technologies Ltd. is a leader in the design, manufacture and servicing of powering solutions for the Telecom, Cable-Broadband, Traffic, Security, Industrial and Renewable Energy industries. With over 35 years of expertise, Alpha is the expert for complete AC, DC and renewable energy powering solutions, including rugged UPS battery back-up and indoor and outdoor power enclosures. Alpha’s TL 9000 certified quality system and operational excellence program focuses on achieving complete customer satisfaction and supplying solutions of the highest quality and reliability.