Medical Information Specialist (Montreal)
Allphase Clinical Research Inc. - Montréal, QC

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Summary of Position:

Provide accurate and timely medical/scientific and technical information to external inquiring customers and consumers, contributing to optimizing drug therapy and patient outcomes with pharmaceutical products.

Major Accountabilities:

  • Receive, triage, coordinate and/or handle inquiries received from customers (i.e. health care professionals, patients, caregivers) via the Medical Information 1-800 phone lines and all other contact points, such as email.
  • Provide medical and technical information to healthcare professionals, consumers and internal staff on a wide range of products and therapeutic areas

o Search, evaluate and summarize the literature using critical judgment and professional/scientific expertise.
o Provide an accurate, timely, up to date and thorough response
o Process correspondence related to customer inquiries.

  • Assist with compliance for documenting and reporting adverse drug reactions as well as product complaints
  • Determines priority of incoming medical information requests and how such inquiries should be answered.
  • Consults or escalates calls/inquiries to second-line team members when required
  • Update and maintain documents in the Medical Information database, as required
  • Maintain and develop product and therapeutic expertise in relevant area(s)


Minimum 1 year experience as a Medical Information Specialist in the pharmaceutical industry or in a drug information centre.

Working Conditions and / or Job Requirements:

  • Pharmacy, Nursing, Medical or Science degree
  • English and French (bilingual is essential) - both oral & written.
  • Ability to express medical information accurately, clearly, and succinctly
  • Excellent verbal communication skills (including phone etiquette)
  • Excellent written skills
  • Knowledge of the medical terminology
  • Team work is essential
  • Strong organizational and interpersonal skills
  • Strong customer focus
  • Good computer skills
  • Knowledge of IRMS database is a plus

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