Productive, fast paced, client focused, team player environment
Collections Specialist (Current Employee), Newmarket, ON – May 26, 2015
Great company; learned a lot about the collections process and continuously learning new things everyday. Working with great people and management who want to see you succeed creates a positive work environment. The office facilities are all new and having access to a gym at work is a nice convenience.
Call Center Agent (Former Employee), Newmarket, ON – October 15, 2014
Pros: hours are fine and personal life manageable
Cons: nearly everything else
Each day was either incredibly slow or ridiculously fast to the point of stress-induced break downs. Management is the worst I've had to deal with as of yet, but I doubt it can get much worse. They all act like they're in high school and gossip about other employees behind their backs, even though they discuss this openly on the floor for any nearby employees to hear. They are, for the majority, incompetent – more... and take an unnecessarily lengthy amount of time to get anything done and when they do, chances are slim it was done right. They'll scold employees and talk poorly of them behind their backs if they do something incorrect, even if it was something they were never taught how to do it properly. If you can put up with the management and the HR department however, most of the people that do work there are decent human beings and there's no trouble in finding a good bunch of people to waste your time with there. The hours for the most part, however department dependent, are rather reasonable. 8 1/2 a day, usually with your fair share of over time should you be so inclined, but the pay and treatment you get is generally not worth the trouble. – less
Collections agent (Former Employee), Newmarket, ON – September 14, 2014
Pros: good people
Cons: never ending minimum wage
everyone has the job that makes you work your butt off to get out of and get a better job... this job is that job! so if your lazy right now work here because it will snap you out of being lazy to get out and start a real career. don't be like some people who get comfortable because they like working with other people there.
Collector (Current Employee), Newmarket, ON – April 28, 2014
Pros: stable hours
Cons: long hours
There is no typical day in working in AIC! Each day come with a challenge which require creative solutions. Following up on outstanding issues, Making over 100 calls daily collecting owed money from the customers. Reviewing accounts for any possible assistance to provide the best quality of customer service. Helping debtors get back on track and creating payment plans and best fit solutions for the clients.
good entry level position good support and training
Collection Agent (Former Employee), Toronto, ON – April 20, 2014
A great opportunity for someone just getting out of school or someone who's been out of the workforce or a new immigrant. Very supportive atmosphere and a fun work environment and relatively good benefits.
Customer Service Representative (Current Employee), Newmarket, ON – April 16, 2014
Pros: at workplace there is a gym, prayer centre, reading room and games room for your breaks or before and after work.
Cons: minimum wage
A typical day is on the phone outbound and inbound calling customers on past due accounts. Team leaders are always coaching and teaching best practices. All co-workers are extremely friendly and all management have open door policies. The hardest part of the job is hearing reasons as to why the customers accounts had fallen behind. The most enjoyable part of the job is being able to help customers using tools learned to help them get back on track.
Data Entry Clerk (Former Employee), Newmarket, Ontario – February 14, 2014
Busy dealing with payments and commisions dealt with management on a daily basis Easy to get along with co-workers dealing with the month end payments and having the collectors insisting the payment be processed right away and dealing with nsf payments coming back from the bank. being able to take charge
Collection Officer (Former Employee), newmarket – December 4, 2013
Cons: no help from management depend on co-workers
Most co-workers worked together as in needing help or advice from management no help there. The only time you were acknowledge was month end. Very unprofessional place to work. Honesty should be a 1# factor but when your terminated for a lie on paper and escorted out is very belittling. If I had to dress like someone just out of a strippers club to be part of management I would certainly re-think my career choice other than here. This is just another mistake made in thinking this was a business with respect and integrity for people. If you fit in with the clicky groups within your department then your job is safe.
Accounts Manager (Former Employee), Newmarket, Ontario – July 18, 2013
Pros: friendly people
Cons: no room to fly...
Good company with great potential for the right employee. Was provided the opportunity to enhance my accounting and P&L knowledge and skills to benefit both the company and my experience. Managed and trained the company's Accounts Payable Department for all locations (Canada, US, and GB) and implemented drastic changes to avoid errors.