Customer Care Agent (Current Employee) – Calgary, AB – 26 September 2016
Taking calls from clients for updates to their policies - such as changes requiring new Liability cards, issuing claims experience letters or Confirmation of Insurance letters. Doing Renewal calls and reviewing their coverage's with them to ensure they have the correct coverage available. I have learned a lot about Property policies - most of my career dealt with Auto but now I know what is involved in property and how the Sales Office is handled. My manager and co-workers are always there to help, it is a great team and I enjoy going in to work. I usually get in early and always leave later than I should - this is mostly due to the hours. I like to make sure the days works is complete and if not, than I will go in early to complete before the phones start ringing. The hardest part about the job is not having the time to make the renewal calls I want to get done this is because it is an extremely busy office and the phones don't stop but I enjoy dealing with the customers and we are opened on Saturdays which tends to be very quiet so I can get Renewal calls done then.