Pros: Bonuses, great environment to work in, supportive management, subsidised canteen, free gym
Cons: shift work, distance from home, annual salary
Started with Allianz PLC in November 2011 working in a main UK Contact Centre as a Customer Service Representative, for their retail pet insurance division, Petplan.
Duties included handling in-bound calls and where necessary making out-bound calls, supporting the full administration and maintenance of customer insurance policies. Petplan operates as the market leader in the UK, so it is critical to deliver the very best customer service. Given the sensitivity of Pet Insurance; empathy, understanding, listening and diplomacy are vital personal attributes.
Based upon progress and experience; in January 2013, successfully secured an opportunity of the role of Partnership Service Representative handling and administrating specialized level enquiries from other parties (for Petplan Vetline) including veterinary practitioners, breeders, charities, managers and other related teams. Also tasked to assist with complaint referral escalations.
My co-workers are supportive, enthusiastic and hardworking and together we make a great team.
The most enjoyable part of my job is a positive outcome to a negative complaint.
The hardest part of my job is delegating as I tend to want to do tings myself