Allianz Global Assistance Employer Reviews

Great co-workers to work with. The company culture values it's workers.

Entered claims into system with support from team members including the team leader. I learned about travel insurance and support given to clients.
Management was very supportive and approachable; encouraged employees for further advancement.
Co-workers were friendly and open to questions, provided a lot of support.
Company values are very important – more... to employees. – less

Allianz Global Assistance is a multi faceted company. We provide an array of services to our customers.

I have learned a lot from this company and enjoy being a claims examiner. We are a call center environment with a balance of phone time as well as claim time off of the phone.

Allianz Global Assistance is a great company! There are endless opportunities and career options. The management team in the travel customer service department are fabulous.

I work for a great team who support each other daily to reach our goals and targets. The most satisfying aspect of the job is the relief customers have when we are helping them in their assistance whilst being mindful and empathetic to their situation.

The hardest part of the job is the shift pattern and the expectation of perfection from management – more... occasionally. – less

Great company to work for. They try to be fair. Some jobs are based on a contract with a client, though. The security of the job is based on whether the client renews the contract. Not all departments are like this, though. I gained a lot of experience and had great co-workers. We all got laid off in our area, though. I will always remember this company. – more... Management really seemed to care about its employees. – less

A typical day at work was timed job duties. I had three timed duties to complete by noon.
I learned a lot about credit cards and credit card adjustments.
My co-workers were nice people to work with. We worked as a team.
I have no comment on the management team.
My job was not hard. It was just extremely challenging.
The most enjoyable part of my job – more... was helping other people or customers. – less

It is a call center environment. We take inbound calls assisting Blue Crss Blueshield members who are traveling internationally. We process emails from hospitals overseas and from customers who are needing assistance as well. We also provide concierge services for AAA, Visa, Jet Blue, and AGA Travel Insurance. I have learned how to multitask and transition – more... to different topics quickly and seamlessly to provide assistance in a timely manner for different types of clients.

My management teams has been great to work with. They are easily approachable and try to provide assistance to us with enthusiasm. – less

The most enjoyable part of the job is the people that work here. I love seeing their smiling faces each and every day. The hardest part of the job is having to deal with disgruntled customers and having to follow/adhere to your schedule closely. A typical day involves coming in and taking calls from cardholders.

AGA is an awesome Global company. You will find all kinds of great people from all over the world. Very exciting workplace with a nice sense of style.

Shift starts at 10 A.M. and ends at 6 P.M. It is a 7.5 hour shift with two ten minute breaks and one thirty minute breaks. Not long enough for someone who has been sitting for hours at a time.

I have learned to be more personable, and how to explain things more clearly in multiple ways , improved in multitasking. Learned how to delight customers and – more... be professional on the phones.

Management lets their employees know the bare minimum. Some managers will greet one employee by name and not even look the employee right next to them.

Co-workers are the only reason I am currently still at Allianz. Co-workers really know how to work as a team and coach each other.

The hardest part of the job is being given different information by supervisors and management. So much different information is given that not everyone is trained the same.

The most enjoyable part of the job is being able to delight a customer and make their day a little brighter and knowing that I helped one more person in the world. – less

I really liked the pay rate and the benefits. The customers that call in are allowed however to use profanity and be derogatory and you are not allowed to disconnect. This sat wrong with me. The verbal abuse daily is a huge downer. The people you work with are super nice though and i loved the building. It was a very nice office.

Complex work in IT mostly based in a PeopleSoft application is balanced with a diverse and multi-talented workforce.

What a great company to work for! Great day hours, able to work from home most of the time, supportive management, friendly & diverse co-workers, pleasant atmospehere & an overall enjoyment of coming to work.

Concerns are always addressed by management in a timely, professional manor with a true care to grow & coach you as an employee.

It is truly – more... a pleasure to help & assist customers who understand and appreciate the insurance we offer. It can be very challenging & stressful when you are dealing with someone who are closed minded about the insurance and expect it to cover for any reason they desire. – less

A typical day at work entails taking inbound calls from credit cardholders who either wish to inquire about their benefits, need to begin a claim, or have questions about their existing claims. We are required to be experts on a number of benefits and to provide a high quality of customer service. It is a constant learning experience because benefits – more... are consistantly added and each cardholder and her/his circumstance is unique. As such, being 'present' on each call and genuinely concerned about each individual is not only a necessity, but a wonderful exercise in listening, composure, and effeciency. We have an excellent support system with our management staff who make themselves readily available to associates. Not only are they invaluable resources, but they constantly affirm associates and encourage their teams to continue to exceed our clients' expectations.

The most difficult part of being a benefits speciaist is sometimes interacting with extremely disappointed cardholders who are unhappy with the terms and conditions of their benefits. It is difficult to provide unpleasant news becuase we are not always able to truly delight cardholders when they hear news about their benefits that they did not anticipate. The objective is to continually hone one's skill set to calm cardholders down and provide excellent service in the midst of disappointment. The most enjoyable part of being a benefits specialist, in addition to interacting with other associates, is being able to truly help others who call because they need assistance. – less

customer facing departments seem to be a bit disorganized and promotion seems to be more political than ability based, However overall the company has a great culture and a friendly environment

A typical day a work was, for the most part, a pleasant experience. I learned that I have a higher tolerance for rude people than I had believed I possessed. The management were always very forthcoming with all their needs and requirements.
I thoroughly enjoyed working with all my co-wokers. Everyone had a very positive attitude and was a pleasure to – more... work with.
The hardest part of my job seemed to be collecting enough or correct information in the attempt to pay my customers the money they deserved. The best part of my job was the ability to delight my customers by paying them everything they asked for, and sometimes more, on their travel claim. – less

Great place for learning new skills and acquiring ability to impliment learned skills immediately. Constant customer contact. Team player atmosphere.

Allianz Global Assistance Canada is a great place to work. They have a great salary package which includes a great medical/dental group benefits package.

I am currently employed at Allianz Global Assistance this company really value there associates. The only reason I am considering leaving is for career advancement.