Pros: company culture, pretty good benefits
Cons: mediocre pay and paid time off
The culture at Allstate is quite positive, even for a call center environment. One good perk is that after a few months of enduring the phones, you generally get to have other non-phone tasks to do.
The main complaint is that salaries are too low, at least for those starting off as Claims Services Specialists, and especially so for those who have college – more... degrees.
Also, paid time off is 14 days a year, which seems good until you factor in that sick days are included in it. – less