I was a first party collections agent for a US-based client, and every day we were expected to make contact with as many customers as possible. Then we were supposed to remind them of their outstanding debt and try to help them set up payments or use tools to bring them current.
I learned how to use online payment processing software as well as how to remain in a customer service oriented mood while discussing late payments. A lot of education is given to each employee, particularly how to speak with and contact debtors while maintaining customer privacy.
Management was always very nice, and helpful. They will help you succeed and assist you in any way you like. They will go out of their way to be your friend and speak with you in private should something need to be discussed. There are many opportunities to learn and improve, however job security is non-existent should you not perform well after a few months of being there. Promotions are all from within, however to go from an entry level position to the next step up takes 4-6 years, as there is a long line of people waiting to be promoted. Climbing the ladder will be a long, arduous process.
Your co-workers are essentially high schoolers, as being in the bullpens feels like you are back there once again. Drama, cliques, and gossip abound. You can however ignore all of that and focus solely on your work if you do not mind being a social pariah. The education level of everyone until middle management usually does not exceed high school graduate.
The hardest part of the job will be just starting out. It is difficult – more... to begin cold calling and collections work if you have never done it before. It is a typical call centre job. The best part of every day though will be socializing with your co-workers. – less