Handling a high influx of in-bound and out-bound calls pertaining to the reconciliation and collection of delinquent and over limit accounts.
Followed up on delinquent customers and managed collection reports.
Superior negotiations and convincing skills and excellent tracking qualities.
Interpreting from English into Farsi for our Farsi speaking customers.
Managing all customer inquiries and utilize probing skills to identify customer needs.
Maintain fiscal records by reviewing and processing invoices.
Troubleshooting and resolving all customer satisfaction issues.