Pros: flexible schedule, able to work remotely
Cons: Monthly weekend installs (releases)
A typical work day requires my team(Intake BA team) and I to triage all service requests received from Enterprise Operation, Treasury, Legal and Compliance departments. These requests range from system errors while processing a change to a policy, out going money requests to values not matching what is stated inside the contract.
This requires the BA to gather information from the business and IT to determine what the issue is and how to proceed to fix the issue. The BA also collaborates with IT and the necessary stakeholders to determine what the financial, regulatory and customer impacts are. This group will also determine what is the best course of action to resolve this issue.
I also take part in the monthly installs (releases) of systems fixes and updates.
The most challenging part of my job is the most enjoyable part as well, I work on multiple tasks though out the day. I am required to prioritize my day based on tasks as they arise. I must have the ability to reprioritize my workload to handle the higher priority tasks and maintain all remaining tasks until they are resolved.
As the Intake BA Team, we need to support each other as high priority tasks arise. When necessary, we support each other's line of business by taking on tasks, cover meetings and shifts.