Pros: we got an hour for lunch
Cons: calling people at 8:30 in the morning
A typical day at work was taking calls from customers in which we dealt with either there gas or electric account, we would settle the accounts or negotiate a payment plan.
Whilst working at the company i learnt to negotaite payment plans, deal with a varitety of customers and improve my customer service skills.
Management were very supportive in all – more... aspects of the job always trying to improve there department and train in all areas so we were the best we could be.
Co-Workers were nice and very easy to get on with.
Hardest part of the job was on occasions we would have to deal with another company to get more in depth inforation on the accounts and that would make it difficult for us as sometimes it would take a while to get through and in that time customers were on hold,also sometimes we didnt have the information required.
I really enjoyed the job as a whole but the certain aspects I most liked was delaing with the customesr that was in financial difficulty and giving them an option to help them pay when often they thought there was no where to turn. – less